Tony's Chocolonely UK Reviews 

285
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the brand for its ethical approach, appreciating the absence of palm oil and the use of real ingredients. Many people enjoy the unique flavors and chunky texture of the chocolate bars, making them a great treat or gift. Some reviewers were not happy with the unusual shape of the bars, noting that the irregular pattern makes them difficult to break and share. A few shoppers also mentioned that the chocolate can taste a bit stale, bitter, or unusual compared to standard options. Additionally, several consumers felt that the product is quite expensive for the amount you get.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing absolute delight while others report... See more

Quality

Customers had ambiguous experiences with quality, expressing a wide divide in their feedback. On one hand,... See more

Price

People report ambiguous experiences with price, reflecting a distinct split among consumers. While many... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of differing... See more

Ethics

Clients share positive opinions on ethics, highlighting appreciation for fair wages and anti-slavery... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Their dark chocolate has patches of powdered milk, not mixed well. Tastes awful. For what if costs i was expecting sth better. I remember their pretzel chocolate 2years ago was much better. Maybe they... See more

Company replied

Rated 2 out of 5 stars

Toney's Chocoloney Milk Chocolate. Let's get the ethical nonsense out of the way. Ethics refers to an individual's moral choices. No product can be 'ethical' or 'unethical'. I buy organic f... See more

Rated 2 out of 5 stars

Tony's Chocolonely Milk Chocolate 180g. I don't eat a lot of milk chocolate, but fancied something better than Cadburys or Galaxy so thought I would give this a try - now I wish I hadn't bothered. I d... See more

Company replied

Rated 4 out of 5 stars

At the end of the day its just a chocolate bar. People keep comparing it to Galaxy and cadbury when they both contain much more sugar and fake ingredients to make it taste amazing when it’s actually b... See more

Company replied


Company details

  1. Confectionery
  2. FMCG Manufacturer

Written by the company

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Contact info

2.9

Average

TrustScore 3 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(285)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

I am VERY disappointed with my empty advent calendar window

I am VERY disappointed that this morning I haven't received a chocolate in my Advent calendar this morning. I have started purchasing Tonys chocolate m when you pay £13 for a chocolate advent calendar you expect at least one chocolate in a window. Especially the day before you suggest to share the extra chocolate... So I will not be purchasing Tonys advent calendar next year. And because of how much I was disappointed this morning may not purchase Tonys chocolate anymore...

December 12, 2023
Unprompted review
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Rated 1 out of 5 stars

Overpriced chocolate

Overpriced chocolate that tastes like a very cheap chocolate found in Poundland.
The difference shapes aren't really needed, if they want to make a point about the difference sizes then I suggest doing so in different sized squares so it easier to eat.
I would never buy this again

December 3, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointed

Thought I'd buy a bar to see what justifies the price.

Yuk!

My wife and I both said the same thing. It tastes like the chocolate that cheap Christmas Tree decorations are made from.
Threw it in the bin

December 3, 2023
Unprompted review
Rated 1 out of 5 stars

Inadequate communication

I emailed you multiple times requesting that you to delete my data. You said I do not have an account with you. I explained I keep receiving marketing emails from you regularly. It's been several weeks and I've followed up twice with no response. Absolutely ridiculous

November 30, 2023
Unprompted review
Rated 1 out of 5 stars

Placed an order back in August 2023…

Placed an order back in August 2023 emailed them asking for update on order did not respond before I asked for refund through PayPal which was done in September 2023 the order arrived shortly after I received the refund I then received the email from Tony’s saying your order has been delivered by which time I had reversed the PayPal payment and closed the case now today I have been sent a reminder for payment but the amount they’re asking for is double the original order of £21.60p so I have emailed asking what’s going on and how the amount has double they expect payment by 29th November and that they have had the money back check with PayPal I sent them the proof of original order refund from PayPal and then the payment made back to PayPal. I will never use this company or buy the bars else where the chocolate was not very nice oily and no flavour so Tony’s sort it out because I’m not making payment check your emails before 2024 I look forward to your response

November 22, 2023
Unprompted review
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Rated 5 out of 5 stars

Delicious and ethical

I am baffled by the poor reviews of Tony’s. I love their chocolate. It tastes delicious, there are lots of great flavours, AND it is ethical. What more could I want

November 8, 2023
Unprompted review
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Rated 3 out of 5 stars

Ben & Jerry’s dark chocolate brownie:

Ben & Jerry’s dark chocolate brownie:
- Better than a dairymilk coz has texture
- Can eat dark chocolate and don’t usually like dark chocolate
- Reminds me more of a cookie than a brownie
- Would have been nicer with milk chocolate
- Brownie prices would have been nicer if they were bigger and softer
- Good idea but bad execution

Flavour combination: 3/10
Look: 8/10
Taste: 6/10
Texture: 4.5/10

Would we re-buy? No

Overall = 21.5/40

September 29, 2023
Unprompted review
Rated 1 out of 5 stars

Love the chocolate so ordered some…

Love the chocolate so ordered some online, still hasn’t arrived 2 weeks later. They do not make it clear on their site how long you might expect to wait for shipping, and they make it very hard to contact them. Asked me to verify I was not a robot before I could submit my question but was no facility to do that

September 26, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

I really love the chocolate so with that in mind ordered a gift set and a card to be sent to a friend after an operation and still not received.Emailed to chase and no reply!terrible customer service and a shame all round

September 11, 2023
Unprompted review
Rated 4 out of 5 stars

All opinions matter

I may be in the minority here. I very much liked this chocolate. Its smooth and certainly not overly sweet as others suggest - with the exception of the white bars, which are super sweet.
It is an expensive chocolate, but it is up there with the luxury tastes. Its great for a little treat to yourself

August 25, 2023
Unprompted review
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Rated 1 out of 5 stars

Very disappointed chocoholic…

I’m a chocoholic and have seen these loads. Decided to buy the box of mini’s to try different flavours, which cost £6. Really not worth the price at all. It is similar density to yorkie, which is way cheaper. The flavours are over powering and the chocolate might be chunky but it’s not a good quality. Definitely won’t buy again. Save your money and stick with dairy milk or galaxy of if you want something a bit more special Lindt while not cheap is much better quality.

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

It is the best in uk

It is the best in uk, I truly think the people giving bad reviews know nothing of taste, freshness and flavour. You have to be a sour person to give it a bad review . Don't believe the bad reviews

July 22, 2023
Unprompted review
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Rated 2 out of 5 stars

Surprisingly low-quality

So I have seen this chocolate everywhere in the UK over the past few years and I decided to give it a try (I usually buy Montezuma or Willie’s).

It’s…. not great.

I tried the “dark” almond and sea salt. Which is a very over-sugary milk chocolate. I guess it’s probably a step up from Cadbury’s which is maybe what they were going for.

July 21, 2023
Unprompted review
Rated 4 out of 5 stars

Amazing chocolate

Amazing chocolate, honestly cannot believe the reviews. I had the orange wrapper which tasted like salted caramel. Was fun to eat and I love that there is an ethical side to the brand. But I bought a bar for about £4 in Tesco and I may have been robbed because I have now seen it online for £3 - maybe a different size. In any case I cannot agree with the negative reviews. I do not eat chocolate often but when I do I will be buying chocolonely!

July 7, 2023
Unprompted review

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