Never ever use this service
Never ever use this service. WORST CUSTOMER SERVICE EVER! I had one of the most horrible experience. I was asked to meet at a hotel location for my trip which I reached 15 minutes before my scheduled time. Since I had some time to spent, I was looking at the map of the location when I realized that there were 2 hotels with the same name. Now this was 5 minutes before the scheduled departure. The other hotel was just 5 minutes away from my current location so I could have easily made it. I tried calling the travel agency to confirm the location but with no success. I continued to stay at the location that was mentioned in the screenshot in the email they sent to me since I did not want to miss the bus but continued to try to reach them on the phone. Finally when the bus did not arrive at the scheduled time, I sent them an email. Since I did not see any bus I decided to walk to the other hotel to check if the bus was waiting for me at the other hotel. But there was no bus present over there either. I finally received an email from the travel agents after 20 minutes saying that the bus waited for me for 10 minutes and left since I was not present. Only if they had picked the phone or responded to my email, I could have easily made it. I was in the vicinity. Even after that incident, I tried reaching them over the phone, sent them multiple emails to check what are my options but never received 0 response back from them, zilch! At least they could have acknowledged my email as a courtesy but no they would not. I would say only use their service if good customer experience is not your priority because they are definitely not going to be available if you have booked your trip in a foreign land with limited understanding of the local language and need their help.
