The table arrived broken and no one has…
The table arrived broken and no one has answered my email so far about it!
Ok now they have made contact with me.

Reply from Tomasucci S.r.l.

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Written by the company
Tomasucci nasce nel 1961 come attività artigianale fondata dalla famiglia omonima. Dopo decenni di esperienza e passione, l’azienda evolve in una realtà industriale strutturata, fino a passare nel 1991 alla nuova generazione con la nascita di F.lli Tomasucci.
Oggi la nostra missione è portare design e personalità in ogni ambiente della casa, offrendo soluzioni d’arredo dal gusto ricercato, moderno e inconfondibile.
Ogni prodotto Tomasucci nasce da un universo fatto di materiali, colori e dettagli curati, pensati non solo per arredare, ma per emozionare e sorprendere. Che si tratti di una sedia, un tavolo o un complemento, il nostro design parla una lingua contemporanea capace di esprimere stile e raffinatezza con naturalezza.
Il cuore del nostro lavoro è la ricerca continua, la voglia di innovare, l’amore per il design che brilla con una luce propria in ogni creazione.
Scegliere Tomasucci significa portare a casa non solo un prodotto, ma un’idea di eleganza senza tempo.
Sul sito ufficiale Tomasucci trovi un’ampia selezione di arredamento contemporaneo pensato per dare carattere e personalità a ogni spazio della casa: dal living alla zona notte, dalla cucina agli ambienti esterni.
Esplora le nostre collezioni esclusive di tavoli, sedie, mobili da interno, illuminazione, mobili giardino, tessile per la casa, mobili bagno.
Ogni prodotto Tomasucci è progettato per coniugare design moderno, funzionalità e cura del dettaglio, offrendo uno stile riconoscibile e originale in ogni ambiente.
Inoltre, sul sito Tomasucci trovi una sezione dedicata ai prodotti in evidenza, con proposte selezionate per arredare con stile la zona giorno e la zona notte. Non perdere anche il nostro angolo delle occasioni, una raccolta esclusiva di articoli in offerta pensata per unire qualità, design e convenienza.
Se sei alla ricerca di arredamento di design online, Tomasucci ti offre collezioni curate nei minimi dettagli, con soluzioni d’arredo originali e raffinate, pensate per portare carattere, funzionalità ed eleganza in ogni ambiente della tua casa.
Hai bisogno di supporto nella scelta dell’arredo ideale per la tua casa?
Il team Tomasucci è a tua disposizione: contattaci per fissare un appuntamento telefonico e ricevere una consulenza personalizzata.
Visita il nostro sito e lasciati ispirare: inizia subito a creare gli spazi che hai sempre desiderato.
Written by the company
Spedizioni 24/48 ore
Via delle Esposizioni, 33, 61122, Pesaro, Italy

Replied to 96% of negative reviews
Typically replies within 2 weeks
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The table arrived broken and no one has answered my email so far about it!
Ok now they have made contact with me.

Reply from Tomasucci S.r.l.
Worked out great, delivery in time, everything in a very good shape. Thumps up!

Reply from Tomasucci S.r.l.
Items add a touch of elegance in my Space and magazine stand can hold my notes securely fir wood magazine stand and oak wood flower pot @tomasucci_official

Reply from Tomasucci S.r.l.
Very satisfied about my order. The table and chairs were securely packaged (for a small additional charge) and delivered quickly by a reliable transport service (Dachser).
Customer friendly communication and order follow-up.
I recommend!

Reply from Tomasucci S.r.l.
I unfortunately received a slightly dirty chair. Even though its unfortunate, mistakes like that can happen.
The Tomasucci team responded and refunded me the costs including shipping.
Important: always communicate via clienti@tomasucci, not info@...

Reply from Tomasucci S.r.l.
Quality so poor that I will just throw away the shoes cabinet Kate that I just bought. Looks like a cheap product from aliexpress that is worth less than 50€ and not 284€.

Reply from Tomasucci S.r.l.
We purchased Hics Wood table -white and already after one year the upper layer started to fall apart. After contacting their customer support they claimed the damage is because of the missuse of the product :).

