We have had several samples, delivered really quickly. Finally went to the shop as its so difficult to choose as all are so nice. Had a really positive experience with the chap in there, very knowled... See more
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Review summary
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Reviews shaping this summary
Haven’t actually ordered the tiles yet, but Saba was very helpful in answering a few questions and therefore my order is imminent. I did purchase full size samples and very glad I did, can’t really g... See more
The service we received from Saba was exceptional. there was a problem with a few damaged tiles and Saba dealt with it straight away. The level of service was second to none and we would definitely re... See more
Tiles were delivered the next working day, undamaged, which is what we really needed. Would have been helpful to be able to select a window for delivery, even morning or afternoon to make it easier to... See more
Company details
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41K reviews
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140 Tiles were delivered with only one…
140 Tiles were delivered with only one broken, which was replaced within 48hrs.
Delivery times were reported and updated by email with a call on the day when the driver was just over an hour away from my home.
I would recommend.
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The sample tile was not wrapped and so…
The sample tile was not wrapped and so cracked within the box during transit.
August 3, 2026
Reply from Tile Mountain
Hi David,
We’re sorry that your sample arrived damaged. We’ve been in touch with you directly and are pleased that this has now been resolved.
Best Wishes
The Tile Mountain Team
Easy to order my samples and they…
Easy to order my samples and they arrived quickly. Problem is the samples are too small to make a. Judgements and because of that we had to go to a more local tile shop.
August 3, 2026
Sent free samples of tiles
Sent free samples of tiles I am considering quickly and efficiently.
August 3, 2026
Karen was a fantastic help with a late…
Karen was a fantastic help with a late delivery and kept me updated.
Overall experience with Tile Mountain was brilliant
August 14, 2026
Unprompted review
Helpful
Helpful staff in store when needed. So far only ordered free tile samples, very impressed with these as they arrived the next day well packed so no chips or breakages. Will be ordering in next couple of months
August 6, 2026
Good communication from driver and on…
Good communication from driver and on time with in the delivery slot
July 27, 2026
After receiving the samples it was easy…
After receiving the samples it was easy to make a decision on the tiles we wanted. The ordering process was easy & delivery was very quick. Excellent service all round.
July 26, 2026
Kaz was fantastic help.
Kaz was fantastic help.
Really supportive in the situation and actually went above my expectations to help. Really appreciated
August 17, 2026
Unprompted review
Helpful customer service and great…
Helpful customer service and great service in general
July 19, 2026
Shower tiles
Ordered a few samples, which arrived quickly and well packaged.
Bought tiles for the shower, which look really good, builders and workmen have commented how nice the shower looks.
They came well packaged, no breakages
August 2, 2026
Excellent service at the store and all…
Excellent service at the store and all information provided as requested.
August 2, 2026
Sample sent free of charge
Sample sent free of charge , fast service and sample looks really good quality. Will definitely be using Tile Giant for our floor.
August 2, 2026
Great service
Great service and value one slab was chipped replaced in a couple of days
August 2, 2026
Very quick and efficient
Overall, really happy with the experience of dealing with Tile Mountain. I had a query regarding the pricing and this was very quickly and satisfactorily resolved. I also had a request regarding delivery timing, which was also quickly actioned and resolved.
Overall the purchase and delivery process very quick and effective. Many thanks especially to Saba and Misbah for their great support.
August 12, 2026
Unprompted review
Multiple boxes of Broken tiles
Multiple boxes of Broken tiles. Process to resolve is all on the buyer and nit picky.
Should deliver perfect product first time and not make customer feel like they are to blame or dishonest.
People at the store were lovely so this is a review of post purchase ecperience
August 14, 2026
Reply from Tile Mountain
Hi Emma,
We’re sorry for the inconvenience caused and are pleased to confirm that this has now been fully resolved. We always aim to provide a smooth experience from purchase through to delivery and aftercare, and we’re glad our store team provided the friendly service we expect.
Best Wishes
The Tile Mountain Team
Fast delivery of free samples
August 1, 2026
Haven’t actually ordered the tiles yet
Haven’t actually ordered the tiles yet, but Saba was very helpful in answering a few questions and therefore my order is imminent. I did purchase full size samples and very glad I did, can’t really get a vision from the free samples. So far so good!
August 14, 2026
Unprompted review
The service we received from Saba was…
The service we received from Saba was exceptional. there was a problem with a few damaged tiles and Saba dealt with it straight away. The level of service was second to none and we would definitely recommend Tile Mountain.
August 15, 2026
Unprompted review
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