Poor Customer Focus
If you want a high pressure sales call with salesperson and their manager, then you want to talk to Top Tier Solar Solutions. The salesperson was great. She knew her stuff. However, when the sale wasn't going to close, she contacted her manager via phone. This manager wouldn't take "no" for answer which is great as that makes a good salesperson. This manager was rude and degraded us in our home when he couldn't close the sale. Where is his soft skills? I'm thinking he doesn't have any! I'm sure this manager feels like this was a bait and switch - BUT WHEN A POTENTIAL CUSTOMER SAYS "NO" MULTIPLE TIME, LET IT GO AND MOVE ON. So manager, here is some feedback for you, build rapport, use empathy, and back off when a sale isn't going to be closed. You will want to use the 10-3-1 rule, I'm guessing you know what this means. If not GOOGLE IT! Based on this experience, I will NEVER purchase anything from this company.