We have had several samples, delivered really quickly. Finally went to the shop as its so difficult to choose as all are so nice. Had a really positive experience with the chap in there, very knowled... See more
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Reviews shaping this summary
Tiles were delivered the next working day, undamaged, which is what we really needed. Would have been helpful to be able to select a window for delivery, even morning or afternoon to make it easier to... See more
Having previously used this company online, I discovered that there was a branch not too far away in Basildon. I visited and the staff (especially Tony) were extremely helpful, giving good advice and... See more
Replacements to goods damaged in transit, was swift and hassle free. The lady I spoke with at the outset of reporting the damage, had the link to me within minutes. Once completed Misbah processed the... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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Tile selection and delivery
Great selection and free samples made choosing simple and delivery was seamless - would recommend
August 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Late / no delivery
Late / no delivery.
Had a phone call in the morning of my delivery to make sure someone would be home to take delivery as a redelivery would incur an extra charge.
My wife had taken the day off work to make sure delivery could be made .
come 4.30pm we had a phone call to confirm delivery would NOT happen today!!
Then I was asked could I make sure someone would be in either Saturday morning or Monday as couriers would want to deliver my goods and that if the delivery was missed there would be a charge for a redelivery!!!
All I can say NOT happy! Maybe a more reliable courier needs to be sourced.
August 21, 2026
Reply from Tile Mountain
Hi David,
We have reached out to you directly to provide a resolution, and we’re pleased that this matter has now been resolved. We hope our contact has helped to put things right and that we have been able to provide a positive outcome. We always want to ensure our customers feel supported throughout their experience with us, and we’re glad we could bring this matter to a satisfactory conclusion.
Best Wishes
The Tile Mountain Team
Peterborough store.
Ordered our tiles from the Peterborough store and arranged to collect. When collecting Robbie and Aiden kindly sorted the tiles for us to make a complete pattern as the tiles were supplied randomly and the complete pattern was not guaranteed. This was not an easy task, they were very helpful and patient. I recommend this company.
August 19, 2026
Unprompted review
Lovely in person awful online.
Staff in store have always been lovely but when facing issues the online services have been more than unhelpful. Due to email confusion weaccidentally ordered two items and they have asked us to pay for one of them to be returned. The emails sent were confusing and I found them pushing to make a purchase, leaving us with a pallet of tiles left in the drive of a house we don't live in. I would not buy from then again if possible. (the staff are wonderful in store though which makes this review a real shame).
July 30, 2026
Reply from Tile Mountain
Hi Michael,
We’re pleased to hear that you’ve always found our in-store teams to be lovely. We’re sorry to hear that your recent experience with our online service hasn’t reflected the level of service we aim to provide.
We have reached out to you directly to see how we can help and look into the circumstances surrounding your order. We hope we can work with you to get this resolved.
Best Wishes
The Tile Mountain Team
Excellent Service from Tile Mountain…
I had an excellent experience with Tile Mountain, and I would especially like to thank Rabia Idrees from the sales/customer support team.
Rabia was extremely helpful, professional and friendly. She took the time to understand my query, provided clear and useful information, and resolved my issue efficiently. Her communication and customer service were excellent throughout.
It’s great to deal with someone who genuinely cares about helping customers and finding the right solution. Rabia is a credit to Tile Mountain.
Thank you, Rabia, and thank you to the Tile Mountain team for the excellent service. I would definitely recommend Tile Mountain to others
August 21, 2026
Unprompted review
Tile Mountain good with delivery
Tile Mountain good with delivery, also sorted out a problem effectively
July 15, 2026
The item was good but there was a small…
The item was good but there was a small scratch/damage on delivery. Delivery companies these days are terrible regarding care and attention to the goods they are entrusted with. The seller's need to be more deligent in calling them out too.
August 7, 2026
Probably the best Customer Service from…
Probably the best Customer Service from a tile company that I have used
Delivery was delayed but was kept informed. Text messages phone calls and emails.
Then eventually went Delivery arrived arrived on the time specified
Have used this company on a few occasions had next day Delivery absolutely fantastic 10 out of 10 from me and definitely will use again and again and again
Keep it up, tile mountain
August 6, 2026
Great choice of tiles
Great choice of tiles, shame you can’t take straight from showroom, have to pay high delivery costs! Biggest issue was that from 3 packs of tiles, 3 were badly chipped so couldn’t be used as full tiles!
July 30, 2026
Reply from Tile Mountain
Hi Richard,
We’re pleased that we’ve been able to work with you to offer a resolution that you’re happy with. We’re also glad you were able to find a great choice of tiles with us, and we hope you enjoy the finished result.
Best Wishes
The Tile Mounatin Team
Easy to choose and samples delivered…
Easy to choose and samples delivered quicker than I finished my coffee. Brilliant. Have ordered tiles from Tile Moi Tain before. Return customer.
August 6, 2026
Prompt delivery of pallet to door
Prompt delivery of pallet to door. The retaining straps on the palllet must have been too tight and several boards were damaged. Tile Mountain sent immediate replacement, excellent.
July 30, 2026
Return customer with minor issues
Selection and ordering online is straight forward and easy.
Delivery was quick within 4 days. However carrier failed to identify deliver slot on day of delivery, not under the control of Tile Mountain.
I had a minor issue with broken tiles in my delivery. However Karen my customer service advisor responded within a couple of hours to my e-mail and provided replacement tiles which will arrive in time for my project timeline to be met.
August 20, 2026
Unprompted review
The tiles we ordered arrived on time and damages sent next day.
The tiles we ordered arrived on time. We had 2 out of 87 broken which isn't too bad and they were in the same pack. Filled out the claim form and Seemab responded really quickly to confirm they would be sent the next day. Great service and great communication.
August 20, 2026
Unprompted review
Samantha was very helpful when I had an…
Samantha was very helpful when I had an issue with a return . Sensible customer service and worked with customer for a way forward . Great experience
August 17, 2026
Unprompted review
Helpful advice from the chat function
Helpful advice from the chat function. When there was a misunderstanding they were very prompt in addressing this and rectify.
The product was great and very competitively prices.
Very happy will use again
August 20, 2026
Unprompted review
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