Timbuk2 Reviews 

The shipping of the backpack and Transit Dopp Kit was handled expeditiously and I was kept informed. Everything arrived in good shape.

It was quick and easy to get my bag relined. The return of my bag was extremely fast and the work was on par with the caliber of work you expect from Timbuk2

The product wears better than anything I have found in thirty years. My current medium sized messenger back which I use heavily and almost daily is showing wear after maybe eight years so I purchased new bags larger and smaller. I still will use the original until it ready does wear out and the newer ones when appropriate. Shipping was a story it did get to western Michigan only 3 days later than originally stated making stops in Texas, Missouri, Illinois and Ohio and finally landing on my neighbors porch.

Paid for next day shipping to only get the bag almost a week later.. 54 dollars is hefty

I knew which bag I was in the market for, and the Timbuk2 site was easy to navigate. The bag has since arrived and is working great!

They really proactively helped me with an order via email, so that I got what I intended. Very good customer service.

Thank you so much for fixing my bag and getting it sent back to me so quickly! This particular bag is one of my favorites and it served me very well on my honeymoon. I love how it is compact and yet it can fit a water bottle, a Switch, and whichever novel my husband is reading.
Your bags really are the closest thing to a Bag of Holding that one can find in real life. 🤣

I own a handful of Timbuk2 bags of various sizes. I have different bags for different needs. One of my old one had a deteriorating lining. I sent in pictures and they offered to repair in for $25. Best 25 bucks I've spent in a long time. Sending it in was a breeze. They supplied the info. Confirming the repair and paying was simple. It was returned to me in less time than estimated. The results are top-notch. The interior looks brand new. It seems good for at least 15 more years. Now that's value. I remain a customer for life.

Quick and quality repair.

easy to order, well constructed website showing the product details. The next day I discovered the luggage I ordered was on sale and after contacting the company was given a refund for the difference in retail and sale price promptly. We have long used Timbuktu and love their products.

It was a user friendly site and I was able to pick what I wanted in less than 10 mins.

Sam was very helpful and showed me what he needed know to repair my bag in a clear and easy way.

Full stars not given as even though there is a physical store in Singapore, they did not have any spare parts available for repair and their FB page is inactive and did not reply me at all, I had to call multiple times to get through to the store...

Ordered something 8/31 - says ships in 2-5 days. I took that to mean exactly that. Now I find out it is taking more like 10 days. It was a bday gift that I will not have on time to give. Change website to reflect true shipping time. Had I known, I would have ordered a different backpack from another company (also highly rated) so I would have it by his bday Sept. 6.

My custom order Bag is amazing! I love every bit of my new messenger bag. It has plenty of room for everything I carry, even after my large work laptop is in there too. I had the should pad for my bag get lost in the shuffle of a huge order. Timbuk2 stepped up and did what they could to find the lost item and when it couldn't be found, went out of their way to get the part remade and shipped right away. Thank you Timbuk2!

Customer for life!!! My prized Timbuk2 bag needed some repair and I am over the moon with the results. It looks brand new inside and out. Unbelievable craftsmanship, communication and customer service. This experience gives hope to humanity and now my wife is a customer for life! Tim in Naples, Florida

I can't believe how quick Timbuk2 turned around the out of warranty repair. The bag came back with a fresh new life.

I am a fan of timbu2 for nearly 8 years now, I had a map bag or shoulder bag for some years, I started a daily commute on a an e-bike and needed a panner bag. I have owned a few, this one is by far the best. Looks great and stays secure on the back of my bicycle — detaches quick and clean. Great Bag….

There is a manufacturer defect on a book bag that cost 150 at most and have to pay for shipping to get the bag back to Timbukt2 for a repair. The lowest cost shipping is $55. This is not worth it. I had to send pictures to have the defect vetted as appropriate for repair. If that is the case, why doesn’t Timbuk2 take on the cost of shipping or offer the customer reduced shipping? In the last 20 years I have 5 pieces of timbuk2 luggage and 5 messenger bags. None of those products have had defects. However of the 4 book bags I have purchased, 2 have had small but noticeable defects. I would ask for you to fix both book bags defects at no cost of shipping or repair.

Very responsive and clear communication

Absolutely love the lifelong guarantee and the customer support that honoured it without any questions! Loved the experience.