Terrible Third Party Rental Car Broker
This is a terrible rental car third party broker. They use questionable companies like NU Car Rental in Phoenix, AZ. Then, when the rental car is defective, they blame the rental car facility or say your "expectations are too high" when all you really want is functioning seats and head rests not sticking you in the neck because they don't stay in position.
Their ace customer service manager did not even apologize for the inconvenience or the bad experience. He just blamed it on our too high expectations. How he ever got to be in customer service is a mystery because he doesn't know the first thing about it.
After receiving a response to this review from Tipoa that says the responsibility is the rental car company who provided the defective car, my response is that the NU Car Rental company said they could do nothing because the third party broker had all the money paid to it so all the responsible parties in reserving, scheduling and providing the rental car are in a circle pointing at each other, none taking responsibility.
Reply from Tipoa
You should direct your complaint to the company that supplied the vehicle. In the same way you should have returned the car to them to fix or change.