Timex Reviews 

Subject: Extremely Disappointed with Timex – Deep 200 Return Issue

Dear Timex Customer Service,

I am writing to express my deep disappointment with both the product quality and the customer service I have experienced. I recently purchased the Deep 200 model for £415, and the quality was far below expectations.

I returned the watch, but unfortunately, I have received no confirmation or tracking information about the return. Despite my attempts to resolve the issue via live chat, I was left waiting for over an hour, only to have my chat abruptly cut off without any resolution.

This experience has been frustrating, and I feel that I have not been treated with the level of service I should expect from a reputable company like Timex. Based on this, I regret to say that I will not be recommending Timex to others.

I kindly request that you look into the status of my return and provide an immediate update. Please confirm when I can expect the issue to be resolved.

Thank you for your attention to this matter.

No complaints at all - placed the order Monday and received it Wed. Very happy with the watch. It was packaged extremely well and delivered very quickly.

In short, the worst company to deal with. Watches maybe be good and value for money but No concept of customer service even when they are at fault and customer, who paid for the order in full and upfront, is still blamed for order getting cancelled.

Never ever going to buy or recommend anyone to ever buy from Timex.co.uk. TIMEX maybe saving money by outsourcing their call Center and customer service to an ‘Asian’ country but they are definitely loosing customers due to the same. Food for thought!!

Worst experience ever. I wanted to return the product but no label are present inside the box. So I tried to contact the customer service. Noone answered me by email or online chat. After that, I used the phone number. there is the possibility to chooose the language of the assistant between Spanish, deutsch, French, English and Italian. Even if I selected twice the Italian, I had to talk with someone from England with no possibilities to talk in Italian. At the end, after 1 week of trials, they sent me the return label. I hope to receive my refund but I’m very disappointed

I thought Timex were a reliable company; they have deteriorated badly.
I ordered an analogue watch - instructions tell me it takes a battery!
I cancelled this watch minutes after ordering it. Timex refused to cancel so I have to go to the trouble of sending it back.

I bought a Timex Weekender. When it arrived it didn't work. The hands would not move and no ticking but the light worked. It was difficult to get in touch with them and the instructions were not good. I had to do a lot of googling and YouTube vids to work out if it needed wound up a special way or if it was supposed to arrive fully working. When they did reply to an email, I was told that it must be defective and to send back. I conveyed my disappointment as Timex are supposed to be know for their quality, but the service team seemed quite apathetic. No apology, warmth, or attempt to offer good service. Just a blunt response reiterating to send it back for a refund. I'll purchase a different make next time.

This review is more for the shipping company used, than Timex.

I ordered a watch and received an email from their delivery company APC Overnight with an expected delivery date, that date didn’t work for me so I went via the link in the email to a redelivery page and chose a more appropriate date. The company then chose to attempt delivery two days before my selected date, and it got sent back to the depot. I was never left a card or email to notify that they’d attempted delivery so I assumed that it got lost and waited a few more days (just in case) to contact them.

Once I’d realised they had failed delivery, I rescheduled AGAIN. It’s now two days after my package was ‘out for delivery’ for a second time. Tracking has mysteriously stopped working in the tracking email and the response from Timex is that I’m the one who has missed delivery three times and I should contact APC. God knows when the third attempt was!

I have contacted APC multiple times and heard nothing back.

If I’d have known it was this much trouble I wouldn’t have bought the watch.

Great customer service from a trusted company.Ill buy Timex anyday.

