Totalglaze Windows Ltd Reviews 394

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and efficiency from initial contact to installation. The service is frequently described as excellent, with many appreciating the straightforward process, quick installation, and thoughtful aftercare. Reviewers are highly satisfied with the quality of the products, including windows, doors, and conservatories, noting their durability and aesthetic appeal, all offered at a competitive price. However, some customers experienced issues with incorrect items being delivered and problems with sealing and installation, leading to multiple visits to rectify the problems. These reviewers also reported dissatisfaction with the final finish and perceived a lack of communication regarding the scope of work, feeling that their concerns were not adequately addressed.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as great from start to finish,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had new windows installed by Totalglaze recently and we have been very impressed with the company. The whole process was excellent and stress free. The fitters, Dan & Brad were very good, profession... See more

Company replied

Rated 5 out of 5 stars

The process was professional and straight forward, from initial contact, to measuring and installing. The fitters worked in very heavy rain but did an excellent job in a cheerful manner. My whole p... See more

Company replied

Rated 5 out of 5 stars

We were so impressed with Totalglaze. Malcolm the salesman was just lovely. No nonsense, no hard sell, a real gentleman. We went to the showroom after Malcolm had been to our property and looked at th... See more

Company replied

Rated 5 out of 5 stars

I recently used Totalglaze Windows Ltd to replace a bathroom and bedroom window. From beginning to end the process was easy. The fitters were professional, respectful and took care of the surrounding... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Conservatory Construction Contractor
  3. Door Supplier
  4. Glass Industry
  5. Roofing Contractor

About Totalglaze Windows Ltd

Written by the company

Welcome to Totalglaze Windows profile page

We are a family run business and have been trading for over 35 years, we believe that here at Totalglaze making changes to your home can be a daunting, expensive and very stressful experience, but with Totalglaze we have been enhancing homes in Kent since 1985 and have never stopped providing the highest quality products at the best possible price.

Product Guarantees

Totalglaze products are expertly designed and manufactured to the highest standards. We’ve been pursuing excellence since 1985 and it’s because of this that we’re able to offer our customers industry leading guarantees. At Totalglaze we don't just offer double glazing we also are able to undertake Flat roofing with EPDM fleece back rubberbond, Fascia Soffits Guttering and many more products available.

We have a very wide range of all Composite Doors

All of our doors Composite or Residential come with a 12 year Guarantee as stated in your contract.Under no Circumstances do we guarantee glass against breakage.

Free Quotations

Totalglaze products come in a large number of options and can be individually tailored to suit your requirements. No job is ever the same and as a result, prices can vary. For an accurate quote, you’ll need an appointment with one of our expert consultants.

BUY NOW-SAVE LATER Get your home winter ready, beat hiking costs of keeping your home warm, buy now with nothing to pay for 9 months on all our products – call us now!!! Credit is subject to status and affordability. Click Here to read our terms and conditions and to see your finance options. We have a data base of over 50,000 customers, some of which have been using us for over 38 years.

Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Replacement Door and Windows…

Our door and windows were installed with ease. From the salesman to the installers they were all polite and friendly. They worked efficiently and professionally and their customer care was excellent. All the mess was cleared away and removed . We would use this company again .

January 17, 2026
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze Windows, it was our pleasure to work for you and we look forward to working with you again soon.

Rated 5 out of 5 stars

good quality product and clean and tidy…

good quality product and clean and tidy fitting service. would recommend .

February 12, 2026
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Reply from Totalglaze Windows Ltd

Good morning Denise, thank you for your review & for using Totalglaze Windows, we look forward to working with you again soon.

Rated 5 out of 5 stars

Very pleased with our new windows.

Very pleased with our new windows.
Professional company from first consultation through to windows being fitted. Reliable, good quality and trustworthy, would highly recommend to others.

February 12, 2026
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Reply from Totalglaze Windows Ltd

Thank you Tracey for your review and for using Totalglaze Windows

Rated 5 out of 5 stars

You can't beat Totalglaze for service.

After using Totalglaze to put in double glazing for our 1950s bungalow we needed to have a new conservatory to replace the old brickbuilt original, plus a long roof for our veranda. Once the work was done there were a few minor leaks but over the next few weeks the problems were fixed after several visits. They turned out every time I asked without complaint.
It has always been my view that problems may occur but it is how those problems are dealt with. This company will fix a problem without any argument.
I would thoroughly recommend their products and their service.

December 3, 2025
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Reply from Totalglaze Windows Ltd

Dave thank you for your review, it was a pleasure to work for you and thank you for your patience wile we tried to find the leak, we hope you can now enjoy many years of use from your new conservatoire.

