Ordered two items received the first item in a reasonable amount of time. Second item was never sent, contacted them several times via email with zero response. I would shop elsewhere
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See what reviewers are saying
Great customer service and support. I had an issue with an order I placed and texted my issue to the customer service number posted on the web site. This was my first order from this company and I ha... See more
Company replied
This was the only place that I could find all of the items I was looking for. Almost nobody sells the 50 packs - and I'm trying to be more economical than buying smaller 5-10 packs. They are great,... See more
Company replied
I ordered a part, and paid for 2 Day shipping, the website indicated the part was in-stock and would arrive within 3 days. However, 10 days later I'm still waiting on said part, and was advised this w... See more
Company details
Written by the company
ToolOrbit is a comprehensive and reliable online retailer for power tools, woodworking equipment, hardware, home improvement products, measuring tools, personal safety gear, and equipment other related products. Our partnerships with major brands such as JET, Delta, Skil, Bosch, Dremel, Makita, and Hitachi put us in a strong position to offer customers a diverse selection of high-quality products at competitive prices. ToolOrbit is a one-stop shop, making it convenient for customers to find all the tools and accessories they need in one place. ToolOrbit is an excellent option for anyone looking to purchase power tools, woodworking equipment, and other hardware products online. Today we have spread our wings to two warehouses and more than 50+ highly professional and well-trained employees. We now hold millions of dollars worth of inventory and distribute a wide range of branded power tools and shop machinery with exclusive sale and rebate offers along with lots of seasonal promotions.
Contact info
2117 Industrial CT, 92081, Vista, United States
- 888 722 8299
- sales@toolorbit.com
- www.toolorbit.com
3.0
Average
123 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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my product never arrived
October 2, 2023
Reply from ToolOrbit
Ubaldo, we're sorry to disappoint you. Kindly be informed that we're actively working on your order's fulfillment.
Please acknowledge and reply back to us at sales@toolorbit.com if you have further queries or suggestions.
Regards,
Edward Marshal
ToolOrbit Customer Care
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10 days since order placed. Product in stock not shipped yet.
I placed an order with standard shipping of 7-10 days.
It's been 10 days and there is even no shipping confirmation.
Very disappointing.
October 3, 2023
Reply from ToolOrbit
Jakub, I'm sorry for your sub-par experience with this purchase from our store, Please be informed that we're already working on your case. kindly acknowledge and reply back to our email at sales@toolorbit.com that we've just sent to your mentioned contact information for a follow-up on your order.
Thanks and Regards,
Edward Marshal
ToolOrbit Customer Care
Still have not received product…
Still have not received product ordered. Will give it another couple days and then ask credit card company for a refund.
September 30, 2023
Reply from ToolOrbit
Scott, I appreciate your understanding whilst our phone call conversation in which you were informed about the order status. Hopefully, we are on the same page now.
Meanwhile, if you still have further queries or concerns, please feel free to reach us at sales@toolorbit.com, and we will be more than happy to assist you.
Regards,
Edward Marshal
ToolOrbit Customer Care
I ordered a router bit and it was back…
I ordered a router bit and it was back ordered. But I had to call several times to find that out. I looked at my order in line and it never said it was back ordered or when it would ship. It took 4 phone calls to find that out.
October 2, 2023
Reply from ToolOrbit
James, I apologize for the oversight in your calls on the first working day of that week in particular.
However, as per our system, we notified you regarding the back-order status via automated email on the same day you purchased. We took effective measures and ensured that it was canceled within 48 hours.
You may reply to our email sales@toolorbit.com if you'd like to be notified of your article's replenishment.
Regards,
Edward
ToolOrbit customer care
It's been 8 days since I placed my…
It's been 8 days since I placed my order. Still waiting for the email telling me it has been shipped. Doesn't qualify as much of an experience.
September 29, 2023
Reply from ToolOrbit
Albert, per the order details in our system your order was shipped out the next day from our facility and delivered successfully to you on Friday, October 5th, 2023. Please look at your mail room.
It'll be a really kind gesture if you take out some of your valuable time to re-evaluate your honest opinion regarding our service.
Best Regards,
Edward
ToolOrbit Customer Care
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I don't have a whole lot to say
I don't have a whole lot to say, but I am extremely satisfied and I thank you.
September 13, 2023
Great pricing and quick delivery!
Great pricing, quick delivery, and awesome customer service.
September 27, 2023
Reply from ToolOrbit
Hello David,
We greatly appreciate your review and hope to continue to provide the best prices for our customers.
Regards,
Jenny
ToolOrbit Customer Care
Non-communicative
Never received shipping confirmation on my order. Called them after 4 days to find out where my order was and could get nobody on the phone. Left two voice messages and never heard back.
September 26, 2023
Reply from ToolOrbit
Hello Randy,
We sincerely apologize for not responding your calls.
In these kind of circumstances, we encourage you to utilize our dedicated email support at sales@toolorbit.com Our team actively monitors this channel and will swiftly address any questions or concerns you may have.
Furthermore, it is to inform you that sometimes shipping confirmation email drops in your junk/spam folder. I request you to please always keep an eye on your spam folder.
Thank you for your patience and understanding.
