I love sending personalized postcards to my friends and family members. The reason I don't give it 5 stars is that it often takes a crazy amount of time for postcards to arrive within the US. Ten or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
Company replied
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
Company replied
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple peo... See more
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Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Efficient
I made a mistake with an order it was rectified immediately their cards are amazing I do art work and it always looks better on a touch note card
July 14, 2026
Unprompted review
Reply from TouchNote
Hi Judith,
Thank you for the kind review. Hearing that your artwork looks even better on a TouchNote card means a great deal - it's a joy to know that our print quality does justice to real creative work.
We're glad too that our team could put your order right straight away! We appreciate you sending your art with us.
Best,
The TouchNote Team
Reply from TouchNote
Hi Julie,
Thank you for the feedback. We're sorry to hear your card arrived bent - we take real care in printing and posting each one, but once it's out in the world the postal journey isn't always as kind to it as we'd like.
We'd love to put this right with a replacement, printed and posted free of charge. Just drop our support team a line at help@touchnote.com with your order number and they'll sort it out for you.
Best,
The TouchNote Team
Personal cards to 90 year olds birthday!!
I recently hosted our Family Reunion. We had 45 people in attendance including an Aunt about to turn 90. I was able to take pictures during the Reunion of various groups of family members, and have those individuals write a personal birthday card to this Aunt. She was THRILLED to receive 18 different cards with family member photos and messages! It was all so simple to coordinate. I greatly appreciated this app for that purpose.
June 26, 2026
Unprompted review
Reply from TouchNote
Hi Pam,
Thank you for sharing such a special story! A hand-crafted selection of personal cards making their way to your aunt for her birthday is exactly the sort of thing we hope TouchNote can help bring together.
It means so much to hear she was thrilled, and that coordinating it all felt simple for you too. What a lovely way to mark such a milestone, and thank you for letting us be part of it.
Best,
The TouchNote Team
I’ve been using the TouchNote app for…
I’ve been using the TouchNote app for quite some time and absolutely love it. It’s easy to use, the quality of the cards is excellent, and the new features have made it even better.
My only comment is that it can be a little expensive, but the outstanding customer service more than makes up for it. A special thank you to Margen and Jordan, who were both incredibly helpful, professional, and quick to resolve my queries. Their support was first-class.
Thank you, TouchNote, for a great app and excellent customer service!
July 12, 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for such a generous review! It's so wonderful to hear you've loved the app over the years, and that the quality and new features our team are adding all the time are making it better still. We hear you on the price, and it means a great deal that our service more than earns its keep for you.
We're so pleased our team have been able to look after you so well too, and we'de made sure to pass your kind words on.
Best,
The TouchNote Team
I've had a great experience with TouchNote
I've had a great experience with TouchNote thus far. I've ordered postcards for family, and it's so convenient to customize them to reflect the place I'm visiting, with secure shipping to their addresses no matter where I am in the world. So many designs and customizations to choose from. Great customer service as well!
June 29, 2026
Unprompted review
Reply from TouchNote
Hi Diamond,
Thank you for the lovely review! It's really wonderful to hear TouchNote makes it so easy to customise your postcards to wherever you're visiting - helping you capture a sense of the place and getting it to family, no matter where you are in the world, is just what we're here for.
Best,
The TouchNote Team
I had trouble sending postcards
I had trouble sending postcards from my trips abroad: it was difficult to find where to buy them, even more difficult to find the right stamps, and finally, finding a mailbox. With TouchNote, I solved the problem simply, quickly, economically, and securely. Marco
June 22, 2026
Unprompted review
Reply from TouchNote
Hi Marco,
Thank you for the lovely review! The hunt for postcards, the right stamps and a mailbox abroad can absolutely take the shine off a trip - so we're really pleased TouchNote has taken all that off your plate and made sending simple wherever you are.
More time enjoying your travels and less spent searching for a postbox is exactly what we hope to offer. We're so glad it's working well for you.
Best,
The TouchNote Team
TouchNote is a gift wrapped in a card !
