Toolnationschweiz Reviews 

12
•
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

1.9

Poor

TrustScore 2 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(12)

9 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible

Horrible. Price seems low, then you add:
Bought a saw for about 200 chf.
42 chf delivey with DPD
Then another 34 for handling import tax. (16 ish tax, 10 admin fee and another 8 for something else).

Ended up paying 10% more than it was on Galaxus, waiting 2 weeks for delivery.

October 30, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Surpise import taxes - website not clear and customer service does not care

Their website appears to be Swiss (toolnation.ch) and I thought that the products I ordered would coming from Switzerland. I was surprised by a 10% import tax which I did not expect. I called customer service and they were very rude and not understanding. In the fine print, they told me, when you place the order, there is hidden the information that a tax could be due. It was not clear that a tax would be due on the product I wanted to ordered. And it does not say it next to the product when you are selecting it, only at the order confirmation.
I was rudely told by the helpline in NL that "thousands of other customers have no problem figuring this out". I suggested that they might have many unhappy customers who simply have not called and that they might want to improve their website. I was told basically "so what". Very unhappy. Never order from them.

March 5, 2026
Unprompted review
Rated 1 out of 5 stars

NOT SWISS BASED --> custom fees

NOT SWISS BASED
Although it seems that they are (.ch, language, etc.), they ship from the Netherlands which pretty much ensures the payment of a custom clearance fee. Pretty misleading you sneaky dutch birds.

December 17, 2025
Unprompted review
Show reviews in all languages. (12 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look