Our Ski holiday to Andorra was flawless.From the Dublin airport check in rep Janet to meeting Rich in Andorra absolutely everything went as expected.This is our second year using Topflight and we look... See more
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The local guide Sylvia was exceptional. She was very knowledgeable about the areas that we visited and was able to impart it in a light and interesting way. She set the pace to suit the group and neve... See more
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Fantastic week of skiing, from the moment we got to the airport for departure we where met by a top-flight rep. All our needs where met, support all throughout the week, Hotel location rentals, le... See more
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Super holiday even though the snow closed the slopes for a day. Accommodation excellent. Resort lovely. Slopes great and suited varied ability. Louise our rep was superb and kept us updated all week a... See more
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Company details
Information provided by various external sources
We at Topflight are proud to be a fully Irish-owned company and a market leader in providing quality holidays both to summer destinations as well as having an award-winning ski programme. A fully licensed & bonded company and trusted by holidaymakers for over 40 years, you can book with confidence with Topflight.
Contact info
Ireland
- www.topflight.ie
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Shocking Mismanagement after a diversion
Shocking mismanagement of information and action from a diverted flight whereby customers were continually misled in Munich airport after a diversion from Salzburg. This resulted in a really disruptive and negative beginning to our holiday.
January 5, 2026
Reply from Topflight
Thank you Gary for your feedback and for sharing your experience regarding the diversion from Salzburg. I am very sorry for the disruption and the negative start to your holiday and I fully understand how frustrating this must have been.
The diversion was necessary for safety reasons and occurred at short notice, beyond our control. With many passengers affected and limited ground resources on what was an extremely busy night, it was unfortunately not possible to provide immediate support to everyone.
We recognise that communication fell short and that passengers were misinformed during the process. We sincerely apologise for the additional stress and confusion this caused.
We are carrying out a detailed internal review and will follow up with a full response. Thank you again for your patience and for bringing this matter to our attention.
Kind regards,
Amy
Excellent travel company
Excellent travel company offering great destinations. Staff are well informed, friendly and most helpful. We have been using Topflight for many years now and will continue to do so.
December 27, 2025
Reply from Topflight
Thank you Peter for such kind feedback.
We really appreciate this and your custom and look forward to getting you back on holidays again soon.
Kind regards,
Amy.
Top flight tours
Efficient and friendly people to deal with. No need to wait for email or the BOT to answer any questions one might have .
December 29, 2025
Reply from Topflight
Thank you Mary!
We are very happy to hear you were delighted with the service.
We look forward to welcoming you back in the near future.
Kind regards,
Amy.
Easiest holiday
Our ski holiday was so easy, 4 kids and lots to organise but Topflight made it simple and so well organised.
January 4, 2026
Reply from Topflight
This is fantastic to hear Michael!
We really do hope to see you all again in the near future!
Kind regards,
Amy.
Great holiday
Great holiday, everything ran smooth, highly recommend a ski trip by Top-flight
January 4, 2026
Reply from Topflight
Thank you Martin for such kind feedback!
We do hope to welcome you back in the near future.
Kind regards,
Amy.
We missed our flight home
We missed our flight home. There was a small forecasted snow fall and it was one of the busiest travel weekends, but this is why one uses a travel company. They should know this and plan accordingly. They did get us home later the same day on a different flight from a different airport, which was good. But they promised us vip lounge access which never materialised and I ended up having to pay a overstay penalty in the airport carpark.
January 4, 2026
Reply from Topflight
Thank you Timothy for your feedback and for sharing your experience regarding your return journey. I am very sorry for the disruption you experienced and for the inconvenience caused during what should have been a straightforward travel day.
The disruption was unavoidable and occurred at short notice, beyond our control. We are glad to hear that you were eventually able to travel home later the same day on an alternative flight.
We sincerely apologise that the VIP lounge access you were promised was not available and for the additional carpark charges you incurred. We recognise these issues added unnecessary frustration and will include them in our internal review to help prevent similar situations in the future.
We are carrying out a detailed internal review and will follow up with a full response once complete.
Thank you again for bringing this matter to our attention. We appreciate your patience and sincerely apologise for the disruption caused.
Kind regards,
Amy
Cancelled flights with topflight
Our holiday was fantastic until our journey home. Our flight was cancelled Salzburg to Cork 27/12/25. We were due to fly at 19.45 pm. We got a message from topflight at 20.30 to say our flight had been cancelled. We were called at 22.00 to collect our baggage. At 23.00 we were put on a bus to Munich. We were dropped at Munich Airport at 1.35am, given the name of a hotel and told to find our ow way there. There were no taxis available. We waited 30 minutes in the freezing cold with 3 children and had to split our family ,leaving one child to travel with another family, in order to reach the hotel. When we got to the hotel (at 210km an hour ) traumatised. The receptionist did not seem to have our details. We were given 2 rooms and 4 beds for 5 people. Topflight did not manage this properly and left us in the dark with what was happening. They have taken no responsibility, blamed Aerlingus for the cancelled flight, even though we booked only with Topflight as a package holiday. We would not book with TopFlight again as we felt the service we paid for with a tour operator was not fulfilled.
