Timber Composite Doors Reviews 2,136

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the doors, noting their solid construction and pleasing aesthetics. The staff, from sales to installers, are frequently highlighted for their helpfulness, professionalism, and efficient service. Many people appreciate the smooth process from ordering to fitting, with quick response times and excellent communication. However, some customers also noted issues with clarity regarding key information before installation, leading to unexpected problems. A few other people felt dissatisfied with the service, citing unprofessional attitudes from surveyors and unresolved disputes regarding damage during installation. Additionally, some reviewers experienced discrepancies with their orders, such as missing keys or incorrect components.

What people talk about most

Product

Users describe positive interactions with product. Many customers are very pleased with the quality and look... See more

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the professionalism, punctuality,... See more

Service

Customers had positive experiences with service. Many reviewers praised the efficient, friendly, and helpful... See more

Order

Customers consistently note positive experiences with the ordering process. Many found it very easy to order... See more

Quality

Clients share positive opinions on quality, with many praising the excellent product quality and workmanship.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Installed Feb 2023 and after three years with two door sets installed, I’m as pleased now as I was then. From my recollection,survey,price and install were all carried out without problem and a trim... See more

Company replied

Rated 5 out of 5 stars

Quality from start to finish. Everything went really smoothly from ordering to survey to fitting. Loving the quality of the materials and workmanship of the installers. Went for the thumb turn lock wh... See more

Company replied

Rated 5 out of 5 stars

Brilliant company, very easy and straight forward process from beginning to end. We were able to design the door to our preference using the website. The surveyor was helpful and knowledgeable. Was ea... See more

Company replied

Rated 5 out of 5 stars

Best new front door company online!!! Great choice of doors, masses of adjustments and options to choose from and Nick honoured the discount code we had even though it had just expired while searching... See more

Company replied


Company details

  1. Door Shop

About Timber Composite Doors

Written by the company

Timber Composite Doors offer the superior quality Solidor Timber Composite Door range that can be uniquely styled to your requirements.
 
Unlike other companies, our doors are all handmade in the UK to your exact requirements. We install nationwide (including Northern Ireland)
 
Our Timber Composite Doors are recognised as the most superior quality on the market, and we also offer French Composite Doors and Stable Composite Doors options. We even boast the largest style and colour range in the UK.
 
Timber Composite Doors - the difference between us and the competition is quite simply quality...

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

An agent to check order would have been useful

Very straightforward process. Although I think it would have been useful to go through our order with an agent as we overlooked a couple of things, which we regret, like having a lock you can put on the latch and having frosted glass instead of clear!

September 24, 2024
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Alison,

Thank you so much for the lovely review and for choosing Timber Composite Doors.

We are so pleased we could assist you in designing your dream door!

Kind Regards

Katie

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Rated 5 out of 5 stars

A good customer experience

This is a very professional company who offer an excellent product. I was impressed that the door site was surveyed beforehand by an expert and had every confidence that the new door would fit snuggly, which it does.

The fitters too were pleasant and efficient and I am delighted with my new door. For me, this was a high-end purchase, but you get what you pay for and the new door has already made a difference to the ambient temperature of the house.

September 30, 2024
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Reply from Timber Composite Doors

Hi Ruth,

Thank you so much for taking the time to leave us a review and for sharing your experience!

We are thrilled to hear we could support you from start to finish with your project and we do hope you love your new door.

Kind Regards

Katie

Rated 5 out of 5 stars

Excellent value

I chose your company because I was impressed with the fact that I was able to choose the door I wanted and able to design it myself,then when I telephoned to order I received excellent advice.Also the price was very good compared with other companies.Your fitters did a wonderful job and cleaned up afterwards with no damage to existing plasterwork

September 23, 2024
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Reply from Timber Composite Doors

Hi John,

Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.

We are over the moon to hear we could provide with advice and support through your order journey to help you pick your perfect door.

Thanks again.

Katie

Rated 5 out of 5 stars

Stable back door

I have had my door now for over a week and am very happy, it’s stylish and well fitted, what a great company to deal with, the two guys who fitted the door were friendly, very professional and respectful of my home, they have fitted my door perfectly, cannot fault my experience with this company and would definitely recommend them.

September 26, 2024
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Reply from Timber Composite Doors

Hi Debbie,

Thank you for lovely feedback and for ordering with Timber Composite Doors.

We are thrilled to hear we have provided you with a fantastic experience from start to finish, this is our aim for all our customers.

Thank you for your recommendation, we hope to hear from you again in the near future.

Kind Regards

Katie

Rated 5 out of 5 stars

Exactly what I ordered

Exactly what I ordered, delivery was on time and as agreed. Great all round experience.

September 26, 2024
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Reply from Timber Composite Doors

Hi Wayne,

Thank you for your feedback and for choosing Timber Composite Doors.

We are pleased to hear we have met your expectations.

Kind Regards

Katie

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Rated 5 out of 5 stars

Ordering of the door was very easy…

Ordering of the door was very easy although before I ordered I did receive too many follow up emails.

September 13, 2024
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Reply from Timber Composite Doors

Hi Brian,

Thank you for the 5-star review and for ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

Never used this company before

Never used this company before - easy to order and then email exchange re my queries before making order.
Brilliant turnaround time and door is now fitted and seems , so far, to be very well made - good colour- secure and good draft proofing .

