We’ve been using Tisserand’s Sleep Better range for a long time now, especially the Pillow Mist, and it’s become part of our evening routine. We spray it on our pillows every night, and my daughter... See more
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I tried this product as instructed and within 5 minutes of lying down, I experienced severe room spins and dizziness which lasted all night and continued into the next day. I am literally staggering a... See more
Company replied
They said allow 7 days, but it arrived in 3 days!! Beautifully packaged, the free Ascot hand cream is divine, you only need a small amount, such a lovely touch during COVID-19 and hand washi... See more
Within 1 week of receiving the Aroma Spa diffuser, it became an important part of my health and life. I had a sinus and respiratory infection that lasted for months, yet after 10 minutes of the diffus... See more
Company replied
Company details
Written by the company
Passionate about improving your wellbeing, our company today brings together a unique team of UK based experts, who source, blend and procure the finest quality essential oils from our offices in West Sussex, at the foot of the South Downs. Our aim is to help improve your health, wellbeing and lifestyle through the joy of aromatherapy. Our products are loved as widely as our ingredients are grown – all around the world!
Contact info
Reeds Lane, BN6 9LS, Sayers Common, United Kingdom
- +44(0)1273 325666
- info@tisserand.com
- www.tisserand.com
4.2
Great
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent customer service
I made a mistake on an order and emailed to ask if I could change it. Excellent customer service from Vivi who responded immediately, changed my order and refunded the difference in price. Thank you🤗
September 12, 2024
Unprompted review
Reply from Tisserand Aromatherapy
Thank you very much for your kind words and for taking the time to provide your feedback. Kind regards, Tisserand
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Excellent customer service
Excellent customer service, Vivi responded to my query promptly and courteously. Beautiful products, recommended by a school SEND specialist. I'll be using the rollerballs with children to help calm sensory overload, and expect these to benefit me and my friends too.
September 10, 2024
Unprompted review
Reply from Tisserand Aromatherapy
Thank you very much for your kind words. We greatly appreciate your feedback. Best wishes, Tisserand.
Excellent Customer Service
I ordered 2 items in the bank holiday sale & only 1 item was delivered but Customer service very prompt & courteous when I phoned them & the missing item was delivered next day. Tisserand are the best for Aromatherapy products that you can trust & at a reasonable price.
August 30, 2024
Unprompted review
Reply from Tisserand Aromatherapy
Hi Janet! Thank you so much for taking the time to leave us a review. We appreciate your feedback! Best wishes, Tisserand.
Website is broken and unusable
Website is broken and unusable. When I try to sort by scent, the page is greyed out with a blue spinning wheel. I tried on two different browsers, same problem. Can't even find out what products they sell.
August 27, 2024
Unprompted review
Reply from Tisserand Aromatherapy
We are sorry to hear that you have had trouble ordering through our website. We have passed on your comments to our Digital team who will investigate this.
We apologise for any inconvenience caused.
If you have any further queries, please email info@tisserand.com.
Warm wishes,
Tisserand Aromatherapy
Great customer service
I recently was asked to complete a survey for this company, as a result I was eligible for a free gift of a choice of products. When I tried to claim it with the code sent it wasn’t taking the cost off, so not free. I emailed to explain and ask what to do. Fantastic customer service - I received an email back almost immediately and they are sending it to me. No quibbles and lovely comms.
May 24, 2024
Unprompted review
Reply from Tisserand Aromatherapy
Thank you for taking the time to complete the survey and we are pleased you were able to receive your gift.
Warm wishes, Tisserand
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Perseverance Pays
I have used Tisserand products for many years so I was happy to take a Survey about there products and the different effects that Aromatherapy can have people's problems both mental and physical.
I was offered a gift as a reward for the survey so that was fine. Not being very computer Literate at the age of 89 I had problems putting my gift into the bag and receiving it. 2 ladies helped me out Emma and Sophie. They both made sure that I received my lovely gift
May 19, 2024
Unprompted review
Reply from Tisserand Aromatherapy
Thank you for taking the time to complete our survey, and we're pleased you were able to receive your gift.
Warm wishes, Tisserand
Tisserand are the brand I mainly…
Tisserand are the brand I mainly purchase in essential oils. Although, the price increases over the last few year's is becoming hard to justify purchases. Bottle size also looks to have reduced. Do not see any 30ml availability now.
