TitleMax Reviews 

1,979
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 930 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall atmosphere and welcoming environment. Customers frequently mention that the staff is exceptionally friendly, professional, and extremely helpful when guiding people through every single step of the process. People genuinely appreciate how fast and efficient the service is, noting that loan agents take time to answer all questions clearly. However, some customers also noted serious concerns regarding high interest rates, expensive fees, and confusing payment terms. A few reviewers felt that managing long-term repayments or figuring out the total amount owed later on was quite difficult and stressful.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing employees as extremely courteous,... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are extremely... See more

Service

Consumers find service to be positive, highlighting that staff members are exceptionally kind, professional,... See more

User experience

Clients share positive opinions on user experience, highlighting how reviewers felt comfortable during the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I walked into the, Andalusia, Title Max, I was greeted with a smile and “a good morning“Bonnie explained everything to me and made sure that I didn’t have any questions. I felt very comfortable,... See more

Rated 5 out of 5 stars

As I walked in, I was very much welcome by your staff name Mariel. She was very attentive, well mannered, polite and very professional. She made me at ease and comfortable during my application. I wil... See more

Rated 5 out of 5 stars

the customer service was exceptional. Mario Chavez at Plano location went out of his way to explain everything, he is extremely courteous, held good conversation and not at any point did I feel uncomf... See more

Rated 5 out of 5 stars

Employees were very friendly. Gave complete information. Gave me choices..and explained each one. Easily processed and on my way. Each payment explained (first 3 mon) Then explained how that inf... See more


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Financial Consultant
  4. Loan Agency

Written by the company

Since the first store’s opening in 1998 in Georgia, TitleMax has expanded to serve our customers nationwide. TitleMax helps thousands of people get the funds they need with a title loan, title pawn and now in select states with a personal loan. You’ll rest easy knowing that TitleMax is here to help.

Fast Cash When You Need It Most

Written by the company

You Matter Most
TitleMax not only offers a simple way to get the money you need when you need it most, but we also pride ourselves on providing excellent customer service and a straight forward loan process. We offer a number of different products to fit all types of lifestyles and budgets.
Your Success Is Our Success
We want you to succeed. That's why we work with you every step of the way to ensure you have a great experience with TitleMax. We work with you to develop a customized payment plan so you can maintain your lifestyle and ultimately get your title back. When you succeed, we succeed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,979)

964 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly

Friendly, understandable of my needs and is there for me and my family in a time of emergency needs

October 15, 2026
Rated 5 out of 5 stars

Online appraisal = fast approval!

Being able to do the vehicle appraisal online was so fast and easy. I was approved within minutes AND over the weekend when the local store wasnt even open. All I had to do after that point was walk into the store, talk for maybe 10 minutes then walk out with the cash I needed. The worker in the local store was informative and very helpful.

October 13, 2026
Rated 5 out of 5 stars

Stephanie is Great!

My experience was great! It was more than I expected..plus Griggs Rd was a convient location..
I want to thank TitleMax Stephanie R for my new beginning! she is very professional, kind and down to earth...talking with her was very enlighten.

October 10, 2026
Rated 1 out of 5 stars

I felt as if though I had purchased a…

I felt as if though I had purchased a timeshare, greatest bunch of people. Once that signature was down, they did everything they could to get the truck, 13 days late on the payment repossessed. I've lost a chuck. I had a traumatic thing happened. And I explained these things payment in full or you won't get your vehicle back.
Don't forget that. In the end, I said, I told you so

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

Rita and Leslie were amazing

Rita and Leslie were amazing! They did a great job. The ladies got me in there and our in about 30 minutes. They were very kind and knew how to do there job right and quick. I couldn't ask for a better visit to title max then what I had going to Rita and Leslie in Jefferson city Missouri. I would highly recommend anyone who wants a title loan to go to these two ladies at title max in Jeff city mo! I would give 10 stars to them but I can only give 5.

October 9, 2026
Rated 5 out of 5 stars

Pleasant experience

When I walked into the, Andalusia, Title Max, I was greeted with a smile and “a good morning“Bonnie explained everything to me and made sure that I didn’t have any questions. I felt very comfortable, and the experience was pleasant.

October 8, 2026

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