Best regards,
Jenny
ToolOrbit Customer Care
I ordered a socket case but when I…
I ordered a socket case but when I purchased it I was told it would take two weeks to become available. Instead of 7 to 10 shipping just add 2 weeks on top
September 22, 2023
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A Great Place to Shop
I don't understand why ToolOrbit doesn't have the highest ratings. I got super-fast shipping and the best deal on the internet. Thanks so much, I will be back for more tools soon!
September 19, 2023
Reply from ToolOrbit
Dear Customer,
We are thrilled to hear that you had a positive experience with our services, and we are committed to providing you with the same level of excellence in the future. Thank you for choosing us, and we look forward to continuing to serve you to the best of our ability.
Kind Regards,
Jenny
ToolOrbit Customer Care
Listed item not in stock or available
You listed something on your site that you did not have and was discontinued.
September 19, 2023
Reply from ToolOrbit
Dear Valued Customer,
We deeply regret the delay you experienced with your order and any inconvenience it may have caused.
Upon further investigation, we found that the item you ordered was unfortunately discontinued by the manufacturer. We did not receive any prior correspondence regarding the discontinuation of the item from the manufacturer, which led to the delay in addressing the situation.
As soon as we were made aware of the item's discontinuation, we promptly processed a refund for your order. Your satisfaction is of utmost importance to us.
If you have any further questions or concerns, please feel free to reach out to us via email at sales@toolorbit.com. We appreciate your understanding.
Best regards,
Jenny
ToolOrbit Customer Care
Want answers When you call to find something you…
When you call to find something you can’t get anyone and they want call back they get the money quickly but that seems to be all they do quickly
September 14, 2023
Reply from ToolOrbit
Dear Customer,
We sincerely apologize for not responding to your calls.
Our team was addressing a substantial increase in customer inquiries, which unfortunately led to the missed call.
We encourage you to utilize our dedicated email support at sales@toolorbit.com. Our team actively monitors this channel and will swiftly address any questions or concerns you may have.
Thank you for your patience and understanding.
Best regards,
Jenny
ToolOrbit Customer Care
Plunge Saw and Track
I ordered a plunge track saw, 55" track and 118" track. The track saw and 55" track arrived on time and as expected. The 118" track had to be shipped freight as it was nearly 10 ft long. It arrived a few days later, but still within the expected delivery window. Upon delivery, I saw the end of the crate had been broken during delivery and the track was bent rendering it useless. I called ToolOrbit's support number and opened a case with them. They promptly sent a replacement that arrived well before I had expected it. The replacement track was in pristine condition this time. After the replacement, all tools/accessories were in pristine condition. Even though the damage was caused by the shipping service, ToolOrbit definitely took care of my order and promptly made everything right for me. I'll definitely be using them again in the future.
August 25, 2023
Reply from ToolOrbit
Dear Customer,
We are thrilled to hear that you had a positive experience with our services, and we are committed to providing you with the same level of excellence in the future. Thank you for choosing us, and we look forward to continuing to serve you to the best of our ability.
Kind Regards,
Jenny
ToolOrbit Customer Care
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Great price and fast shipment!
September 15, 2023
Reply from ToolOrbit
Dear Customer,
We are glad to be of service to you. We hope to improve your experience further when you shop with us again.
Kind Regards,
Jenny
ToolOrbit Customer Care
The price was much better than all the…
The price was much better than all the others. Easy ordering process and received it in very timely fashion. The shipping was also free. I saved 70% over the other sellers.
September 15, 2023
Reply from ToolOrbit
Dear Customer,
Thank you so much for choosing us.
We aim to offer the most competitive prices to ensure our customers receive the best value for their purchases.
Kind Regards,
Jenny
ToolOrbit Customer Care
They had the item I was looking for and…
They had the item I was looking for and got it to me quickly!
September 1, 2023
Reply from ToolOrbit
Dear Customer,
Thank you so much for choosing us. We truly appreciate your valuable feedback and we look forward to serve you well in the future as well.
Kind Regards,
Jenny
ToolpartsPro Customer Care
Reply from ToolOrbit
Dear Customer,
Please accept our apologies for any inconvenience. The item you ordered was a non-inventory item that was placed on a special order with the manufacturer. Unfortunately, it was backordered by the manufacturer without any notice.
Kindly check your inbox and reply to our email so we can resolve it for you.
Warm Regards,
Hazel
ToolOrbit Customer Care
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Quick Delivery
Over all, I liked the service and the super speed in which I received my order. I would have given a 5 star review if I didn't have to call your customer service center because I didn't get an email confirmation of my order. Customer service had to re-send it to me. Also, the box for my order was very banged up with tape covering alot of it. The item was not damaged but FedEx certainly abused my package during shipping.
September 4, 2023
I have not received what I ordered.
September 1, 2023
Reply from ToolOrbit
Dear Customer,
We sincerely apologize for any delays. We maintain an inventory of thousands of products but unfortunately, the item you ordered was a special one and had to be ordered from the manufacturer.
We are glad to inform you that it will be delivered to you within a few days.
Please check your inbox for our email.
Striving to be better every day!
Warm Regards,
Hazel
ToolOrbit Customer Care
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