Olivia and Sam were an absolute delight to deal with. Timothy Oulton furniture is an absolute favourite, the designs are truly special and distinctive. The customer service Olivia and Sam provided thr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The friendliness and customer service provided by Thomas Payne at the Tottenham Court Road branch was first class, he has been super helpful and attentive right through the process. We have now taken... See more
Company replied
Where to start. What an incredible and inspiring showroom at Tottenham Court Road. So much to look at. The staff are all so friendly and knowledgeable of the products. Special thanks to Keelin for sor... See more
Company replied
I visited the Kings Road store to look for some furniture for my new flat. I met the charming Rachel who really knows her products. Rachel very quickly found my style and was very knowledgeable abou... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Manufacturer
- Lighting Store
- Sofa Store
- Store
Written by the company
The story of Timothy Oulton started back in 1976 with an antiques shop owned by Tim's father. As it turned out, Tim had inherited his father's eye for beauty and detail. His innate ability to see artistic value and the essence of perfection in a product's design became the starting point for everything new. Today, that legacy of creativity continues with Tim's son Oli. "We're not purely a design company per se, it's more than that, it's about the craftsmanship, the materials, the story." Tim Oulton www.timothyoulton.com
Contact our specialist Ambassadors to arrange for a Virtual Gallery Appointment from anywhere in the world or for swatches to be sent out to you upon request.
Written by the company
- https://www.timothyoulton.com/studio/apollo
- Book an appointment to view and experience our Apollo Capsule, Made to Order and delivered across the world.
Book a Gallery Appointment today at the Bluebird Flagship
Swatches, Lookbooks and Tearsheets all available upon request
Our Studio pieces such as Apollo, the yellow Submarine Aquarium and Modular Bars are all available to be viewed privately upon request.
Contact info
350 Kings Road, SW3 5UU, London, United Kingdom
- 0203 150 2024
- bluebird@timothyoulton.com
- www.timothyoulton.com
NEW COLLECTION 2026
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simply superb
Simply superb. Genuinely good service, great advice and fabulous furniture - thank you Chloe for making it all so easy.
January 7, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Peter,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service with Chloe and we are delighted you found the experience so easy.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Thomas
Timothy Oulton
Excellent Service
The customer service was excellent and my assistant was so friendly and she couldn’t be any more obliging. The whole process of me sitting on the Sofa to efficiently being emailed the Sofa details etc and paying was so swift and seamless. I would definitely recommend Timothy Oulton.
January 10, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Victoria,
Thank you for your wonderful review, it is so fabulous to hear of your experience with Harriett and we cant wait to share your review with her!
We hope to host you again very soon and in the meantime please do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Excellent company and Sam the manager…
Excellent company and Sam the manager goes the extra mile customer service is amazing.
January 10, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear David,
Thank you for your kind review, it is great to hear of your experience with Sam, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Great customer service
My husband & I visited the showroom on TCR on the lookout for inspiration & a sofa. We were very fortunate to be shown around by Rachael. She very quickly appreciated the look we were trying to create and since our visit has skilfully assisted us configuring the sofa & room layout. We will definitely be contacting Rachael at Timothy Oulton for all our furniture requirements
December 15, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Jude,
Thank you for this wonderful review, its brilliant to hear you have been so looked after! And we are thrilled to read of the service you received from Rachael. We hope to continue contributing to your beautiful home in the year ahead!
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
Olivia Streeten at Timothy Oulton Bluebird
Olivia Streeten has been exceptionally helpful every time we have dealt with her and would not hesitate to recommend both her and the team at Timothy Oulton. We have always received helpful, thoughtful and prompt advice and responses to any queries.
December 20, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Colette,
Thank you for this wonderful review, we greatly appreciate your kind feedback about Olivia, it is so great to hear. We are so pleased to read of your loyal custom, it means a tremendous amount to us. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
We travelled from Yorkshire down to…
We travelled from Yorkshire down to London specifically to visit the Blue Bird flagship gallery, we could not have been treated better! from the moment we arrived we were seated and offered tea and biscuits.
We then wandered around the amazing store until we saw the sofas that we wanted, they were just what we were hoping for, down and feather filled that wrapped around you in luxurious comfort. Chloe and her associates treated us to lunch and were extremely helpful and knowledgeable without being pushy.
We ordered exactly what we wanted and celebrated with a Kia Royale, the whole experience was without doubt the "Best shopping experience ever!"
The entire staff were truly fantastic in every way and we will most certainly be back.
December 31, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Howard,
Thank you for this wonderful review, we greatly appreciate your kind feedback, it is fantastic for us to hear you were so well looked after, it means a tremendous amount to us.
We are thrilled to read you will be back soon and very much look forward to welcoming you again. Thank you!
Warm regards,
Chloe
Timothy Oulton
Exceptional Product
Exceptional support, outstanding service, and top‑notch quality. We’ve furnished our home with their products, friends and family are always complimenting how great everything looks.
January 2, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Mo,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with our Customer Service Team and very much look forward to sharing your kind words with them.
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Rachael @ Kings Road store has been outstanding
Rachael at the Kings Road store has been absolutely incredible. The level of customer service and the want to go that extra mile has been incomparable to anything I have experienced before. It has been such a delightful journey and one which I am sure will not end here. Thank you Rachael. We can’t wait to have the furniture in our house.
