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Rated 1 out of 5 stars

I would like to know if they are no longer in business? I have tried to contact them multiple ways, instagram email etc but no response and I am unable to order anything from their website. If anyone... See more

Rated 5 out of 5 stars

Fast delevery. Personal jewerly what has been made only for me. All the jewerly i have are really beautiful, and go with every outfits i have.

Rated 1 out of 5 stars

Bullsh*t. DONT BUY Totem!!. I bought a momenti bracelet and it doesnt even fit on my hand and it should be for a Man. I hate it and I am completely dissapointed !! Its should be a Christmas present... See more

Company replied

Rated 5 out of 5 stars

It's the first time I see such a creation! The idea is brilliant and very special! Great job Tot-em Team! I also had a small problem with completing the order and their replies are very fast and make... See more

Company details

  1. Fashion Accessories Store

Written by the company

Tot-em es joyería creada a partir de las ondas de sonido. Tu voz, tu canción favorita, las olas del mar, el meow de tu gato. Una forma única de sentir cerca lo que te hace feliz. No hay dos iguales, creemos en las cosas especiales.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I would like to know if they are no…

I would like to know if they are no longer in business? I have tried to contact them multiple ways, instagram email etc but no response and I am unable to order anything from their website. If anyone knows more, please let me know. I have urgent gifts I would need to be ordered.

April 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Fast delevery

Fast delevery. Personal jewerly what has been made only for me. All the jewerly i have are really beautiful, and go with every outfits i have.

November 22, 2022
Unprompted review
Rated 1 out of 5 stars

Bullsh*t

Bullsh*t. DONT BUY Totem!!. I bought a momenti bracelet and it doesnt even fit on my hand and it should be for a Man. I hate it and I am completely dissapointed !!
Its should be a Christmas present and now I have nothing. DONT BUY!!!!

December 24, 2021
Unprompted review
Totem logo

Reply from Totem

Hi Ines!

We're so sorry it doesn't fit as you expected, but we are glad you told us about it because that means we can solve it ❤ We've already sent you an email with the procedure to manage it, we'll make it bigger or smaller as you prefer it to make sure you can enjoy it to the fullest!
So you can give your Christmas present without problem by knowing that after you do it we'll solve it to make sure such a special gift can be used and enjoyed as much as you want to 🥰🥰

Answer to our email or send us an email to support@tot-em.com and we'll answer you inmediately and manage this. We can prepare a special letter too for you to add it to you present and make it more special, just tell us and we'll do it.

Thanks again for telling us and Merry Xmas ❤❤

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Rated 5 out of 5 stars

I ordered the Coordinates Medallion…

I ordered the Coordinates Medallion bracelet and am very pleased. The bracelet is very comfortable, beautiful, so elegant. It is the perfect size for my wrist and I can wear it every day as it really goes with everything. and I have a piece of place memory with me. I love it!!!

December 18, 2021
Unprompted review
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Rated 5 out of 5 stars

Super idea

I bought the MOMENTI totem to make a gift to my boyfriend, who loved it! It’s a super nice idea. I recommend these products, also for the excellent customer service. I thank Rosa for her kindness and willingness to help me

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

I purchased a bracelet for a gift for my mom's birthday and she loved it so much she cried!! I had problems with the delivery company at first, but when I contacted the Tot-em staff they were so nice and helped me. They made sure everything was perfect and it was! Thank you so much for everything! <3

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

Simply Amazing!

It's the first time I see such a creation! The idea is brilliant and very special! Great job Tot-em Team!
I also had a small problem with completing the order and their replies are very fast and make sure that everything is okay! I'm really excited for the person I ordered it for because it is so unique! Thank you very much Tot-em Team!

July 29, 2021
Unprompted review
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Rated 2 out of 5 stars

Fine if no problem with the product

Fine if no problem with the product, but no return after my claim about a default on the product and enquiries about the sky map

July 27, 2021
Unprompted review
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Reply from Totem

Hi Caroline! Thank you so much for telling us! We've been checking and we can't find any email nor message with your name, can you please tell us with which email you wrote us? We'll solve it inmediatly! If not please right us again to support@tot-em.com and we'll be more than glad to hear what happened and solve it together (I'm sure we'll do it 🥰) Thanks again for sharing this with us 😊

Rated 5 out of 5 stars

Support is really nice :)

Living in France, I have ordered a medaillon Tot-EM, and I was surprised with the delivery time - 3 days! From Spain to France, it is incredibly fast!
Quality/Price is ok, if you have any questions - support answers in 20 mins +-.

July 20, 2021
Unprompted review
Rated 5 out of 5 stars

The best gift ever!

The best gift ever you can give and receive. My parents gave me two rings with their tribe on them. Magnificent! i wear them every day. Only now I took them off with sports and a lost one.

Rosa from customer service was very helpful to me. I have now acted up the codes and ordered a new ring.

The most beautiful and universal gift you can give to someone. For now and forever is really Tot-em.

I came across to you online with Instagram and was immediately sold.

Thank you, a 1000 times!

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. The order came in exactly like I expected it to be. The support service and in particular Rosa Garcìa was always very careful and kind for every need i had during the shipping process. 10 out of 10 experience.

June 22, 2021
Unprompted review
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Rated 5 out of 5 stars

The staff is so kind

The staff is so kind, helpful and ready to answer in all of your questions! I say that, by my personal experience ! I would highly recommended this online shop to you , if you want to make a special present for your significant other, friends, family , or even for yourself !

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

I am super happy with my order

I am super happy with my order. The bracelet i ordered was beautiful and such a special gift. It arrived in 7 days from Spain ro Croatia, which is amazing. But i have to say that the support team here is one of a kind ( especially Rosa), they anwsered all of my emails with such a kind and helpful response. Because of this kind of customer care i would buy something here again. Keep up the good work :) All the best from Croatia

February 26, 2021
Unprompted review
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Reply from Totem

Hi Carmen,

Thank you so much for sharing your experience!

We both have shown that together we are the best team possible to make things happen :)

We'll make sure till the last moment that you are finally enjoying your Tot-em again.

Thanks for being this kind, it has been a pleasure.

¡Welcome to the Family Tot-eam!

Rated 5 out of 5 stars

Voice leather bracelet

Voice leather bracelet. I was completly satisfied eith everything. From customer service to packiging. Everything was perfectly safe and the gift for my fiance is just perfect,just like on the pictures. I love it and definetly recomend it to everyone! :-)

November 27, 2020
Unprompted review

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