Titanic Hotel Liverpool Reviews 82

This hotel messed me about from start to finish from telling me I didn’t have a booking even though I did with confirmation no apologies at any point

In face tried to keep pacing the blame to myself

To then getting a fine for parking even though I didn’t have to pay with my blue badge
Ruined my birthday weekend endless stress I would not recommend
Rude staff rude manager a lot nicer places to stay

Contacting customer service at Titanic Hotel Liverpool is horrendous! They never answer the telephone! We recieved Maya Blue Wellness vouchers as Christmas presents. We still have not been able to redeem the voucher. I had tried so many times to book our spa treatments - finally someone got back to my daughter - the treatments were booked and we have turned up today as arranged. I did feel sorry for the girl on the desk who had to explain to us that there had been a mix up, she was fully apologetic and has rebooked for another four weeks time but all this could have been avoided if there was actually a customer service desk and people answered phones there. The girl stated they were understaffed and inundated with calls and emails. This needs to be reviewed.

have just been charged £100 for parking in a disabled bay with a valid disabled badge. After asking reception before parking what was needed, I followed their instructions. After my party spent hundreds of pounds on our wedding breakfast, this is very disappointing. In as far as I would not visit here again on the premise I spent now £600+ on lunch on 22nd February for my family and I am being discrimated for having a disability badge. On display and scanned I may add. Shame on you Titanic Hotel.

Re: Formal Complaint – Incorrect Parking Charge Issued Despite Proper Registration

I am writing to express my deep dissatisfaction regarding the parking charge issued following my visit to the Titanic Hotel on 22md February 2026.I correctly registered my vehicle through your parking system as instructed, yet I have received a charge of £100. As a dissbled customer and blue badge holder, this is entirely unacceptable and reflects a serious failure within your process.

What makes this matter even more disappointing is that my visit was for our wedding celebration dinner with my family—a special and once‑in‑a‑lifetime occasion that should have been stress‑free and enjoyable. Instead, this incorrect charge has overshadowed the experience and caused unnecessary frustration at a time that should have been memorable for all the right reasons.

I complied fully with the procedures set out by your hotel. The error lies entirely with your system or the parking operator. As a guest following your instructions, I should not be subjected to administrative mistakes or charged for your internal failures.

I therefore expect this parking charge to be immediately reviewed and cancelled without delay. I also expect written confirmation that this matter has been closed and that no further contact regarding this charge will be made.

Given the inconvenience, the stress caused, and the impact on an important family occasion, I would appreciate reassurance that steps will be taken to prevent this happening to other guests in the future.

I look forward to your prompt response.

Yours faithfully,

Everyone, please be advised that Titanic hotel has horrific customer service.

During a Christmas party, I left my coat in the hotel’s staffed cloakroom and was issued with a ticket. I did not collect the coat on the night and returned to collect it after the weekend, however the hotel could not locate my coat. I followed up regularly for over 3 weeks after which the hotel stopped responding altogether.

As the coat was expensive and custom made, I issued a court claim. Would you believe if I said the coat was “found” the very next day, only after the hotel received formal court notification? I know right, what a coincidence.

I agreed to cancel the claim but asked for the £50 court fee to be reimbursed, as it is non-refundable and the loss was not my fault. The hotel refused my request stating that they display signs saying they accept no responsibility for lost items despite having accepted the coat into a ticketed cloakroom. The hotel cannot exclude liability for negligence by law.

Oliva Birkett, Assistant Financial Controller, who was responding on hotel’s behalf, was using ChatGPT who advised her the hotel is not liable – we shall see in court if ChatGPT was right. Titanic hotel would rather go to court that say apologies for the inconvenience and refund me the £50. Is says a lot, doesn’t it?

The overall handling of this issue was disappointing, unprofessional and unnecessarily stressful. Based on my experience, I would strongly advise caution when booking Christmas parties or relying on the hotel’s cloakroom facilities.

Hotel rooms are very spacious and location is good. I stayed there already 3 times. All 3 times in the morning 6 am a guy from staff entering my room to check if I gone. 3 times in different nights the same thing.!!!! I was ready to attack him the last one because I thought it was someone that is attending to steal me. I started screaming to him and he didn't even ask a sorry. I told to the receptionist and she didn't now what to say. It was a man dressed with black shirt and pants 100% from the staff of the hotel. Food in the restaurant really guys your taste is awful honestly.

We booked for the spa and although due to staff sickness we could not have this together the staff were lovely and gave us a pass for a complimentary drink. We booked a room last minute and the bar staff, Lauren, Ava and Kerry were truly fantastic. They all went above and beyond. Friendly, helpful and could not do enough for us. They actually made our evening as we were slightly disappointed with the change to plan even though spa staff member abbey was fab. The staff understood this and without us asking provided us with the emergency toothbrush 🤣 service was second to none and attention to detail 100 per cent!!! It’s our most favourite hotel to visit even though we do live not that far away…, thank you Nicky n Pat

Our stays have always been amazing from arriving to sadly leaving room up grade always all staff so helpful polite all other services perfect would highly recommend a visit you won’t be disappointed thank to all in the titanic team from front of house to the kitchen team.

From the moment we arrived, the service was absolutely incredible. A huge thank you to Sophie McDermott and all the wonderful staff for making our stay — and especially our engagement — so special. The attention to detail was outstanding, from the thoughtful little extras in the room to the beautiful flowers and candles they arranged in a private room just for us.

Sophie’s professionalism and warm hospitality truly stood out. She went above and beyond to make everything perfect, and we couldn’t have asked for a more magical experience.

