Tile Mountain Reviews 

Got stuff on time for job to be done

Tiles were delivered quick and look good! But the specific everlast sand concrete tiles that I ordered broke really easily, the fitter struggled to cut and lay them without breaking.

Placed the order, updated about the delivery and it was on time. Slabs are good quality and packaged well. Delivery driver helpful

Samples sent quickly and well packed. Good quality

Needed to choose a large quantity of interior and exterior tiles. It is difficult to choose from the internet as I like to see the tile up close for the actual colour and feel the texture etc. At Tile Mountain you can do just that, and there’s a good choice. The staff were very helpful and we got quick delivery.
When they deliver there’s a large pink notice that says breakages must be reported within 24 hours. If you have a large delivery that’s impossible. But on phoning customer service it was extended to 5 working days.
I’ve taken off a star because I got very excited about 3 particular outside tiles, but they were not priced. On enquiring we found out that unpriced tikes means they’re discontinued. Very frustrating! Take them off show if they’re not available.

In our large order we found three broken tiles. I got in touch and dealt with Misbah Jabeen who sorted the problem out. She was very professional in her dealings.

Didn’ like the driver leaving pallet at top of road as my husband and I are 83yrd and had to ask neighbors to bring to the house

Tilemountain themselves are fine as are products and pricing. But why they use a delivery firm stuck in the 90's is beyond me. No live tracking, am or pm slot only, long list of what they won't do etc, text messages that don't materialise when supposed to. Just really sub par delivery service and experience ruined by the carriers.

Great tiles but terrible delivery man who did not know location, demanded to be met downstairs and just complaint

I wanted to order three sample tile from the Tile Mountain but my browser wouldn’t let me. I went on to chat to Rabin Idees and advised me to use a different browser, as I’m not very tech savvy he has ordered them for me. Great service and looking forward to receiving my samples.
I have used the Tile Mountain previously and their service is excellent.

Honestly, I’m writing this out of frustration from the amount of emails that I’ve had asking to rate this company.

Firstly I ordered five radiators and randomly three turned up. I had to chase the other two a couple of days later which held my plumber up. They were kind enough to send it on a next day delivery which was fine but I was a little bit frustrated that I had to chase them despite when I ordered the radiator were showing as in stock online

I only ordered a sample but it came as informed when I decide to start the wall cladding I will definitely use Tile Mountain

Tiles where broken Iv sent pictures to urself last week and you have ask for more pictures

I stated my frustration in the email saying my wife is heavenly pregnant and this is now put massive delays on the renovation

Great company- delivered on time. One tile obviously broken before we had actually touched them - photographed and advised them. A few more broken ones found as tiling commenced but time mountain have arranged replacements very quickly

Arrived promptly no fuss helpful driver

Thank you for delivering the samples. I've not made decisions as yet, but I appreciate the service.

Simple and straightforward order process.
Samples are available if you want to view the tiles before purchase. Delivery by a dedicated courier, experienced in these small/heavy packages.

Great help to choose the tiles at good price

Got my free samples which was so helpful for me to makr correct purchase