Torbay Council Reviews 43

If I could give zero i would. Very Unprofessional and run by staff who do t give a dam.the worst council in the uk

I try to called last 4 day too many time but they didn't even pick up called until 30 minit called continue raining and I went through the office they said u can called in telephone and I requested to change name but they didn't change and too many time called but no one picked up.very bed all the time not properly solved problem.

I was in paignton behind the old lidl car park on saturday the 14th march,i put £4.10 in the parking machine and i printed a blank slip i call emergency number on the notice board and she was very unhelpful , I then contacted torbay parking and there telling me to prove i put cash in the machine. This absolutely criminal what they're doing taking people's money and not given it back i know it only £4.10 but look at how many people done the same

There is a schedule for rubbish collection, but no one seems to care, the bins and recycle boxes could be out for days and there is no way to report missing collection as website is only half working and no one to call after hours when one is supposed to report missed collection. Essential service pages missing, and ding ding ding, the complains page as well!

Waste of time! Over the years they have destroyed the town centre and surrounding areas, aggressive parking enforcement to increase income and even lie about reasons with the council fully backing them. I was originally from this area but I’ve since removed everything I owned and will never return to that dirty, lying, corrupt, drug infested dump! And the just the council not even the town centre.

Recycling services are beyond useless. Pay extra for a brown garden bin only to have it sat outside due to no collection. Household recycle g is either days late or doesn’t arrive.
Everything now goes into the main black bin, food waste, glass, batteries, cardboard, metal.
A truly incompetent service!!!

Spent over £50 on parking across Torquay, brixham and nearby locations. There was a fault with the ring go app for parking asking me to call a number which I did and paid for parking. It transpired that the telephone confirmation paid for parking at a different location in Torbay so was issued a fine. Torbay were still paid money for my parking so we’re not out of pocket but refused my appeal. Also the area in general is tired and appears neglected which is a shame and not how I remember it from visiting years ago.

Visited Paignton recently - absolutely disgusting with bins overflowing and the whole place looking awful. How much money is this council making from holiday-makers I wonder ? Toilets needed a payment, payment made and the door still wouldn't open. Reported it to this bunch of clowns and they just biffed me off to some 'loo partner' they have for harbourside areas, rather than do the decent and professional thing themselves and report it on my behalf where they would have much more clout.

Thank you so much Tamara from Torbay Council Council Tax office. You went above and beyond to help a disabled old lady to navigate the maze which is the council tax forms and paperwork ! And the fact that you took the time to call me in person is just amazing ! For everyone knows how frustrating it is to wait on the phone ! :)

Torbay council are an absolute joke. The bay is worse than looking in a bin. They only look after the rich areas and everytime I'm on phone to them they charge me and find some bill that makes no sense. I hope they truly get whats coming to them. They the biggest criminals in the bay. Torbay shitehole

Not interested in resolving anything just apportioning blame and charging ridiculous fees.

Simon Smith is a lovely gentleman, genuine happy and hard working.

The staff at Torbay council that I have had contact with before/ after moving house have zero humanity to the local residents.
Maybe they feel they have to be like this in today's age, but what a sad, sad way to be.
It would be different if it affected themselves or their family, I am sure.
Made an official complaint a couple of months ago, which was upheld, yet partly given gobbledygook as an explanation, which I feel may be to avoid giving the real reason for part of it, which may be the attitude/ decisions of individual staff members, or the culture in which they are working, so I am following this up, as though I had an apology, it looks like no changes will be made.

Came here for a week holiday absolutely filthy. In the town broken glass vomit on path in THREE separate places crackhead openly taking drugs the smell of weed overwhelming. Arrived Saturday pile of used nappies in gutter still there Thursday.No form of enforcement of any kind. Absolutely stay clear not safe for familys.Truly shocking!!!!

I try to be patient and supportive of business but service standards have dropped to new lows year-on-year. As I write this, I've noted very low ratings across various sites, so I'm not alone in my dissatisfaction and disappointment.

The Torbay Council has let me down repeatedly across various departments and situations. They have little professionalism, work ethic, attention to complaints; or the willingness to assist in any way. They push paper, emails and work around to ensure they delay everything in the hope that we'll give up. They waste time and money due to a complete lack of efficiency or effectiveness.

I would certainly not encourage anyone to move to their catchment area as you're on your own when it comes to anything where you'd expect them to help. The only people who might benefit are those who are wealthy and powerful enough to influence service levels.

Perhaps it's time for politicians to get involved and make an effort to improve compassion, service standards and community support for all stakeholders. We do count. Even if the Council treat us like we don't.

P.S. I chose today, 18/04/2024, as the date of experience as I received the outcome letter of my complaints investigation. However, my situation has been ongoing since January.

UK have gone camper and motorhome travelling due to coast if living.
But all devon area councils don't cater for us the just prefer to book you on bay parking. Start being motorhome friendly know wonder tourism is low here

Worse council ever existed. Not interested in making town better, or having good relationship with people instead want to charge you more and more money not giving anything back!!! When you try resolve issues with them they not interested and charge you more money for it. More ignorant cousil even know !!! How about we start charge you for not doing your work! Not emptying bins etc !!!!

They need to get their priorities right. Spending money on cutting down mature palm trees some in good condition. Looks awful, did not consult properly. This will put off tourists be for one.

Wait until the election they might find people will be voting to chuck the party in power at the moment out. Look what happened in Sheffield.

I want to say a massive ‘thank you’ to Swisco and particularly the two gentlemen who came out early this morning (Monday 30th October) to collect a number of fly tipped items outside my house on Brunswick Terrace.
Unfortunately, this is a regular occurrence and the pavement outside my home is a ‘hotspot’ for flytippers.
I went out to personally thank them for their efforts and they were absolutely lovely! I was very impressed that I’d only reported it the evening before on the Swisco app.
Very well done!

Disgusting Service provided by their Children's Service Department.

Not fit for purpose and certainly not fit to be working with children.

Avoid at all costs!

Updated 2025

I have later found out that Torbay Council councillor Nick Bye supports child abuse as his department pays social workers to destroy evidence of child abuse, helps to cover up fraud, pay social workers to lie and create fraudulent reports. David Thomas has also been suppressing my complaint and the council even tried to hide my complaint from the LGSCO in order to cover up their failings and the fact they are facilitating child abuse.

To this day, David Thomas and Nick Bye are still trying to cover it up.