September 24, 2024
Unprompted review
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Reply from Timber Composite Doors

Hi Richard,

Thank you so much for taking the time to share your experience and for ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

An amazing experience

An amazing experience from start to finish!..very helpful in a no pressure way!..thank you Nick for you help and advice in picking our beautiful door!..which I must say the quality and value is outstanding!..thank you to Anthony and Steve whom I must say were very polite, and so clean!..even hovered up after fitting our door!..I would %100 recommend to our friends!...Thank you all so much!..Colin and Sue x

September 13, 2024
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Reply from Timber Composite Doors

Hi Susan,

Thank you for your wonderful feedback and for ordering with Timber Composite Doors.

We are over the moon with your review and are pleased to hear you have had a fantastic experience from start to finish!

Kind Regards

Katie

Rated 5 out of 5 stars

What a fantastic bit of kit ,well built…

What a fantastic bit of kit ,well built a easy to install.
And of course great service.

September 18, 2024
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Reply from Timber Composite Doors

Hi Graham,

Thank you for taking the time to share your review and for ordering with Timber Composite Doors.

Kind Regards

Katie

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Rated 4 out of 5 stars

Stable Door Delight.

Chose Solidor for their competitive pricing and they had the colour we wanted. Glad I did. Dealt with Carla all the way through. Polite, knowledgeable and patient explaining how things worked.
Thank you Solidor, thank you Carla.

Anthony Sanders

August 13, 2024
Unprompted review
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Reply from Timber Composite Doors

Hi Anthony,

Thank you so much for sharing your experience and for choosing GFD Homes.

We are so glad we could assist you with choosing your new door at a competitive price.

Kind Regards

Katie

Rated 5 out of 5 stars

They were great from start to finish

They were great from start to finish. When ordering and speaking to staff re styles and colours they were very helpful and I was able to see how they would look through the online virtual system.
When the installation team arrived they were quick, clean and very efficient. We were thrilled with the whole experience and would definitely order again as our doors look fabulous!

September 10, 2024
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Reply from Timber Composite Doors

Hi Ruth,

Thank you so much for sharing your experience and for choosing Global Door.

We are so pleased you received great service from start to finish and are thrilled to hear you love your new door.

Kind Regards

Katie

Rated 5 out of 5 stars

Great service

Great service, fast delivery

September 11, 2024
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Reply from Timber Composite Doors

Hi Jules,

Thank you so much for the 5-star review and for ordering with Global Door.

Kind Regards

Katie

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Rated 5 out of 5 stars

They turned up a got the job done I…

They turned up a got the job done I wasn’t there but it’s great to come back and see a perfect done

September 5, 2024
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Reply from Timber Composite Doors

Hi Gary

We are so pleased to hear this.

Thank you for taking the time to leave this 5 star review & ordering with Timber Composite Doors.

Kind Regards

Lauren

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round, great product and all the people I contacted knew how to help.

September 6, 2024
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Reply from Timber Composite Doors

Hi Sean

This is lovely to hear & exactly what we set out to achieve for our customers.

Thank you for taking the time to leave this 5 star review & ordering with Timber Composite Doors.

Kind Regards

Lauren

Rated 5 out of 5 stars

Very happy with my new door

Very happy with my new door! Was ordered and delivered and fitted within 5 weeks. Company were easy to deal with and kept me updated throughout the process. Can’t fault them at all and the best value I could find.

August 30, 2024
Unprompted review
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Reply from Timber Composite Doors

Hi Ross,

Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.

Best Wishes

Katie

Rated 5 out of 5 stars

Top Quality Front Door

Excellent service, from placing the order, visit by the surveyor, and installation. All completed within 3 weeks. We are really pleased with the quality of our new Pebble Grey door. We are particularly pleased with the thumb-turn cylinder to lock the door from the inside. Comes with 10 year guarantee, plus 5yr guarantee for the installation. Also has the option of 12 months interest free finance. Would definitely recommend Timber Composite Doors

August 28, 2024
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Reply from Timber Composite Doors

Hi Paul,

Thank you for taking the time to share your experience and for ordering with Timber Composite Doors.

We are over the moon with your recommendation and are pleased to hear you received top-notch service from start to finish.

Kind Regards

Katie

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Rated 5 out of 5 stars

Great product

Great product, backed up by a professional, brilliant service. Beat our local suppliers by £££’s and delivered very quickly.

August 21, 2024
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Reply from Timber Composite Doors

Good morning,

Thank you for taking the time to leave us a review and for ordering with Timber Composite Doors.

Kind Regards

Katie

Rated 5 out of 5 stars

Very helpful staff, and very solid product

Very helpful staff, that provided all the necessary information for measuring.
The door was received within two weeks and I installed it in an afternoon.
The next couple of days I foamed and mastic’d the surrounds, looks great.
Would recommend getting a friend to help if you are going down the self installation route.
Very happy and will go back to them in the future.

August 22, 2024
Unprompted review
Timber Composite Doors logo

Reply from Timber Composite Doors

Hi Darren,

Thank you for this fantastic review and for taking the time to share your experience of Timber Composite Doors.

We are over the moon to hear you received brilliant service from our team!

Kind Regards

Katie

Rated 5 out of 5 stars

Great door

Great door. Excellent customer service. Good communication all round. Door arrived when stated and well packaged. Would highly recomment.

August 22, 2024
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Reply from Timber Composite Doors

Hi Susan,

Thank you for the 5-star review and for ordering with Timber Composite Doors.

We appreciate your recommendation and hope you love your new door!

Kind Regards

Katie

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