TouchNote is an easy way to make a personal card with your own photos and words that is a gift in itself to anyone who receives it ! You design the card, purchase a plan to send greeting cards or postcards, share the recipient’s address and TouchNote does the rest by sending a beautiful personalized message to the person you’re thinking about. Every card I send is unique and made for the individual. I truly LOVE this app and it has become my personal way to send a special message.
July 9, 2026
Unprompted review
Reply from TouchNote
Hi Joan,
Thank you for such a heartfelt review! We love the idea of a card being a gift in itself - that's exactly what a personal photo and your own words can turn it into, something made for one person and no one else, to show them you're thinking of them.
It means a great deal to hear TouchNote has become your own way of sending a special message. We're so glad to be part of the moments you're thinking of people, and to help you share little moments of joy.
Best,
The TouchNote Team
Literally the best app ever!!
Literally the best app ever!!! It makes me look like
I’m a type A mom when I’m really a type B mom!
I can send a quick card from wherever I am and I don’t have to deal with getting anything printed or get a stamp. Count me in!
July 1, 2026
Unprompted review
Reply from TouchNote
Hi Maria,
Thank you for the brilliant review! The type A / type B line made us smile - if TouchNote can take the credit for helping you be effortlessly on top of things, we'll happily take it.
That's exactly what we're here for though, a thoughtful card sent in the moment from wherever you are, no printing and no stamp hunt required. We're so happy to help!
Best,
The TouchNote Team
Decided to subscribe me to membership…
Decided to subscribe me to membership that I certainly didn’t want to do.
More hassle than it’s worth
I definitely do not want a £65 membership
July 9, 2026
Unprompted review
Reply from TouchNote
Hi David,
Thank you for flagging this, and we're sorry for the frustration. Ending up with a membership you didn't intend to sign up for is understandably concerning, and we'd genuinely like to help put it right.
We do offer a grace period for cancelling membership, so if you'd like to reach out to our support team at help@touchnote.com we'll be glad to look into this with you and make sure it's sorted properly for you.
Best,
The TouchNote Team
Perfect way to send a holiday postcard
TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irritation is having to delete text from previous card if sending multiple cards but I appreciate that some users may use same text on all their cards.
June 25, 2026
Unprompted review
Reply from TouchNote
Hi Ann,
Thank you for the lovely review! It's always great to hear TouchNote proves so useful for sending from the more out-of-the-way places - we know how important it is to be able to stay in touch even when you're off the beaten track.
You make a fair point on the text carrying over between cards too - it's genuinely useful feedback, and we appreciate you weighing it up so thoughtfully. We'll happily pass it along.
Best,
The TouchNote Team
We love TouchNote
We love TouchNote and use it every time we travel to send to friends and ourselves. The quality of the postcard is fabulous and we are storing ours up to create a montage at some stage. The only downside is living in Australia where it takes forever for the card to arrive. Well worth the wait 🥰😍
June 9, 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for the wonderful review! We love that TouchNote travels everywhere with you - and sending cards to yourselves to build a montage one day is such a lovely idea which I'm sure will be an incredible collection of memories.
Our Operations team are always working hard to give everyone the best possible delivery experience, wherever in the world they are, which includes working closely with our Australia-based printer. We know there can be some delays with AusPost, but we're so glad the quality lives up to the journey.
Best,
The TouchNote Team
They make great colorful cards and…
They make great colorful cards and postcards. We’ve enjoyed making postcards with the pictures we’ve taken instead of stock pictures
July 3, 2026
Unprompted review
Reply from TouchNote
Hi Fabness,
Thank you for the kind review. We really do feel there's something far more special about a card carrying your own photos rather than a stock image - it makes each one personal in a way that really lands with whoever receives it.
We're so glad you've enjoyed creating them, and we appreciate you sending with us.
Best,
The TouchNote Team
Brilliant way of sending postcards
Brilliant way of sending postcards from holiday. User own photos to make personal, type message quickly, addresses added easily from address book, and same card and wording can be sent to multiple people. Posted from Guernsey and arrive quickly.