If I could have given zero stars I would. Purchased the Timex Expedition North (Titanium) in April 2023. £330 so quite expensive for a timex watch. Firstly can I say I absolutely love the watch - incredibly comfortable to wear and looks great. However around Feb/March this year it started behaving oddly. Would vibrate excessively on the wrist until the power reserve had discharged. Sometime several times a day meaning the watch would simply stop. Managed to get it sent back and Timex kept it for over 2 weeks then sent it back saying "No Fault Found" despite having it on the test bench for 48 hours. I wound and set the watch put it back on my wrist an literally 20 minutes later the same thing - vibrating and dicharging. It did this repeatedly throughut the day (I managed to capture it on Video where you can actually see it visibly shaking). Tried to engaged customer support and their response has been disgraceful. Firstly they tell me Timex cannot repair this watch ! (it's a standard movement !) then say I would have to exchange it for a different model as they have no stock of this watch (their is no other automatic titanium watch like this that they sell !). Despite repeated email asking how I raise a complaint I have had no answer. Replies to emails take days if not weeks and never help - simply say things like it needs to be replaced or they cant repair it - no one seems to care and certainly no one seems to want to help. Last reply was
"I have done some internal research with the head of Timex and due to not being able to repair this model it would be a replacement model offered only"

I have gone back and mentioned they do seem to have it back in stock now so how do I get it replaced but unsurprisingly no reply - I assume they will reply when it is out of stock again saying I have to pick something else.

You would have thought a watch company would be able to repair it's own watches but I guess they are not a watch company just a reseller.

Still haven't answered my question as to how I raise a formal complaint though despite repeatedly asking.

Worst customer service I have ever had.

Got my order and it was broken. Trying to get any customer service was a very long and difficult task. If you're going to buy anything from them, always pay with PayPal. This place needs a secure payment.

**Update** It appears that Timex.co.uk is a scam website, mirroring the official website**
Don't buy from this company. I purchased an Expedition North watch which when it arrived wasn't of the quality I had expected. I returned the watch the same day by tracked Royal mail, Timex have had the item back 3 weeks now with no refund. Most suspiciously the customer telephone number they give on their website is for another business altogether, Timpsons shoe repairs! There is something very suspiciious going on here which needs to be investigated by the Trading Standards Authority.

I purchased a Expedition North® Tide-Temp-Compass which on the face of it looked great. However out of the box the hour and minute hand were badly out of alignment. Whoever assembled the watch must have been half asleep and clearly it must have totally missed any quality control.

I emailed Timex and I got the standard templated email asking me to return it, I will however insist on a refund as I suspect this is just a poor quality product that wont go the distance. None of my Casio, Seiko, Citizen watches have had these kind of issues.

Not a great start from Timex and I wont be buying another.

Please do not buy from this company I have returned two watches and they have now had them for over a week and no refund.
Customer service non existent, get automatic reply from some Bot not a person.
I am filing a report with PayPal to get my money back as they owe me £140 in total.
This company should not even be trading at all, disgusting.

We sent a watch for repair in July. The short of it we still haven't got it after 4 months, it cant be fixed but they won't return it and every time we choose a replacement, it takes weeks before support place the order so the item ends up being out of stock. Absolutely disgraceful service. Steer well clear of Timex UK

Cancelled my order saying not available, but stock still on site, unacceptable

Sent my watch in for repair. Had my watch for 9 weeks. Website states repair in 2-4 weeks. Told i would be contacted many times with an update regarding repair but received nothing. Gave up and asked for a return of the watch in the end.

Having sent a watch back for repair/ replacement in April and having very little response on the numerous times I've tried to contact this company... I will not be purchasing from them ever again!
I bought through another company ( Jewel Hut), which has also been very unhelpful and noncommunicative.

Appalling company,tried to purchase a watch with discount code which continually failed
Sent numerous emails asking for help,not one reply from the company
As a big brand timex should be ashamed of themselves
Avoid at all costs

Several issues with getting the watch and then when one finally did arrive the strap fell apart in the first month. I've tried to get in touch with customer service but have had no luck.

AVOID AVOID AVOID! Watch strap broke within 2 weeks. Sent it back for repair as advised. They have had my watch for over 3 months and I haven't heard a single thing. They don't pick up their phone or answer emails. I won't be getting my watch back. Con artists that make money out of stealing your property. Not legit, AVOID