Tonesusedcars Reviews 5

Bought a car from tones, it’s now off the road due to faults it came with, I’ve been in touch with them and they’re ghosting me. Court is the only way to get justice for their treatment, I would recommend everyone to shop elsewhere.

I purchased a car from Richy at H Tones Oxford Garage, and it was handed over at the roadside on Spring Garden Road — not from a regulated business premises. The vehicle was faulty from the outset, and despite clear evidence, the business failed to take responsibility.

Shockingly, I have voice recordings of being instructed to lie to the warranty provider — a clear breach of trust and ethical conduct. I was then expected to drive the faulty vehicle over 2 hours back to Hartlepool for repairs, despite serious concerns over its roadworthiness.

When I sought a fair resolution, I was insulted with an offer to buy the car back for £6,675, claiming it was “market value.” This ignores my legal right to a full refund under the Consumer Rights Act 2015, which protects buyers from misrepresented or faulty goods.

I now hold two witness statements from previous buyers, each detailing serious issues with H Tones Oxford Garage — further evidence of a troubling pattern of misconduct and regulatory disregard.

To make matters worse, H Tones Oxford Garage has an active County Court Judgment (CCJ) with an unsatisfied record, publicly available via Companies House and credit registers — a serious red flag for any consumer.

I have now been without a car for over four months, due to the unacceptable practices at H Tones Oxford Garage.

I am pursuing formal action and sharing this review to inform others. Transparency, safety, and fairness should be non-negotiable when buying a car. If anyone reading this has had a similar experience and would like to connect or share information, please do reach out. Collective awareness is key to protecting consumer rights.i will update my review once a resolution is met

Phil was very proffessional and very helpfull.

This dealership made me go through the small claims court to get my cash deposit back and financial ombudsman office to get a sale cancelled for there faulty vehicle they sold me and left me with a vehicle in storage sorn off the road for nine months . Worst car buying experience in over thirty years and shocking way to treat customers

Great car dealer straight down the line and a real pleasure to deal with a world away from a very recent really bad experience we had with a big brand car dealer who will "move me closer".

Really good selection of what appeared to be quality vehicles if you are nearby and looking for a new vehicle get in touch with the friendly helpful people you won't be disappointed by the service.