Joe
January 3, 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Joseph,
Thank you so kindly for your wonderful review! it is great to hear of your experience with Rachael at the Bluebird Gallery, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything. Here's to your fabulous new furniture!
Warm regards,
Chloe
Timothy Oulton
I went into the Kings Road Timothy…
I went into the Kings Road Timothy Oulton looking for a gift, Rachael gave me a tour of the Gallery and told me the story of the brand and all about Tim. She was so attentive and kind and made it a very special experience. I couldn’t recommend this company or Rachael highly enough.
December 24, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Jean,
Thank you for your wonderful review, it is so fabulous to hear of your experience with Rachael at our Flagship Bluebird Gallery in London!
We hope to host you again very soon and in the meantime please do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
We visited the Chelsea gallery and met…
We visited the Chelsea gallery and met Rachael and Chloe on Boxing Day and were amazed by their product knowledge and their hospitality. It was wonderful to discover the brand and explore options for our refurbishment project. Highly recommended to anyone looking for exceptional quality and service like no other.
December 26, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear CJ,
Thank you for this wonderful review, we greatly appreciate your kind feedback and it so great to hear.
We are so pleased to read that you had a great experience and we very much look forward to hosting you again soon,
Thank you!
Warm regards,
Chloe
Timothy Oulton
Really helpful and attentive
Really helpful and attentive. Thank you Olivia
December 30, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Mark,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a well coordinated experience, and we are delighted you had great service from Olivia.
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Olivia was super helpful throughout the…
Olivia was super helpful throughout the entire shopping process, from the furniture purchase, all the way to the delivery and installation phase. Highly recommend!
December 30, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Salman,
Thank you for your wonderful review, it is so fabulous to hear of your experience with Olivia at our Flagship Bluebird Gallery in London!
We hope to host you again very soon - do join us for a New Year cheers! and in the meantime please do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Great experience
Great experience, dropped in for a look around and were guided by the lovely Rachael. Very pleasant, very polite and extremely informative. Very much looking to our next visit and being looked after by Rachael.
December 30, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Christine,
Thank you for your wonderful review, it is so fabulous to hear of your experience with Rachael at our Flagship Bluebird Gallery in London!
We hope to host you again very soon - do join us for a New Year cheers! and in the meantime please do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Great experience
Popped in for an impromptu browse at this delightful shop on the Kings road. Despite not being in the market for furniture, I was welcomed and looked after with genuine warmth and kindness. India was extremely friendly and professional, guiding me through the range of products with acute knowledge while creating a relaxed, homely atmosphere. I am thoroughly impressed by the quality and the customer service of this brand and will most certainly be coming back.
December 30, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear William,
Thank you for your wonderful review, it is so fabulous to hear of your experience with India at our Flagship Bluebird Gallery in London!
We hope to host you again very soon - do join us for a New Year cheers! and in the meantime please do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Olivia and India were very helpful in…
Olivia and India were very helpful in taking me through the collection! Great ambassadors for Timmy O!
December 29, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear NC,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Olivia and India and we very much look forward to sharing your kind words with them!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Just Wonderful!
We have purchased a few things from Timothy Oulton now - namely because the style and quality is 2nd to none but also because the service is exceptional, I cannot rate it highly enough. Any queries/requests have been dealt with efficiently and professionally, Chloe has truly made the process so easy and pleasurable.
December 29, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Jen,
Thank you for this wonderful review, its brilliant to hear you love our style and quality! And we are thrilled to read of the service you received from Chloe. We hope to continue contributing to your beautiful home in the year ahead!
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Thomas
Timothy Oulton
india was extremely helpful and…
india was extremely helpful and patient. Answering all my questions and guiding me through the process. Because of her previous support months ago she was very efficient and friendly, we found her to be very professional and excellent. She gave us confidence in your company and that is mainly because of her i went ahead and placed my order for the breakfast chairs. Thanks very much for a great customer service. We will highly recommend her and your company to friends and family
December 27, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Mrs Fernandes,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with India and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Fantastic Customer Service at Timothy Oulton
The friendliness and customer service provided by Thomas Payne at the Tottenham Court Road branch was first class, he has been super helpful and attentive right through the process. We have now taken delivery of our Nest sofas which are stylish, beautifully made and so comfortable. Not a quick order but well worth the wait. Thank you Thomas!
December 15, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Nicky,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Thomas and very much look forward to sharing your kind words with him!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Such a magical shopping experience /…
Such a magical shopping experience / made so chic by Chloe and Olivia and now love Timothy Oulton with renewed vigour ! Quite literally out of this world wonderful!
December 17, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Caroline,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Olivia and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
The ultimate shopping experience?
Stumbling upon Timothy Oulton when browsing King’s Road was a bit like discovering Tutankhamen’s Tomb…quite an unexpected and truly wonderful discovery!!
But even more wonderful than the shop itself was the experience being served by India, one of the most helpful, caring and professional shop attendants we have ever come across. And we have been to a few shops over the years… There were just no limits to her service mind and willingness to assist. Even if we just purchased a few small items she made us feel extraordinarily special and looked after.
Having staff like her in the team, Timothy Oulton should be so pleased to know that customers will definitely opt to come back for more! Thank you so much India, you made our day!!
December 5, 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Martin,,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a such a dazzling experience, and we are delighted you had great service from India!
We look forward to hosting you soon, please do reach out anytime should you have any enquiries. Wishing you a very Happy Festive Season!
Warm regards,
Chloe
Timothy Oulton
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