We’ll remember this stay forever — thank you again to Sophie and the whole Titanic Liverpool team (including Marisa & Matt the porter) for making it so memorable!!

Stayed 1 night and the whole experience was amazing! Staff very attentive and so helpful and me and my daughter were upgraded to a superior room. They all know how to make you feel very special. Thank you Barney for sharing your knowledge of the hotel and the Titanic. Highly recommend a stay and we will be back ❤️

I stayed at Titanic Hotel in Liverpool, and while the staff were pleasant, and the check-in process went smoothly, I was very disappointed with the cleanliness of my room. Upon settling in, I noticed a considerable amount of dust on several surfaces, including the lamp, the telephone, the table, and even the headboard. I took photos because it was quite evident that these areas had not been properly cleaned for some time.

Unfortunately, the dust affected my comfort during the stay, and I ended up with a blocked nose, which made it difficult to rest. For a hotel of this standard, I expected a much higher level of housekeeping and attention to detail. Cleanliness is one of the most important aspects of a comfortable stay, and sadly this was not up to standard.

I do hope the management reviews this feedback seriously and takes steps to ensure more thorough cleaning practices going forward, as it would make a big difference to guests’ comfort and overall experience.

Me and my boyfriend stayed here for 1 night and when we came to check in, we were going through it all with a man called Hayan. He was very friendly and made an effort to talk and get to know us, then giving us a free upgrade to a superior room when we bought standard with a view of the new Everton Stadium after talking with my boyfriend about him being a football fan. The spa is unreal, as is the room, and big fans of the breakfast buffet! Overall very happy with the experience, all of the staff were lovely and polite, we’ll definitely be coming back!!

Was taken to Titanic hotel Liverpool for a gluten free afternoon tea as a birthday gift from my son and daughter in law, it was booked monthly in advance so they knew I was come , very disappointed, seated quickly tea and coffee arrived promptly then had half hour wait for afternoon tea by which tim we had finished our drinks! Tea was very poor, they advertise on menu gluten free scones, there wasn't any instead I was served a few strawberries and blueberries on their own with butter and jam, was I supposed to butter the strawberries, did bring this to the attention of waiter but was just told a blank we don't have scones! Sandwiches were fine if a little dull nothing special, gluten free cakes were abysmal, a chocolate brownie cut in 3 different shapes.
Would it have been so difficult to make a meringue or a macaroons or a flapjack, obviously pastry chef was in a day off! Apart from bring a very poor tea no sign of staff had to go look for them when needed sugar for the table, oh look 3 staff members standing in a corner chatting.
Tried to contact hotel directly to view concerns automated response said someone would be in touch within 48 hours, that was nearly two weeks ago
Don't waste your money here there are much better teas out there.

Fabulous coffee served by Abby of the Titanic cafe. About 15 of us arrived as a walking group for a coffee stop and from the moment we arrived to us all paying our bills Abby provided an excellent service. The coffee/teas were superb reasonably priced and there was no waiting around. I would thoroughly recommend this cafe to friends and family and I for one will definitely return in the future. Well done Abby you are a credit to the Titanic Hotel

Big shout out to ABBY who served our large walking group. So helpful and patient taking our orders and collecting our payments. Great efficient service in beautiful location.

Abby our waitress couldn't have been more helpful or pleasant. We were a big group of walkers all wanting to pay separately and she managed it efficiently and with a smile. Thank you ☺️

No real welcome for Afternoon tea . Foreign man who spoke with broken English was our waiter.
He forgot to get things. I was having gluten free Afternoon tea. I told them after looking at menu no cucumber on
cream cheese sandwich it arrived with it on. No mustard on ham, so an extra cheese one arrived no ham.
Poor selection of cakes. Poor portions on all. Crockery was nice. At the end another waiter asked us was everything OK. I told them above. He said should have brought it to their attention earlier? Why nothing could be done I don't think at beginning. I upset my daughter as it was a gift to me. Another 2 couples complained too. I'm a regular afternoon attendee at many places expected a lot more from this Hotel. I took pictures too. Still in shock at poor quality.

Waiting for my daughter having a spa with a baby to discover no baby changing facilities. Had to change our 6 month old grandson on the floor of the disabled toilet. Shocking for such a lovely decorated hotel.

The rooms were massive, clean and very stylish.. the staff went out of their way to be accommodating.. Conor and Stephania at reception were amazing.. can't fault the place.. well done

This used to be our favourite hotel but the past few times here we have experienced problems with the bar. This is an Issue we are taking further. The deputy manager last night had a much better attitude to us than the one this morning. The receptionist we felt was rude. I don’t even think they fully understood our complaint and a free bottle of wine felt like a “shut me up”. Not sure we will be back which is sad as we love the actual hotel and rooms. For people who are diabetic watch out with the tonic water as they tell you it’s slimline when it’s far from it (20g carbs) so it could have serious detrimental effects on your blood sugars! We are taking up the false information with Trading Standards. A higher level of training is so needed for staff! It’s not the bar staff’s fault although we as nutritionists feel there should be more awareness of the consequences of high carbohydrate food and drink!

The heating in our room wasn’t working and the staff couldn’t have cared less. We hung around in the lobby, at additional cost for drinks, following different settings having been inputted by staff, only to have to complain a further 2 times. An oiled filled radiator was eventually provided, which was more of a gesture than a solution, as it was totally inadequate to fill the huge space from such a low temperature. This certainly was not the kid free night of luxury we expected for a £275 1-night stay. Additionally, I was informed by front desk staff, that I couldn’t make an official complaint, as I’d booked through booking.com, which was obviously a brush off too. Very poor around unfortunately.