Tiles360 Reviews 130

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often describing the tiles as beautiful, excellent, and vibrant. The delivery service is frequently highlighted for its speed and efficiency, with many people appreciating the prompt arrival of both samples and main orders. The overall service is also highly regarded, with consumers finding the ordering process straightforward and the staff helpful. However, some customers also noted issues with their orders, specifically regarding damaged or chipped tiles upon delivery. A few other people also felt that the sample sizes were too small to accurately assess the full pattern or color variation of the tiles.

What people talk about most

Product

People report positive experiences with the product. Many customers are happy with the quality and appearance... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, quick delivery,... See more

Service

Customers consistently note positive experiences with service. Reviewers are happy with the pleasant and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice quick delivery! Really nice quality tiles.Nice vibrant colours! I got quite a few different samples sent out prior to purchase, and those too were all delivered really quickly and in nice... See more

Rated 5 out of 5 stars

Because my house burnt out last June, so I have ordered free sample from various tile companies and I found this company to be excellent. I haven’t ordered any tiles yet, but when my kitchen is instal... See more

Rated 5 out of 5 stars

Ordered sample tile for comparison, then ordered tiles for kitchen renovation. Arrived quickly. Contacted 360 Tiles as some tiles broken and a replacement box was sent out a few days later no question... See more

Rated 5 out of 5 stars

I ordered 3 samples that arrived the next working day; ended up purchasing one of them and it's gorgeous. Sample sizes could do with being slightly larger, to fit the pattern if there is one, but othe... See more


Company details

  1. Tile Store
  2. Home Improvement Store

Written by the company

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

130 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Beautiful tiles but be prepared for £45 delivery fee even on small orders

Having been let down by another company who only told me only after I'd paid that they didn't have stock I found Tiles360 when looking for an alternative supplier. Ordered some samples which came quickly and found a tile that was even better than the original tile I'd ordered. Placed order and delivery was prompt. The tiles went up yesterday and are stunning. My only criticism is the £45 delivery fee for just 3 small boxes of tiles.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the tiles and service…

Really happy with the tiles and service I received- super easy to get updates on your order/always got a quick response when using the live chat on website. Would definitely buy from here again. Delivery is expensive that’s the only downside

May 1, 2026
Unprompted review
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Rated 2 out of 5 stars

Very expensive delivery charge

First purchased over £400 pounds worth of tiles which was free shipping which is fair enough. The wife decided that she wanted a little extra doing around the window cill etc. So I needed to order 2 more boxes of the wall tiles, placed my order for 2 boxes and I was charged £45.00 to deliver them which is a ridiculous cost. I was happy with the tiles but I wouldn’t order again because of this high cost for extras. They should show this more clearly on the website.

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Lovely tiles

Lovely tiles. Delivered on time. Cant fault the whole service. Staff at the depot were so helpful when I said I didn’t have facilities to order online and helped me do it by phone. Thank you!!

April 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Great product and happy with the…

Great product and happy with the service. Tiles 360 couldn’t have done more and communication was above and beyond. Not the companies fault but if need in a hurry please check that the courier will be with you in 24 hours as unfortunately not the case for me

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

Great being able to order samples

Great being able to order samples, which came very quickly.
The tile order also came quickly, however I realised after they had been fitted that a number of them had a blemish on the surface. My tile fitter was not impressed with them.

April 11, 2026
Unprompted review
Rated 4 out of 5 stars

Your tile sample sent

Your tile sample obtained is part of our research into the hall reburbishment project which is not expected to commence until July, your tile is my choice so far

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Sample Tile

Ordered sample which arrived very quickly, unfortunately it was unsuitable, but I wouldn’t hesitate to use this company in the future.

April 11, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered some sample tiles

I ordered some sample tiles, really easy site to navigate, the whole process was easy and free, they kept me well informed of the order and delivery was ridiculously quick! Can't fault them.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

This companies outstanding service…

This companies outstanding service commenced from the start with the provision of free samples, greatly assisting in our style choice. Once chosen, it was a simple matter of using the QR code attached to the chosen sample tile to complete our order, which was promptly delivered when promised.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service response ti…

Excellent customer service response ti e was swift and unfaultable truly a pleasure to do business with and quality of tiles are great ..
First delivery was exceptionally packaged like I've never seen no one tile damaged second delivery had some damage and was swiftly replaced with no quibbles...
J .hart

April 2, 2026
Unprompted review

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