For this I would give the company a 3-4 ⭐️
With regards to my recent purchase. My order arrived with the packaging looking a little quashed. Sadly one oil had been weeping in transit. I notified customer services, exchanged details and images for verification. Once verified a replacement was received within a couple of day's.
Excellent customer service from Sophie P whom dealt with my concerns efficiently and professionally.
5⭐️ customer care.
A Jones
May 9, 2024
Unprompted review
Reply from Tisserand Aromatherapy
Thank you for your response. We value these reviews (good and not so good) and we always try to provide a response and a resolution whenever we can so its very much appreciated when we get a positive comment back. Thank you again. Best Wishes
I love your natural.cucumber grapefruit 24hr deodorant it really
I love your natural
24 HR deodorant cucumber grapefruit it works like it says I s0012020ure would like to have some more
March 23, 2024
Unprompted review
Reply from Tisserand Aromatherapy
Hi Barbara, thank you for your kind feedback!:)
Unfortunately, this deodorant is discontinued. Apologies for the inconvenience caused.
We have other deodorants available on our website www.tisserand.com
DO NOT PURCHASE
Brought the oil diffuser. What a waste of £42. Ruined my wood table. Oil leaks out and sprays everywhere. The wording Tisserand rubbed off and stained tea towel. I have had it for one day. I will not recommended this plastic cheap tat. Should be sold in the pound shop.
March 15, 2024
Unprompted review
Reply from Tisserand Aromatherapy
Hi! We are very sorry to hear that you are having trouble with your Aroma Spa diffuser. We would like to help you with your complaint - please could you contact us directly by emailing info@tisserand.com
Thank you!
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Amazing products
Amazing products, gorgeous smell and wonderful customer service team. Always lovely packaging too, makes it exciting to receive your order.
January 26, 2024
Unprompted review
Reply from Tisserand Aromatherapy
Hi Joanne, thank you for taking the time to leave us a review. We appreciate your feedback!
Outstanding service
Made an order over Christmas period but due to an error it was never dispatched however after contacting I received order with complimentary item, customer service rep Jackie was very helpful in resolving the case.
January 10, 2024
Unprompted review
Reply from Tisserand Aromatherapy
Hi Oliver, thank you for your kind feedback, it is much appreciated! :)
Excellent product and service
Excellent product, So relieved when it returned after so many years. Excellent customer service - when pumps didn't work on two containers they were immediately replaced.
October 26, 2023
Unprompted review
Reply from Tisserand Aromatherapy
Hi Anne, thank you very much your kind review! :)
First Class service
My recent order of oils contained a damaged bottle - I contacted the company immediately and they sent out a replacement. First class service as always!
August 23, 2023
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Excellent service very helpful
September 3, 2023
Slow delivery and error in order.
There was a delay in sending out items - frustrating but they did let me know.
The rating is because one item was incorrect, I emailed immediately, but 4 days later haven't even received a holding response.
EDITED: After a follow up email the mistake is being rectified.
September 19, 2023
Haven’t recieved my order WEB73007
September 2, 2023
Reply from Tisserand Aromatherapy
Hi, thank you for your comment.
Please find a response to your enquiry in your email inbox.
Our apologies for the delay with dispatching your order, we have been experiencing shipping delays due to a system error.
Apologies for the inconvenience caused, please email us at info@tisserand.com if we can help you with anything else.
Really long delivery time
Really long delivery time, no communication as in answering emails asking where delivery is.
August 31, 2023
Reply from Tisserand Aromatherapy
Hi, thank you for your feedback.
Please allow 24 hours for receiving an email response. We are very sorry for the delay with dispatching your order, we have been experiencing unusual delays due to a system error. Your enquiry has now been resolved, please email us if we can help you with anything else.
Our apologies for the inconvenience caused.
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Efficient and fantastic products
Beautifully packaged. Slight delay with delivery but kept fully informed throughout. Products are amazing. Will be purchasing again for sure.
August 27, 2023
Great Company
I ordered the wrong oils online from Amazon but when I requested to return them I got a negative response. I contacted Tisserand directly and they have been amazing, they sent me replacements immediately and kept me informed along the way.
August 25, 2023
Unprompted review
I ordered on line and have still not…
I ordered on line and have still not received it today
August 25, 2023
Reply from Tisserand Aromatherapy
Thank you for your comments. We are very sorry for the delay in responding to your order. We are in the transition of a major warehouse move which has affected our web order process. Please can you provide your order reference to our customer service team on info@fnlbrands.com and they can look into for you. Thank you.
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