Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and abs... See more
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Service & delivery fantastic, online is easy to use too. On checking slabs let me tell you 105 600x900 🤪there was only 3 chipped which wasn’t an issue as l could use them as cuts, l was offered repla... See more
Originally went to store in Stoke on Trent man very helpful - We didn't buy then as waiting on tiler date to start He even went that extra - by getting a sample tile different pattern for floor f... See more
Ordering was easy and delivery was very quick. The goods arrived on a pallet and not one tile was broken. We has since raised queries about laying floor tiles and gotaa good and quick response. Having... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Efficient company
Samples bought were very good and delivery on time. Packaged well and kept informed. When I am ready for my renovation I will definitely be using this company
July 12, 2026
Amazing and 100% recommend.
Ordered samples (which may I add are free- amazingg!!!) for my bathroom flooring and ended up really liking one of them. Ordered the tiles for my bathroom, arrived promptly, perfectly packaged and absolutely beautiful in full size. 100% recommend and have had family members order from here after my great experience.
June 22, 2026
Just want to praise Tile Mountain
Just want to praise Tile Mountain for their top level customer service.
I've had to contact them a number of times for different queries on questions I was unsure about before I pleased my order and they've been absolutely brilliant especially customer service lady Misbah.
They are easy to contact and nothing seems too much bother for them.
If only every company were like Tile Mountain.
July 30, 2026
Unprompted review
After sales support
The after delivery service was excellent. I required some replacement tiles and was impressed by the process and speed of action. Misbah dealt with my after sales support and the service I received was excellent.
July 27, 2026
Unprompted review
Excellent tiles true to colour and…
Excellent tiles true to colour and quality. Very good price and reliable delivery yes I would recommend.***
July 16, 2026
Fantastic all-round!
Fantastic all-round!
The ability to order a sample of 1 whole tile - brilliant. Avoids possible costly mistakes and gives peace of mind when ordering. I can physically put in-situ and don't have to use my imagination! Website was easy to navigate and order from. Delivery was smooth, well communicated, and on time. Even the delivery driver was cheerful, and it was 30°s outside! Packaged well, not wastefully, beautiful textured tile sample arrived in perfect condition. Great experience, definitely recommend, I will be back for my next project. Thank you all.
July 9, 2026
From start to finish 5 🌟
From start to finish, these guys at the Hull store was amazing 👏 🤩 🙌 😍 👌🏻 5 🌟 service, would highly recommend for all your bathroom 🚻 requirements 😀
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Send broken tiles and refused to leave…
Send broken tiles and refused to leave turn off he difference
October 10, 2025
Reply from Tile Mountain
Hi,
We're sorry to hear you've experienced this issue.
We've tried to locate a recent order using the information available but have been unable to identify it. We've reached out to request some additional information so we can locate your order, investigate what has happened, and work towards resolving this for you as quickly as possible.
We look forward to hearing from you soon.
Best Wishes
The Tile Mountain Team
Rabia Idrees
Rabia Idrees, was fantastic to deal with , nice and easy process
July 30, 2026
Unprompted review
We recentlySolid Service and Stunning Tiles, Let Down by Factory Packaging ordered a batch of floor…
We recently ordered a batch of floor tiles from Tile Mountain. While the process had a few bumps, the outcome and customer support made it a positive experience overall.
Upon delivery, over 20% of our order arrived broken. However, this was not the fault of Tile Mountain or the couriers. The issue lies entirely with the original manufacturer's packaging. The tiles came in a shockingly thin strip of cardboard with no protective padding. Honestly, I’m surprised as many survived as they did.
We inspected every single tile on delivery day and contacted customer service immediately with photo evidence. They handled the situation brilliantly and had replacement tiles delivered within 24 hours.
A special mention goes to the delivery drivers for both shipments. They were patient, professional, and gave us the time we needed to thoroughly check through the pallets.
The finished look of the floor is beautiful. There were minor quality variations—a few subtle size differences and slight flat/warping issues—but considering these were among the most budget-friendly options available, the quality completely aligns with the price point.
Verdict
If you order from Tile Mountain, be sure to inspect your delivery right away just in case factory packaging falls short. Because their customer service and replacement speed are top-notch, I would happily buy from them again.
July 6, 2026
Kaz phoned as I had a slight issue and…
Kaz phoned as I had a slight issue and she sorted it o.ut right away.Very good telephone manner,very helpful and just a nice person to talk to
July 29, 2026
Unprompted review
Awful experience
Awful experience. Tiles broken on delivery then also broken on replacement delivery that I had to pay £30 for. Will only issue a 50% refund for damage caused by them. Will never use again
July 29, 2026
Unprompted review
Reply from Tile Mountain
Hi Jim,
We're sorry to hear about your experience and that your tiles arrived broken on both the original delivery and the replacement delivery. We also understand your frustration regarding the delivery charge and that you feel the refund offered did not fairly reflect the damage you experienced.
We have been in touch to request some further information so that we can locate your order and carry out a full review of your case. Once we have your details, we'll investigate everything you've raised and work to resolve this with you. We look forward to hearing from you soon.
Best Wishes,
The Tile Mountain Team
Exceptional Support from Karen in customer care today!
I spoke with Karen today and can't thank her enough for her patience and support in helping me sort a replacement tile quickly. I'm new to the trade and can find some of the jargon quite overwhelming, but Karen was incredibly patient, explained everything clearly, and got the replacement arranged in no time.
She is a real asset to your customer service team. The aftercare I've received today has been outstanding, and I will definitely be returning as a customer in the future. Thank you again, Karen!
July 29, 2026
Unprompted review
Excellent product
Excellent product. Fantastic delivery timings.
There was an issue with the delivery in as much as a couple tiles got damaged, they're HUGE 1000 x 1000mm. This was cleared up quickly by seemab.
July 25, 2026
Unprompted review
Excellent customer service as always…
Excellent customer service as always from tile mountain, on this occasion I needed assistance , Seemab Sarfraz was the customer service advisor,
Very pleased with fast and well informed communication and help to resolve my questions,
Many thanks. Tony b.
July 29, 2026
Unprompted review
Great tiles
Great tiles, one arrived broken, was sorted out quickly for a replacement - all good, highly recommended!
July 8, 2026
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