TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love sending personalized postcards to my friends and family members. The reason I don't give it 5 stars is that it often takes a crazy amount of time for postcards to arrive within the US. Ten or... See more
Company replied
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
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I send a card to my mum every time I go away, you just cannot beat real pictures through the post to feel connected. Great service and great postcards. Had a small issue with a card lost in the po... See more
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Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Easy peasy postcards
Buying postcards is not always easy in other countries. But I love sending them! You don’t have to write a lot and the recipient knows you think about them. TouchNote allows you to take photos which are meaningful and send them as postcards to friends and family wherever you are. Love it!
March 30, 2026
Unprompted review
Reply from TouchNote
Hi Sabrina,
Thanks for the lovely feedback! We’re so pleased you’re enjoying how easy it is to send postcards wherever you are. Especially when finding them locally isn’t always simple, we're here to help reduce of the hassle!
It’s great to hear you’re able to use your own photos to create something meaningful too.
Best,
The TouchNote Team
Good Team work
I have had only a few problems over the years l have been using TouchNote and everyone as been resolved quickly and sufficiently by the team working in the back ground..
April 2, 2026
Unprompted review
Reply from TouchNote
Hi Judith,
Thank you so much for your kind feedback! Really pleased to hear that any hiccups you’ve experienced over the years have been resolved quickly and effectively by the team.
We really appreciate your continued support.
Best,
The TouchNote Team
Wonderful company
Their representatives are reliable, timely, and very helpful. Their service is excellent, and I would recommend them to anyone.
March 31, 2026
Unprompted review
Reply from TouchNote
Hi Paul,
Thank you for the kind words, really pleased to hear that you’ve had such a positive experience with our team, and found the service reliable and helpful.
We really do appreciate the recommendation!
Best,
The TouchNote Team
Reply from TouchNote
Hi Katie,
Thank you for the lovely feedback! We’re so pleased you’re enjoying how easy it is to order, and the quality of the cards themselves.
Best,
The TouchNote Team
First order - never delivered
First order - Never gave me a full refund for an order that was never sent.
I bought a valentine’s card and gift. After I placed my order I was told it couldn’t be “rendered” so then I was given tokens/credits to resend the greeting card, but heard no word about the gift.
The tokens did not equate to the value of my order, and it took a very long time for customer service to get back to me about the status of the gift.
I did eventually receive a partial refund, but I don’t want to use the tokens either. Very disappointed after reading so many positive reviews.
Also sadly, my valentine didn’t get the gift or card after all.
February 10, 2026
Unprompted review
Reply from TouchNote
Hi there,
We’re really sorry to read this. We understand how disappointing this must have been, especially given the occasion and that your first order didn’t go as expected.
We’d really like to investigate further and put this right for you. If you’re open to it, please share a few more details with us via Trustpilot and we’ll review this again to ensure everything is resolved fairly for you.
Best,
The TouchNote Team
Disappointing
I haven't used touch note for a long time. The whole process was very time consuming.All I wanted to do was create a birthday card and text a message. So often when I tapped on something nothing happened or it showed up with something else. My card should be Tent fold but I could not find the text to write a message across the width of the card.I go to pay and the price includes credits which I did not request. Yet again go back and spend more time finding a single card payment only.
March 29, 2026
Unprompted review
Reply from TouchNote
Hi Jenny,
We’re really sorry to hear this. That sounds like a frustrating experience, especially when you were just trying to create a simple birthday card.
It should feel quick and intuitive to design a card, adjust layouts, and choose how you’d like to pay, so we appreciate you highlighting where things didn’t work as expected. We’ll be sure to share this with the product team so we can continue improving the experience.
Best,
The TouchNote Team
Touchnote have excellent cards and deal…
Touchnote have excellent cards and deal with problems in a speedy and professional way.
March 25, 2026
Unprompted review
Reply from TouchNote
Hi Diana,
Thank you for the kind feedback. We’re so pleased you’re happy with the card quality and that our team has been able to resolve any issues quickly and professionally.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
I love using these cards and find them…
I love using these cards and find them using them easy.
March 19, 2026
Unprompted review
Reply from TouchNote
Hi Diane,
Thanks for your kind feedback. We’re so pleased you enjoy using TouchNote and find it easy to use.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Convenient, easy, and fun
I love being able to quickly and easily send a postcard— using my own photo— to friends and/or family. The price is good too! Super convenient. No need to find a stamp and post office. Service is quick and the quality is very good. And the app is even fun to use!
March 23, 2026
Unprompted review
Reply from TouchNote
Hi Tamara,
Thank you for such a lovely review! We’re so pleased you’re enjoying how quick, easy, and fun it is to send personalised postcards - especially using your own photos which really adds that extra personal touch.
It’s great to hear the quality, value, and convenience are all hitting the mark.
Best,
The TouchNote Team
It’s gotten way too expensive
It’s gotten way too expensive. I’ve been a subscriber for close to 10 years. But I need to cancel cause I can’t afford to keep paying what I do.
March 23, 2026
Unprompted review
Reply from TouchNote
Hi Jenni,
Thank you for your continued support over the years - it really means a lot to us. We’re sorry to hear that pricing has become a concern.