December 27, 2025
Unprompted review
Reply from Topflight
Thank you for your feedback and for sharing your family’s experience on 27 December. I am very sorry for the distress caused to you and your children during this disruption.
The diversion to Munich was necessary for safety due to dense fog and occurred at the last minute, beyond our control. With many passengers affected on the busiest night of the year and drivers out of hours, it was unfortunately not possible to move everyone immediately.
We recognise we should have communicated more clearly at the time and we sincerely apologise for the additional frustration this caused. We are conducting a detailed internal review and will follow up with a full response.
Thank you again for your patience and for bringing this matter to our attention and once again, we offer our sincere apologies.
Kind regards,
Amy.
The care and attention of the resort…
The care and attention of the resort staff was outstanding
December 29, 2025
Reply from Topflight
Thank you Ian for your kind feedback!
We look forward to welcoming you back in the near future.
Kind regards,
Amy.
There was complete chaos due to a…
There was complete chaos due to a flight disruption. It was quite clear there was no contingency plan in place which one would expect when flying to ski resorts in winter months. Passengers with young children, elderly and ski injuries were left at the airport gate for hours with no communication, no food, no reps to assist. Passengers were eventually bused to Munich from Salzburg under the pretence that there would be an early morning flight to collect them. The bus arrived at Munich airport at 1am and passengers were then informed they were to go to hotels and to arrange Ubers. One hotel was 40km away. Passengers arrived at hotels between 1:30 and 2:30 am when they then received a text that the flight was arranged for 18:10 the following day. Flight disruptions are understandable, however the way it was handled was a complete disaster with a total disregard for peoples wellbeing.
December 28, 2025
Reply from Topflight
Thank you for your feedback and for sharing your experience during the recent flight disruption. I am very sorry for the distress and inconvenience caused.
The disruption was unavoidable and occurred at short notice, beyond our control. With many passengers affected, limited ground support and drivers out of hours on an extremely busy night, it was unfortunately not possible to manage the situation as smoothly as we would have liked.
We fully recognise that communication fell short and that arrangements on the ground did not meet the standard expected. We sincerely apologise for the confusion and distress this caused.
We are carrying out a detailed internal review and will follow up with a full response once complete.
Thank you again for your patience and for bringing this matter to our attention. Please accept our sincere apologies for the difficulties you experienced.
Kind regards,
Amy.
Family Christmas Ski Holiday
Booking was easy. Value for money was amazing. The holiday with experts to advise on ski tips and the mountain area.
Transfers are smooth and take the stress out of getting to and from the airport.
Accommodation options are perfect and have everything needed for rest and recovery after a day on the slopes.
December 28, 2025
Reply from Topflight
Thank you Eimear for such kind feedback!
We are thrilled to hear you had such a fantastic holiday from start to finish.
We look forward to welcoming you back in the near future!
Kind regards,
Amy.
Reply from Topflight
Thank you Brian, this is great to hear!
Many thanks.
Amy.
Reply from Topflight
Thank you Philip, we appreciate your kind feedback!
Many thanks,
Amy.
Excellent service
Very quick to answer online query and excellent customer service from Nodlaig.
November 20, 2025
Reply from Topflight
Thank you Richard for such lovely feedback and kind words about Nodlaig. We appreciate you taking the time to send this to us and we do hope you have a wonderful holiday with us, when it comes around.
Many thanks,
Amy.
Reply from Topflight
This is fantastic to hear Trish!
Thank you for taking the time to send us your kind comments.
Have a lovely day!
Amy.
Sandra made the whole process very easy…
Sandra made the whole process very easy and any questions or concerns I had she was able to answer and guide me to exactly what I needed
November 6, 2025
Reply from Topflight
This is fantastic to hear Marie!
Thank you for your kind comments towards Sandra - she will be thrilled to hear you had a great booking experience with her.
Many thanks and have a lovely day.
Amy.
French and Italian Rivieras 16-23…
French and Italian Rivieras 16-23 October 2025.