Reply from Tomasucci S.r.l.
Worst packaging I've seen in my life. One of the boxes had a gap, parched with tape and you could see and grab the wood inside.
The table came with barely any protection, had serious damage due transport (although you cannot blame the transport with that packaging) and even bigger manufacturing problems.
Wood cracked and painted over, dents, missing chips on corners, the latches did not align and could not be closed. This company should now be allowed to operate.

Reply from Tomasucci S.r.l.
I bought a table which description states "Table in thin white marble". I received a cheap table with a wooden top with a cheap plastic marble imitation instead.
When I complain about the non-conformity, the client service is in complete denial, resort to cheap excuses and want to me to pay for the return fees estimated to 80 euros. Avoid those scammers at all costs.
Happy to provide more details to anyone willing to take them to court. I unfortunately don't have time for that.

Reply from Tomasucci S.r.l.
I purchased a dining table via Westwing.es. Supplier is Tomasucci. I was away when the table arrived. One month later. The table was assembled, and I noticed marks and MDF damages in the middle section. Very poor quality. Tomasucci blames on missuse! Then there is detachment of the MDF at the end of the table. Next excuse is "water may have failed causing the surface to detach"! How pathetic this is. A good quality MDF will never happen this even if this was the case. Unless the water was on it for days!!! There is no water marks on the detach wood area. Please don't purchase anything from them. Thank you for reading my experience.

Reply from Tomasucci S.r.l.
Et voilà la suite de ma réponse:
"Bonsoir,
Nous voulions des chaises neuves, pour le prix que nous avons payé.
Le remplacement gratuit est la moindre des choses, car qui achèterait des pieds cassés pour une chaise, ou des chaises cassées, se demande-t-on ?
Nous avons acheté 6 chaises, car elles étaient vendues par deux, dont les "deux premières" sont cassées et nous n'avons pas ouvert les autres colis.
Souhaitez-vous que nous filmions l'ouverture des deux autres colis (puisque vos chaises sont vendues et expédiées par 2) afin que nous puissions vérifier ensemble l'état de la commande ?
Merci d'avance pour votre réponse,
Cordialement,
TANASKOSKA Irena"
"Good evening,
We wanted new chairs, for the price we've paid.
Free replacement is the LEAST you could offer as who would actually buy BROKEN legs for a chair, or BROKEN chairs all together, we're wondering?
We've bought 6 chairs, as they were sold by two, out of which the "first two" WERE DELIVERED BROKEN and we haven't opened the other parcels.
Would you like us to film while opening the other two parcels (as your chairs are sold and shipped by 2) so that we can check together the state of the order?
Thank you in advance for your reply,
Best regards,
TANASKOSKA Irena"
What TOMASUCCI sent me this morning:
"Good morning,
if you wish, we can send you the new legs for the chair as a free replacement.
Thank you for your reply.
Best regards."
Bonjour,
Après deux semaines de livraison tardive, nous avons été livrés hier et comme vous pouvez le lire ci-dessous, c'était la pire expérience d'achat en ligne de ma vie.
Service après-vente ? Souhaitez-mo i bonne chance :-(((
"La commande a été livrée aujourd'hui.
Il n'y a pas eu de bon de livraison fourni par votre transporteur.
Nous avons ouvert la première boîte et à première vue tout semblait correct mais en ouvrant le reste, comme vous pouvez le voir sur les photos, deux chaises ont déjà été cassées. Nous n'avons pas ouvert le reste de la livraison et avons rappelé le livreur dans les 2 minutes qui suivent mais il a refusé de revenir.
Nous souhaitons renvoyer la commande complète et être remboursés totalement."
After two weeks of delay in delivery, we were delivered yesterday and as you can read below it was the worst online shopping experience of my life
After-sales service ? Wish me luck:-(((
Order has been delivered today.
There was no delivery note provided by your transporter.
We have opened the first box and at first look everything seemed OK but when opening the rest as you can see from the pictures two chairs have been already broken. We haven't opened the rest of the delivery and called back the delivery person in the next 2 minutes but he has refused to come back.
We wish to send back the complete order and be reimboursed totally.
Irena TANASKOSKA

Reply from Tomasucci S.r.l.
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