ToolOrbit Reviews 123

Great customer service and support.
I had an issue with an order I placed and texted my issue to the customer service number posted on the web site. This was my first order from this company and I had concerns that I might have made a mistake in ordering from them. But was happy to see a kind and professional response the next working day.

Gabige company,I order from you.damage box,no refund,claim usps,also usps need any main box inspection with this damage, I never hear anything my life with this damage. I order other from you too,you need that I spent more money for this item,no

A great little bevel square and shipped right on time.

Great price, super quick shipping and was exactly what I needed.

Easy to navigate site, product as stated and in stock. Quick order confirmation and shipping.

I received my order quick. I really liked the communication about my order. No problems, no hassle.

Paid for Fedex 2day delivery. Two days after delivery date I emailed company asking where product is. I didn't received it. Then and only then did I receive an email stating the manufacturer discontinued the item and they will refund my purchase. They should have notified me before or on the 2 day delivery date that the item is discontinued. Instead they waited until I asked.

Still don’t have the tool, had to contact them to try and find out an estimated delivery date. Said it was in stock but turns out it wasn’t and is back ordered, tried to cancel order because I wanted the tool for a project but never heard back. Hopefully the tool shows up

Quick response and notification of delivery process

Ordered and paid for a small item 2 weeks ago, still no signs of shipping no communication!!
Still waiting

Solid, well made tool, quick and affordable delivery

First order to over a month to receive. This one has taken over a week just 2 ship. It's 2 small packages of bits.

Product arrived in a reasonable time in good shape. I was surprised at how high the shipping costs were, but part of that was my fault as I didn't want to have to fill out all the information again to shop around.

Easy to use website made my task easier. Communication was good, too.

You took my order and payment, yet the item was discontinued. I was never notified by your company about the order. Almost a month later, I called to find out I was never going to the item. No item, no notification from you. This was the worst customer service ever given to me by any company in my 64 years of life. This was the first time and last I will use your company. Your CSR asked me if I wanted to order the replacement model. Needless to say I told him I will NEVER order ANYTHING from you and I will tell everybody I can to stay away from doing business with you. This WAS a Christmas gift. No happy holidays for my family. I hope you have a better business plan than what I was offered. You aren’t going to be in business treating people like I was treated. Lastly, you send an email, asking to rate you before the order even ships. What a joke, just like your company and service!! Enough said.