Tiso Reviews 

14,118
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and efficient delivery, noting items arrived quickly and as expected. Many are impressed with the high quality and wide selection of products, finding competitive prices and great value. The ordering process is consistently easy to use, supported by excellent communication and helpful service. However, some customers noted issues with delivery, experiencing delays or problems with carriers. A few also reported products arriving with missing parts, damaged, or not fitting as expected. Additionally, some reviewers mentioned difficulties with communication, like missing confirmation emails or a lack of response.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast and efficient... See more

Product

Reviewers highlight positive aspects of product quality, with many praising the great quality and selection... See more

Service

Users describe positive interactions with service, consistently reporting it as prompt, friendly, and... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the good or great pricing on a... See more

Order

Customers had positive experiences with order, praising the easy-to-use website, straightforward ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted some Merrill hiking shoes went to local outdoors store waste off time none in my size sa the same ones on Tiso £10 less than so called members price in the shop, ordered them Sunday and they a... See more

Rated 5 out of 5 stars

Easy to use website, great selection of clothing, clear & straightforward order process. Plenty of emails re order & delivery status. Really fast & efficient delivery via DPD. Great communi... See more

Rated 5 out of 5 stars

Tiso we're excellent especially Melissa at Glasgow. My only complaint is with the carrier Royal Mail who told lies about the delivery. The bike arrived a day late due to them telling lies!!!

Rated 5 out of 5 stars

A great price. Delivery was extra and the bike took an extra day to arrive. It was well packaged. Unfortunately it was missing tubeless valves, but once I'd rung Tiso to explain, they sent replacement... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bicycle Store
  4. Camping Store
  5. Canoe and Kayak Store
  6. Winter sport Store

Information provided by various external sources

Tiso, the outdoor specialist, stocks a wide range of outdoor equipment and outdoor clothing from the worlds top brands. Geared up for you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

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4.7

All reviews

(14,118)

1,476 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The refund timescale is much longer…

The refund timescale is much longer than any other company. It's been two weeks and still no refund. I returned It's to 2 other companies at the same time and have received both refunds within a week. For that reason I will not purchase again.

June 16, 2026
Rated 5 out of 5 stars

Such helpful customer service staff

Such helpful customer service staff who worked out how to get my voucher into the system. While this was going on my basket was held as I had the last remaining pair of sale boots. And the boots are a perfect fit.

June 26, 2026
Rated 5 out of 5 stars

Superb

Superb. Item ordered. Ready in under 12 hours. Had been let down by other retailers trying to source this item.

June 15, 2026
Rated 5 out of 5 stars

Needed new laces

Was looking for Scarpa laces found your site, quickly ordered and you delivered right on time.
Great service.

June 23, 2026

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