We do everything we can to keep prices as low as possible, but unfortunately rising production and delivery costs has made some price increases necessary in recent years.
We completely understand the need to make changes based on what works best for you, and we appreciate you sharing this feedback. We’ll be sure to pass it on to the team.
Best,
The TouchNote Team
Used many times and it works but could be better
I use Touchnote primarily to send postcards using my mobile. I have done so for a few years so clearly it works. However, I do find the interface a bit clunky and some things could be improved as they don't work as one might expect.
I would like to see it made easier to re-use a previous card and easily change some of the photos.
March 10, 2026
Unprompted review
Reply from TouchNote
Hi there,
Thanks for your honest and thoughtful feedback - and for continuing to use TouchNote over the years!
We’re really glad it’s working well for you overall, though we’re sorry parts of the interface feel a bit clunky. Your suggestion around making it easier to reuse and edit previous cards is really helpful, and we’ll be sure to share it with the team.
Best,
The TouchNote Team
Reply from TouchNote
Hi Kora,
Thank you for the lovely feedback. We’re so pleased you’ve found the service fast and effective, and the cards high quality!
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
Excellent service
Excellent service - big selection of prints and templates. Colours are true and as expected. Image quality of uploaded photos is excellent. Cards posted from NZ arrive on time in England and Australia. Good value for money.
March 23, 2026
Unprompted review
Reply from TouchNote
Hi Edwina,
Thank you for the lovely feedback. We’re so pleased you’re happy with the quality and design of your cards!
It’s brilliant to hear your cards are arriving reliably from New Zealand to both England and Australia - we work with a number of printing partners around the world to ensure cards are printed as locally as possible to the recipient, to help keep delivery smooth.
We really appreciate you taking the time to share this.
Best,
The TouchNote Team
Postcards Touchnote
I love sending my own photos to friends especially when I am abroad. The postcards arrive so quicky. The grandchildren love them
March 1, 2026
Unprompted review
Reply from TouchNote
Hi Susan,
Thanks for the lovely feedback! We’re so pleased you enjoy sharing your own photos from abroad, we're here to help take the hassle out of sending cards from your travels. It’s lovely to hear that your grandchildren love receiving them too.
Best,
The TouchNote Team
Absolutely love TouchNote
Absolutely love TouchNote. I’ve been sending my grandma postcards with my own photos every week for four years. It’s like analog Snapchat. She loves it. So easy to order, and they always arrive
March 21, 2026
Unprompted review
Reply from TouchNote
Hi Kunde,
This is so lovely to hear, thank you for sharing! It's a wonderful thing to be sending weekly postcards to your grandma for so long, and it’s great to know they’re always enjoyed and arriving safely.
Best,
The TouchNote Team
Love this company but
Love this company but don’t trust the time frame they give. It always takes 10 or more days to get my cards.
March 20, 2026
Unprompted review
Reply from TouchNote
Hi Penni,
Thanks for your feedback, and for your continued support! We’re really glad to hear you love using TouchNote, though we’re sorry delivery has taken longer than expected.
Delivery timeframes are estimates rather than guarantees, and can vary depending on location and postal services, but we appreciate how frustrating delays can be. Our Operations team carry out regular delivery testing throughout the year, and use the results to update the timeframes we give, and we'll be sure to share your feedback with them.
Best,
The TouchNote Team
I use Touch Note when I am traveling
I use Touch Note when I am traveling. I can make my own postcards with my photos and send them to friends and family. My grandchildren love to receive mail.
March 20, 2026
Unprompted review
Reply from TouchNote
Hi Carl,
Thanks for the lovely feedback! We’re so pleased you’re enjoying creating your own postcards while travelling, and that your grandchildren love receiving them, it's such a wonderful thing to share special moments from your travels with friends and family.
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
I really LOVE this THANK YOU card that…
I really LOVE this THANK YOU card that TouchNote has created
March 19, 2026
Unprompted review
Reply from TouchNote
Hi Carol,
We love hearing this - thank you! We're so pleased you're enjoying the cards that we could help you create, and really appreciate you taking the time to share feedback!
Best,
The TouchNote Team
Great way to send old fashioned post…
Great way to send old fashioned post cards!
March 20, 2026
Unprompted review
Reply from TouchNote
Hi Helle,
Thank you for the lovely feedback - we're really pleased you're enjoying sending classic postcards, in a modern, convenient way!
We really appreciate you taking the time to leave a review.
Best,
The TouchNote Team
This company as not replied to myself…
This company as not replied to myself or my daughter who ordered flowers for Mother’s Day it’s bad taking peoples money and no product or answering numerous e mails
March 15, 2026
Unprompted review
Reply from TouchNote
Hi Mark,
We’re really sorry for the frustration this caused, especially around Mother’s Day. We understand how disappointing this must have been.
I understand that one of my colleagues was able to get in touch, and following our investigation we were able to confirm the card was delivered, but unfortunately the flowers were not. We’ve now arranged a full refund for the flowers along with some complimentary credits as a gesture of goodwill.
We’re glad we were able to resolve this for you, and really appreciate your patience while we looked into it.
Best,
The TouchNote Team
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