TorFX Reviews 9,398

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent advice, making the transfer process smooth and easy. Many highlight the exceptional customer service, noting that interactions are pleasant and efficient, often with dedicated account managers who provide personalized support and clear explanations. People also appreciate the quick transfer times, favorable exchange rates, and the absence of hidden fees, which contribute to a hassle-free experience. However, some customers were not happy with specific currency transfers, mentioning issues where the exchange rate applied was lower than expected, resulting in a less favorable outcome than anticipated. A few also experienced delays in receiving deposits in their bank accounts.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Payment

Reviewers mention positive feedback about payment. Customers consistently report fast, easy, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy to set up and... See more

Based on these reviews

Rated 5 out of 5 stars

The website is very simple and I remember how to use it straight away: my recipient's detailed are saved for the next transfer. It's very fast to give me the exchange rate and the money goes very qui... See more

Rated 5 out of 5 stars

I've used Torfx for my forex transfers for several years. So easy to use. Always a great rate. Currency transferred very quickly. Additionally, I commend Ben Peters for always responding to any... See more

Rated 5 out of 5 stars

I first used TORFX around 2 years ago to make an International money transfer, my Account Manager Adam was so very understanding and truly very professional. My recent transaction was a little more co... See more

Rated 5 out of 5 stars

1. They gave us a good rate. 2. They worked with us to send a test transaction from our originating bank all the way through to our pension platform to make sure we didn't pick up any hidden charges f... See more


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Payment Service

About TorFX

Written by the company

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Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Rated 5 out of 5 stars

Very professional for the past 94 transactions

Matthew Mayritz my accounts manager listens to my wishes for transactions required, very professional service, gives excellent advice and support, transfers went through quickly, the best exchange rate, hassle free. Would award 20 Stars or more to Matthew and Torfx

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

This was my first time using torfx and I found the customer service staff very helpful and efficient. Once I'd opened my account I had a couple of questions - my 2 phone calls were returned within minutes and my questions answered. The exchange rates were the best I could find and the transaction was completed in less than an hour.
I will definitely use torfx again and wouldn't hesitate to recommend them.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

Empty promises regarding my…

Empty promises regarding my withdrawals. Top Cipher Trails got involved and changed the situation. I got a refund swiftly.

January 30, 2026
Unprompted review
TorFX logo

Reply from TorFX

Hi Eric,

We’re sorry to read your review.

We’re unable to locate your account based on the details provided and would welcome the opportunity to understand this further. Please respond to our request for more information so we can look into this for you.

Kind regards,
TorFX

Rated 5 out of 5 stars

TORFX - SAFE & SECURE

TORFX is a safe, secure and professional currency transfer company.
All transactions are straightforward to organise and dealings are quickly finalised.
I use them every month for transferring my pension and ad hoc transactions for other monies I require.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

This was my first experience of using TorFX, what a brilliant company, fantastic customer service. I was telephone to check that I was happy with the account opening process and talked through how Tor FX worked. I used the service to transfer the cost of holiday accommodation, the whole transaction took just a couple of days. I would not hesitate to recommend TorFX and will be using them again in a few months.
The best customer service I have ever had from a financial institution.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Really efficient Account Manager

We have had a house in Spain for over twenty years and used a number of foreign exchange companies during that time but none compare with the efficiency and cost effectiveness of TorFX.

Our Spanish bank has recently been taken over by another Spanish bank and we had problems transferring monies into the new bank. Our Account Manager, Aaron Byworth, was really helpful (emails, voicemail and telephone calls) in ensuring that our funds were transferred into the new bank. Many thanks.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Setting up is easy and straightforward…

Setting up an account was easy and one of the advisors will give you a ring to discuss your needs and any concerns you may have if you are new to this.
Getting a quote was straight forward and my rate was fixed for 24 hours once I accepted it and gave me time to transfer the money to them.
The transfer to Australia was quick- less than 2 days.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

very good so far

Have only made one transfer with torFX so far but setting up the account was straightforward, as was transferring the money initially from my US bank account to my torFX us account prior to transferring to my UK account. I still have money in my US torFX dollar account waiting for the exchange rate to settle in my favour. Rowan Clarke and ben peters have both been knowledgeable and helpful. I will continue to use this service.

March 20, 2026
Unprompted review

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