Something must’ve changed since the last time I ordered from here. The website is poor. The product description was vague. I was sent something that didn’t match what I was looking for. I asked for a... See more
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Item was delivered within just a few days and was packaged extremely well. Big fan of Rock Glass and only wish I could order actual replacement bowls from Rock Glass. I really wish you would change y... See more
Company replied
I’m giving them 3 stars because when I order my MJ mini jig it came with a broken banger & they sent me a new (upgraded) banger no problem buuuutttt I soon found out they are selling the older model t... See more
Company replied
Prompt delivery Quality merchandise Comparatively low price. I received what i ordered, but what I was actually looking for was a 25mm bucket that would fit into my Terp Ready setup. Caveat Emptor... See more
Company details
Written by the company
Toker Supply online head shop offers discreet FREE shipping on all orders! Shop the lowest prices on bongs, dab rigs, glass pipes, vaporizers, dab nails and more!
Contact info
11721, Centerport, United States
- support@tokersupply.com
- www.tokersupply.com
3.3
Average
277 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I will just reiterate what I said in…
I will just reiterate what I said in previous emails that you should not charge extra for insurance, and if an item arrives broken as this one did, you should send out a replacement as soon as possible along with an apology rather than wait for the person to return the broken item. It’s bad customer service and doesn’t make me want to do business with your firm again.
March 20, 2023
Reply from Toker Supply ™
Hello,
I appreciate your feedback, and I apologize for any frustration or inconvenience you've experienced with our current process. Your input is valuable, and we genuinely want to make improvements to enhance the customer experience.
I understand your perspective regarding insurance and the replacement process for damaged items. I will ensure that your concerns are forwarded to our management team for review. We are committed to continuous improvement, and your feedback is crucial in helping us refine our policies and procedures.
If you have any further questions or if there's anything specific you would like assistance with, please don't hesitate to contact our support team at support@tokersupply.com. We appreciate your understanding and the opportunity to address your concerns.
Best regards,
Toker Supply Customer Service
I had an order number 1330 on Jan 17th…
I had an order number 1330 on Jan 17th 2023. They said it shipped without a tracking number. And any attempt made by me to refund my money or send me what I paid for, has been met with no response.
March 17, 2023
Reply from Toker Supply ™
Hello,
I'm sorry to hear about the issues you've encountered with your order, and I understand your frustration. It's important to us that we resolve this matter for you promptly.
To assist you further, I recommend reaching out to our support team at support@tokersupply.com. Provide them with your order number (1330), explain the situation, and request an update on your order status or a resolution.
We apologize for any inconvenience this has caused, and we appreciate your patience as we work to address and resolve your concerns.
Best regards,
Toker Supply Customer Service
well worth
Got exactly what I feel I paid for. Definitely will return for all of my Toker needs!
March 17, 2023
Fast shipping great product thank you.
March 14, 2023
Good outfit.
These guys are prompt, that is, lightning fast. Their products seem to be of high quality and there is no need to worry about their integrity. Good outfit.
February 15, 2023
Even better than I expected
Price was great. Order arrived in a timely manner and the quality was even better than I expected!
February 21, 2023
Wrong size
Waited 2 weeks to get my rig and it’s not even the 18mm female end that I need! I need one bad enough that I am using an attachment to reduce my e nail to 14mm female, which is the side rig they sent me. Now I can’t get my e nail out of reducer, which is going to cause me to buy a reduce every time it’s dirty.
February 11, 2023
Unprompted review
Reply from Toker Supply ™
Hello,
I'm sorry to hear about the inconvenience and frustration you've experienced with the incorrect rig sent to you. We understand the importance of receiving the right product and want to resolve this issue for you.
To address this matter, please reach out to our support team at support@tokersupply.com. Provide them with your order details, explain the situation, and request assistance with either a replacement or a suitable solution.
We apologize for any inconvenience this has caused, and we appreciate your understanding as we work to make things right for you.
Best regards,
Toker Supply Customer Service
my experience was well
my experience was well. the shop is easy to navigate and i found exactly what i wanted when i bought my wigwag bowl. the shipping did take a bit longer than expected but in the end it was worth it
January 20, 2023
Tracking issues, inaccurate product photo and description
It had passed 48 hours since my bong had “shipped” so I reached out to customer service for tracking information and to confirm that my bong had shipped and received a very generic, robot-like response stating that I would receive tracking information in 24-48 hours. It did not answer my question or acknowledge it had been beyond 48 hours. Additionally, the bong I received appears NOTHING at all like the product photo. I am very confused. I have showed multiple friends are they agree it is nothing like the photos, insisting it’s a completely different bong entirely. The glass appears thick so I am satisfied in that regard, but I would not have ordered this piece knowing it’s true appearance.
January 25, 2023
Reply from Toker Supply ™
Hello,
I sincerely apologize for the confusion and inconvenience you've experienced with your order. I understand the importance of receiving the product as pictured and expected.
To address your concerns, please contact our support team at support@tokersupply.com. Provide them with your order details, explain the discrepancies between the product received and the product photo, and express your dissatisfaction. They will assist you with the necessary steps, whether it's a replacement or an alternative solution.
We appreciate your feedback, and we're committed to making things right for you. Thank you for bringing this to our attention, and we look forward to resolving the issue to your satisfaction.
Best regards,
Toker Supply Customer Service
Notified me when product was available…
Notified me when product was available and shipping was super quick. 💖🕷️
February 6, 2023
Store is able to meet necessary needs…
Store is able to meet necessary needs with class.
February 1, 2023
It was broken when delivered and I’ve…
It was broken when delivered and I’ve emailed a bunch of times and sent pictures over and nobody is getting back to me. Never mind sending me a new piece.
December 25, 2022
Reply from Toker Supply ™
Hello! Be sure you are emailing support@tokersupply.com all emails are replied to within 24 hours! If its been longer than that please follow up!
Going on 3 weeks now and my order has…
Going on 3 weeks now and my order has not been shipped. When emailed response is, we are preparing items for shipping.
December 19, 2022
Reply from Toker Supply ™
Hello! Be sure you are emailing support@tokersupply.com all emails are replied to within 24 hours! If its been longer than that please follow up!
My husband loves the piece I ordered…
My husband loves the piece I ordered him. It did take a while to ship, but it was almost Christmas.
December 21, 2022
Reply from Toker Supply ™
Glad to hear your husband loves it! Sorry for the delay Christmas is a crazy time of year!
At no fault of the company I received a…
At no fault of the company I received a defective item, why the 1 star because I have yet to be contacted about my new replacement or refund just that eventually I will receive a email with tracking number. We'll over 2 weeks now and still nothing!
December 20, 2022
Reply from Toker Supply ™
Hello! Be sure you are emailing support@tokersupply.com all emails are replied to within 24 hours! If its been longer than that please follow up!
Great product
December 9, 2022
Wanted the blue one...
I had my heart set on getting a blue one, but instead got a gold one. You need to inform your customers when a product is sold out instead of sending a alternate color. This would have saved you from getting a bad review.
November 28, 2022
Reply from Toker Supply ™
Hey! Sorry you didn't get the color you wanted we always try our best to accommodate. In this case this product does state on the page that it comes in varying colors as they are all hand made pieces and the colors will change from time to time.
I never received my order
I never received my order. And customer service was just rude about it! Better start treating customers better or u wont have a business and tried to contact as suggested after review now ofcourse they can't find my order.
December 1, 2022
Reply from Toker Supply ™
Hello! That is not what we like to hear! If you need any further help please reach back out and I will be sure to help you directly!
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