Diana Marino in Liguria is a lovely quiet town situated on a long promenade connecting it to little towns on either side. The Eden Park Hotel has fine rooms, ample dining space and a bar/seated area near the 24 hr reception. Beds are comfortable. Breakfast is self service, hot and cold, Dinner is three course, Food is good and their is a limited choice menu. Staff are very helpful and competent. Nice touch to have your bag dropped to your room and collected on leaving,
Holiday was well organised, transfer by coach from/to the airport is included. Day trips were to Sanremo, Monaco, Genoa with boat trip, Cannes and Antebe. Guides were excellent. Great holiday, would recommend.
October 16, 2025
Reply from Topflight
Thank you Ivan for such kind feedback.
We are thrilled to hear you had a wonderful holiday!
It is great to hear you were happy with the hotel, food and the lovely staff - this feedback will be greatly appreciated when we pass on your comments to our partners.
Again, this feedback helps us in many ways and we want to thank you for your time and custom.
We do hope to welcome you back on another Topflight holiday in the near future.
Kind regards,
Amy.
Very Basic standard of Hotel
Very Basic standard of Hotel . Despite being advertised as a 4 star. Poor quality food. Pool advertised as heated not heated.
No heat in the bedroom at night despite a dip in temps.
Trips : free time very limited .
Whole day trip to Genoa badly arranged time filling with a badly arranged boat trip.
October 24, 2025
Reply from Topflight
Thank you Robert for your feedback.
We’re very sorry to hear that your recent stay did not meet your expectations. We always aim to provide high-quality experiences for our guests and it’s disappointing to learn that certain aspects of your holiday fell short.
We’ll be sure to share your comments regarding the hotel standard, food quality and room comfort directly with our partners, as well as your feedback on the organisation of the Genoa tour as this helps us improve the service we offer in the future.
With regard to the pool, we don’t advertise it as heated, but if you’ve seen this stated anywhere, please do let us know so we can investigate further.
If you’d like to discuss your experience in more detail, please don’t hesitate to contact our Customer Services team: customerservices@topflight.ie - who will be happy to look into this for you.
Again, your feedback is very important to us, so thank you again and we do hope we can welcome you back on another Topflight holiday in the near future.
Kind regards,
Amy.
Taste of Puglia - blink and you will miss it.
Where to begin really. No detailed itinerary as to timescale of tours and town visits. Only provided on. the bus on the day of the tour. Hotel was quite remote and taxis expensive to nearby towns. Shuttle was provided but only on leisure days although every evening after 8pm .We only found this out on arrival and needed to be booked day before and limited slots.
Hotel food was good for first 3 days, pasta always good but pork on 3 occasions. Then went downhill. Restaurant was a dining hall really and quite spartan. Staff are fabulous and go above and beyond , they are the most welcoming friendly people but the hotel was not at all what we expected. There was no lounge area for after dinner drinks just a hallway with tables and chairs and reception was the bar!
Long journeys on the coach and little time in most towns from 1 hour to 1 and half hours really. No toilet facilities on the bus and constantly reminded by tour guide to go to the toilet in the town.
Puglia is a fabulous place and we would definitly go back but not on a tour ,we like to have more time to savour the towns and surroundings. Just all felt a bit rushed and regimented for us.
October 8, 2025
Reply from Topflight
Thank you Robert for your feedback.
We’re delighted to hear that you found the staff excellent and that you really loved Puglia. It’s wonderful to know you’d consider returning!
We appreciate your comments regarding the food, lounge/bar area ,the feeling of being rushed and length of some coach journeys. Puglia is a very large and diverse region, filled with many beautiful and popular sights spread across a wide area. In order to showcase as much of its charm and highlights as possible within the duration of the tour, we do have to structure the itinerary this way.
That said, your feedback is very valuable and we’ll certainly take it into consideration as we continue to refine our tours to ensure the best possible experience for our guests.
Thank you again for travelling with us Robert and we hope to welcome you back on another Topflight holiday in the future.
Warm regards,
Amy.
Tour leader Stefano was exceptional.
Top flight provided a very extensive and well structured tour of Puglia. Our tour leader Stefano went about above and beyond to exceed our expectations. The quality and variety of the hotel evening meal could have been better.
October 23, 2025
Reply from Topflight
Thank you Peter for your feedback, we appreciate you taking the time to send us your comments.
We are thrilled to hear Stefano was exceptional! We have taken note of your comments on the evening meal and we will be sure to pass on your feedback to the hotel.
Thank you again and we do hope to welcome you back again in the future.
Kind regards,
Amy.
Group travel
Easy to navigate through the website and make payments. But need more information on the hotel meals plan
October 19, 2025
Reply from Topflight
Thank you Declan for your feedback.
We aim to provide as much detail as possible about each hotel and board basis on our website. If you have any additional questions, our friendly sales team will be happy to assist.
Thank you again and we hope to welcome you back again in the near future.
Kind regards,
Amy.
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