June 28, 2026
Unprompted review
Reply from TouchNote
Hi Moira,
Thank you for the brilliant review! Turning your own holiday photos into personal postcards - and being able to send the same one to several people without the fuss - is exactly what we hope makes staying in touch effortless.
It's great to hear the address book speeds things along too, and that your cards from our fantastic printer on Guernsey reach everyone quickly. We're so glad it's working well for you!
Best,
The TouchNote Team
Easy artistic expression!
I enjoy the ease of creating one of a kind personalized cards for my favorite people. Timing is improving if I send cards with enough lead time. I usually allow extra delivery time.
May 29, 2026
Unprompted review
Reply from TouchNote
Hi Helene,
Thank you for the lovely review! There's real joy in creating a one-of-a-kind card for someone special, and we're so pleased TouchNote makes that easy for you.
It's good to hear delivery is heading in the right direction too - allowing a little extra lead time is always a smart move for something worth the wait, but our Operations team are always hard at work exploring ways to improve the delivery experience. We appreciate you sending with us.
Best,
The TouchNote Team
Reply from TouchNote
Hi there,
Thank you for the kind words. It's great to hear both the products and our team's service have made a good impression - we take real pride in getting both right, so it means a lot to know it shows.
Best,
The TouchNote Team
Fun cards
Query answered quickly and resolved.
Lovely service to surprise friends & family, would recommend.
June 25, 2026
Unprompted review
Reply from TouchNote
Hi there,
Thank you for the kind review, and for recommending us. We're glad your query was sorted quickly - and even more so that TouchNote helps you surprise the people you care about with something lovely in the post.
That little moment of surprise is exactly what we hope to create, so it's wonderful to be part of it.
Best,
The TouchNote Team
Reply from TouchNote
Hi there,
Thank you for the kind words. It's lovely to hear you've found both the product and our team's help hitting the mark - looking after our customers well is something we care a lot about, so it's good to know it shows.
Best,
The TouchNote Team
Fantastic Customer Service
Customer service is off the charts fantastic, they resolved my issue with just an email or 2. I personally had a challenge checking out with my order but they resolved it quickly. I love the quality of the postcards, they're refrigerator worthy.
July 1, 2026
Unprompted review
Reply from TouchNote
Hi Valerie,
Thank you for the wonderful review! We're really pleased our team could sort out that checkout hiccup so quickly for you - a couple of emails and done is exactly how it should be.
And "refrigerator worthy" might be our new favourite compliment - we're so glad the quality lives up to the photos you're sending. We'll pass your kind words on to the team.
Best,
The TouchNote Team
Nice cards, rubbish technical support
The cards are nice and get delivered fine. But the customer service, especially for technical issues, is hopeless. Endless cycles of repetition about how to fix without really any in depth analysis. I've been fobbed off a few times with no resolution.
June 29, 2026
Unprompted review
Reply from TouchNote
Hi Christopher,
Thank you for being honest with us - and we're sorry. It's good to know the cards themselves are landing well, but the experience regarding the location/region issue on the website clearly fell short, and being left going in circles without a proper resolution isn't the standard we want to hold.
We can confirm this has since been escalated to our technical team to be looked into, and they're working to resolve this behind the scenes. We're sorry it took longer than it should have to reach that point, and we appreciate your patience while we work on it.
Best,
The TouchNote Team
Fast operation with quick delivery
Fast operation with quick delivery. Well presented cards and distinctive envelopes.
Would like to be able to add inside picture or handwriting option to offer colour so picture can accompany handwriting
June 26, 2026
Unprompted review
Reply from TouchNote
Hi Brian,
Thank you for the kind review. It's great to hear the cards arrive quickly and make a good impression - the envelopes are a detail we're rather fond of, so it's nice to know they stand out.
That's a thoughtful suggestion too. Being able to add a picture inside, or bring colour to the handwriting so the two sit together, is a lovely idea and one we'll happily pass to our team. Thank you for taking the time to share it.
Best,
The TouchNote Team
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