Rated 5 out of 5 stars

A very professional job

A very professional job. Keen price and friendly, efficient staff. The one minor hiccup was willingly and speedily rectified.
A good job and a Company we can wholly recommend

January 12, 2026
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Reply from Totalglaze Windows Ltd

Kayle thank you for using Totalglaze & we look forward to working with you again soon.

Rated 5 out of 5 stars

Highly recommend Totalglaze

We were so impressed with Totalglaze. Malcolm the salesman was just lovely. No nonsense, no hard sell, a real gentleman. We went to the showroom after Malcolm had been to our property and looked at their products and spoke to the manager. We were given a fitting date which was adhered too. The fitter’s were excellent made a fabulous job of our new windows. The price was very competitive, absolutely no complaints.

January 21, 2026
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Reply from Totalglaze Windows Ltd

Helen thank you so much for your review we are pleased to have helped you with your new windows if you need us to help with any other projects please just give us a call on 01843297555

Rated 5 out of 5 stars

Good price and service

Had new windows fitted throughout my property.
From the initial meeting with the sales person each step was hassle free.
Great quality windows, would definitely use them again when needed.

January 12, 2026
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Reply from Totalglaze Windows Ltd

Good morning Darren thank you for your review, we look forward to working with you again soon.

Rated 5 out of 5 stars

New Windows

Excellent work really pleased with the end result windows look good

January 12, 2026
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Reply from Totalglaze Windows Ltd

Good morning Hilary thank you for choosing Totalglaze and for taking the time to leave us a review.

Rated 5 out of 5 stars

The process was professional and straight forward

The process was professional and straight forward, from initial contact, to measuring and installing.
The fitters worked in very heavy rain but did an excellent job in a cheerful manner.
My whole property, including windows, doors, conservatory and soffit boards have all been fitted by Totalglaze. The products, workmanship and after sales service have always been excellent. A member of the family recently let go of the conservatory door in a high wind which broke the stopper bar. A fitter came out and replaced the broken parts at no charge even though there was clearly no fault with product.

January 12, 2026
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Reply from Totalglaze Windows Ltd

Good morning Mark thank you for using totalglaze it was a pleasure to working with you, & thank you for your review.

Rated 5 out of 5 stars

Fantastic experience from the first…

Fantastic experience from the first sales guy visiting us to the finished door which we love! Made the process really easy, guided us through all the different options and explained everything. Good communication throughout and the survey guy and fitters were super nice and have done a great job. 100% recommend.

December 11, 2025
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Reply from Totalglaze Windows Ltd

Gemma thank you for taking time to leave us a review, it was a pleasure to work for you.

Rated 5 out of 5 stars

Lovely new front Door

I was thinking about having a new front door for a while, Great service on choosing a lovely door. And the fitter was very pleasant. Everyone has commented on my new door. It is now a draught free hall. Great service all together.

November 20, 2025
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Reply from Totalglaze Windows Ltd

Thank you for your review

Rated 5 out of 5 stars

fantastic from start to finish

fantastic from start to finish, no pressure quotation the price was the price. Surveyor and was on time and very courteous. The installation was quick and very professional, no mess at all, dust sheets where needed. Extremely hard working and highly recommend Totalglaze. Our premises have been totally transformed.

January 13, 2026
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Reply from Totalglaze Windows Ltd

Thank you for your review, It was a pleasure to work for you Dawn and we look forward to helping you with more projects.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. The second time I have used Totalglaze. Sales team are not pushy, quoted a very competitive price. Kept updated on install date. Fitters friendly and cleared any mess. Covered everything. Had a minor problem with one window. Were quick to rectify in a couple of days with no problem. Would recommend

December 5, 2025
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Reply from Totalglaze Windows Ltd

Thank you for your support over the years its always nice for us to see existing customers return for more projects

Rated 5 out of 5 stars

replacement doors

total glaze gave us an excellent service
new doors are great

December 22, 2025
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Reply from Totalglaze Windows Ltd

Thank you for your review and we look forward to working with you again in the new year.

Rated 5 out of 5 stars

Very professional

Very professional
Well manored
And happy with my new front door
🙂

December 22, 2025
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze we look forward to working with you again soon.

Rated 5 out of 5 stars

Top Job

Top Job, property left clean and tidy. Nice polite people to work with. No long drawn out sales pitch. Will definitely use again.

November 27, 2025
Unprompted review
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze Windows, It was a pleasure to help you with your project and we very much look forward to working with you again.

Rated 5 out of 5 stars

We had Totalglaze back yet again to put…

We had Totalglaze back yet again to put in a new patio door and a small garage window. The two guys who did the work were great and cleared up really well afterwards. Highly recommended.

October 17, 2025
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Reply from Totalglaze Windows Ltd

Thank you for your review, i will pass on to the two fitters your complements and we look forward to working with you again soon.

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