Bathroom Renovations done Wrong
We had 2 bathroom renovations done and the first day went great, then everything went downhill.
Communication: awful. Some days they would come at 8, next time they might come at 11, or there were 2 days they didn’t show up at all and never notified us.
Problem solving: zero. They completely installed the tub and shower surround and didn’t mention that it was not level and needed tile under the tub. If they had told us, we had more than enough tile left over from the previous owners. They only brought it up when our vanity didn’t fit the original vanity’s footprint and needed tile under it. We gave them the tile and paid for the additional service of having it installed because it wasn’t planned. We even paid for them to do the same in the identical bathroom next to it.
Finishing: clueless. This is frustrating part. They seemed to have no idea how to finish a space. They didn’t finish the wall behind the old vanity before installing the new one, instead they painted around the new one, it looks unfinished. They didn’t use silicone caulk around the tub and now it’s dissolving. The walls look lumpy where they added drywall and they didn’t match the texture. Each day I would bring things to their attention as needed and they assured me it would be done.
Nickel and Dime: everything. The GFCI needed moved, they charged to patch the area. The light fixture was changed, they wanted to charge to texture and paint the area. A new exhaust was installed, they wanted to charge extra to patch and repair.
On the final walkthrough they argued with my husband over the things they missed and refused to fix them because they were “done”. They only fixed one issue their plumber messed up but we had to order the part.
Also know they don’t include cleanup. They didn’t clean the bathrooms and they didn’t haul off the old stuff. But they were happy to leave all their lunch and food garbage with the remodel garbage for us to haul off.