Tooled-Up.com Reviews 

11,411
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the ease of ordering and the competitive pricing of products, often finding genuine parts and a wide selection. Many consumers highlight the fast and efficient delivery service, with items often arriving quickly and well-packaged, accompanied by excellent communication and updates throughout the process. The overall service is frequently described as excellent, with many appreciating the reliability and helpfulness of the company. However, some customers also noted issues with delivery, including couriers leaving parcels exposed or problems with shipments not being received. A few other people also felt that items shown as in stock were actually back-ordered, leading to significant delays and poor communication.

What people talk about most

Product

People report positive experiences with products, often receiving exactly what they wanted, such as a hedge... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often easy and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the excellent and... See more

Price

Customers had positive experiences with price, consistently finding competitive and fair pricing for various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had bought a Black & Decker battery jigsaw from Homebase in their closing down sale. Battery didn't work & turned out to be from 2021. Tooled-up advertised the exact new genuine replacement at a s... See more

Rated 5 out of 5 stars

I needed a ¼" router collet for my Bosch AdvancedTrim Router. I'd already trawled th usual suspects and not found what I was looking for so looked here (by chance), found a genuine part easily, placed... See more

Rated 5 out of 5 stars

Ordered a Long Reach Hedge Trimmer on 20/07/2025 not realising Stock may not be available for perhaps 9 days (that was my fault). However item was despatched on 25/07/2025 and arrived by courier on 28... See more

Rated 5 out of 5 stars

Purchased an Einhell cordless chainsaw. Very pleased with the item which arrived two days after ordering which was great as I’m in the Scottish Highlands and items can take a while to be delivered.... See more


Company details

  1. Tool Store
  2. Safety and Work Wear Store

Information provided by various external sources

Tooled-Up are the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear. Browse here for further product information and availability, or to buy now.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(11,411)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order, arrived on time and well packaged. Customer service were good when I contacted them with a query by email.

July 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Also known as my tool shed

The stress I had trying to get return postage on a cosmetic issue.their view was the leather holster had 3horrible markings on the face (not like the perfect one advertised) but was still useable. I’ve heard it all now.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Best price

I just needed a replacement strimmer since I had batteries and charger. Tooled-up seemed to be the only place offering this. Good price.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Tooled up are a really excellent…

Tooled up are a really excellent company. Superb communication from placing an order to delivery. I hadn’t used them before and purchased an Einhell professional strimmer.
It arrived very quickly, was well packaged and the product is great.
I will use them again without hesitation. It’s great to find a company that understands customer service. Thank you to your team.
David

July 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Tried to buy a new lawnmower half a dozen times...

Tried to buy a new lawnmower half a dozen times, got no further than create an account, which I did and each time went to a 403 page - forbidden error page, tried both firefox and edge, turned off all adblock and priovacy badger as well, hopeless.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great prices and service

Really good price on tools I was looking for - some extra gardening gloves and safety glasses were also thrown in which was an added bonus. I ordered 3 items, 1 of which was available but not immediately in stock. So phoned up and lady was more than happy to get the first 2 sent out first. Very prompt dispatch and delivery time. Similarly, as soon as 3rd item was in stock this was sent out immediately. Very happy with my purchases and would not hesitate to use again!

June 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service & alert staff

The company was very helpful with customer service after I had a mix up with delivery address. They even spotted that I had made the same mistake again on the next order and changed it themselves which we were very grateful for.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fast Delivery

First time I have used Tooled-Up and was not disappointed. The sprinkler was well priced compared to other sellers and it was delivered a couple of days later. The sprinkler is doing a great job, so good news all round.

June 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Delivery & Customer Service

Ordered an item online, Bosch 36v garden strimmer with battery bundle including charger and safety equipment. No issues with delivery. Contacted customer services due to delivery of one item and they gave an excellent service. Would strongly recommend anyone to use Tooled Up.

June 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Einhell Brushcutter (professional)

Friendly very helpful staff . Super efficient delivery. I have used the Einhell brush cutter for the first time today> I am very impressed, there is minimal vibration and is very powerful. Even more impressed with the battery 'life'- over an hour brillant!! Thanks Tooled Up I would recommend you to friends, neighbours and family.

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

terrible after sales service

Bought Bosch mower from then. Quick delivery but obviously a dud and failed in a few months. Tooled Up don't offer replacement and you are in the useless hands of Bosch who take weeks to repair. Failed a second time and Tooled Up said tough, you're in the hands of Bosch again. Over 2 weeks without my mower and still waiting.

June 9, 2025
Unprompted review

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