Topps Tiles Reviews

6,679

•

4.5

Tile Store

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Review summary

Created with AI, based on recent reviews

Considering 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members for providing expert advice and guiding them smoothly through their home renovation projects. Consumers note that store assistants are exceptionally attentive, polite, and genuinely interested in helping visitors select the ideal materials. Shoppers appreciate the efficient service and the extra effort put into coordinating matching colors and holding items in store. However, some customers also noted receiving incorrect items, experiencing delayed online deliveries, or dealing with broken goods upon arrival. People expressed frustration when trying to resolve these troublesome delivery problems, managing returns, or contacting support teams for assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, product knowledge, and... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their purchases. While many... See more

Service

Customers report overwhelmingly positive experiences with customer service, praising staff for being... See more

Customer service

Consumers find customer service to be positive, highlighting that staff members frequently go above and... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Reviews shaping this summary

Popped into the Martlesham branch to look at shower panels and met Dean the branch manager who provided us with everything we needed. Excellent advice and options given without any heavy sale pitch. F... See more

Company replied

We couldn’t have been more impressed with the service we received from Richard at Topps Tiles. He was incredibly kind, thoughtful and patient, and nothing was ever too much trouble. Richard went ab... See more

Company replied

We were advised by our builder to use Topps Tiles at Kings Lynn. We were greeted on entering the store by the manager Karen. Karen was very helpful, in particular advising that the floor tiles we we... See more

Company replied

From start to finish of my DIY project I have been absolutely delighted with the service at the Spalding branch of Topps tiles. Special mention is well deserved for Leo, his expertise is second to non... See more

Company replied

Company details

Written by the company

Topps Tiles is the UK's largest tile specialist. Since 1963 we’ve sold only the very best quality on-trend products sourced from around the world. Be inspired by innovative tile design.

Contact info

Grove Park, Thorpe Way, LE19 1SU, Leicester, United Kingdom
customersupport@toppstiles.co.uk
www.toppstiles.co.uk

4.5

Excellent

7K reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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All reviews

(6,679)

519 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Aug 3, 2026

Great service great value for money…

Great service great value for money staff very pleasant will use again

August 2, 2026

Unprompted review

Reply from Topps Tiles

Aug 4, 2026

Thank you for posting this great review!

Aug 3, 2026

The staff member was very helpful.

August 3, 2026

Unprompted review

Reply from Topps Tiles

Aug 4, 2026

Thank you for posting this great review!

Aug 3, 2026

Excellent service

We were very impressed by Graham on our visits to the Aberdeen branch.
Helpful, polite and knowledgeable about the products.

August 3, 2026

Unprompted review

Reply from Topps Tiles

Aug 4, 2026

Thank you for taking the time to post this wonderful review! I’m sure Graham will be thrilled to know you mentioned him in your review.

Aug 3, 2026

Great service on every visit to the…

Great service on every visit to the Widnes branch. Highly recommended to all friends and family

August 3, 2026

Unprompted review

Reply from Topps Tiles

Aug 3, 2026

Thank you for taking the time to post this great review, very much appreciated.

Aug 3, 2026

Dolton is amazing he knows everything…

Dolton is amazing he knows everything has an eye for detail as I let him make his recommendations and 10 times out of 10 I have gone with his suggestions- he’s helpful, friendly and generally nothing is too much trouble for him he brings everything out to my car takes care in packing it in nicely! Best customer service Dolton big THANK YOU 🙏

August 2, 2026

Unprompted review

Reply from Topps Tiles

Aug 3, 2026

Thank you for taking the time to share your review. I am certain that Dolton will be delighted to learn that you have mentioned him in your review. Your feedback is invaluable and greatly appreciated.

Aug 2, 2026

Great customer service at Hounslow and Sunbury Branches

We used Topps Tiles in Hounslow and Sunbury recently, and at both branches, and we were very impressed with our engaged and knowledgeable the staff were. They were able to give us good advice on choosing tiles and answer all our questions. Great customer service!

August 1, 2026

Unprompted review

Reply from Topps Tiles

Aug 3, 2026

Thank you for posting this great review!

Aug 1, 2026

Very helpful in sorting tile offcuts…

Very helpful in sorting tile offcuts for charity project.. thank you!

August 1, 2026

Unprompted review

Reply from Topps Tiles

Aug 3, 2026

Thank you for taking the time to post this great review, very much appreciated.

Aug 1, 2026

Great products, good prices, excellent staff and knowledge

July 21, 2026

Unprompted review

Reply from Topps Tiles

Jul 24, 2026

Hi Leslie, thank you for taking the time to post this wonderful review

Jul 22, 2026

This review is for the Ayr Branch of…

This review is for the Ayr Branch of Topps. Ordered some wall panels to be delivered by DX. Delivery was incomplete and my missing panel was tracked by DX all the way to Exeter via Swansea! Topps in Ayr were chasing DX to resolve but in the end DX stopped replying to their emails. Eventually panel returned to Topps as damaged which is unsurprising given the number of transshipments it had. DX didn’t think of telling Topps it was being returned.
Throughout all of this the team at Ayr kept me up to speed on the latest DX disaster and ordered me a replacement panel which arrived without incident. So big shout out to Andy at Topps Ayr for sorting the mess out so efficiently and keeping me informed . DX get 0/10. If any Topps management read this, 1. ditch DX as they’re doing your company no favours. 2. Give Andy in Ayr a raise!

July 22, 2026

Unprompted review

Reply from Topps Tiles

Jul 24, 2026

Thank you for your review,, sometimes delivery's do not go as planned but I'm glad Andy at our Ayr store managed to sort out this delivery issue for you

Jul 22, 2026

Staff very helpful

July 19, 2026

Unprompted review

Reply from Topps Tiles

Jul 24, 2026

Hi Matthew, thanks for posting this great review

Jul 21, 2026

Penge store no staff

Penge store no staff
Waiting 35 min for a cement board
4 trades walked iff

Ridiculous

July 21, 2026

Unprompted review

Reply from Topps Tiles

Jul 24, 2026

We sincerely apologise for the delay you experienced during your visit to our Penge store. Occasionally, we encounter a higher volume of customers than our available staff can accommodate in a timely manner.

We appreciate your understanding and patience in such situations, as we strive to provide excellent service to all our valued customers.

Jul 20, 2026

Great company to deal with

July 20, 2026

Unprompted review

Reply from Topps Tiles

Jul 24, 2026

Hi nigel, thanks for posting this great review

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