I love sending personalized postcards to my friends and family members. The reason I don't give it 5 stars is that it often takes a crazy amount of time for postcards to arrive within the US. Ten or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TouchNote works well for sending postcards from areas that are not popular tourist locations. The whole process is easy to use & posting is very reliable, especially if one is not in UK. A minor irri... See more
Company replied
TouchNote is so useful, especially if you are like me and forget to send a birthday card. But it is also lovely to send anyone a postcard, or greeting card. Just so handy and easy to use. And the b... See more
Company replied
TouchNote is the perfect app: it gets my digital photos off my phone and into the mail as amazing post cards. I’ve used it for more than a dozen years - postcards to Grandpa in Florida, niece in Europ... See more
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Company details
Written by the company
Keep in touch! Turn your photos into thoughtful cards & photo gifts and send them to the people who matter most. Keeping in touch is what TouchNote is all about. Our cards come with free worldwide postage so you can send messages to friends and family wherever they are. We’ve helped send over 12 million postcards and you’ll find our lovely products on fridges, pinboards, desks and walls, far and wide!
Contact info
Ground & Basement Floors, EC2A 4LJ, London, United Kingdom
- help@touchnote.com
- www.touchnote.com
4.4
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Have used TouchNote for more than 6…
Have used TouchNote for more than 6 years and have been very satisfied. There have been technical issued a few times, but they have always been solved fast and to my satisfaction. The around 100 cards I send annually are making a lot of family members and friends happy.
May 20, 2026
Unprompted review
Reply from TouchNote
Hi Astrid,
Thank you for your continued support over the past 6 years! Sending around 100 cards a year is truly amazing. We’re so pleased to hear TouchNote has helped you bring happiness to so many family members and friends, and that any issues along the way were resolved quickly for you.
Best,
Team TouchNote
I have used TouchNote for years
I have used TouchNote for years. Their product is excellent and their customer service is fabulous.
May 22, 2026
Unprompted review
Reply from TouchNote
Hi Bella,
Thank you so much for your continued support over the years! We’re delighted to hear you’ve enjoyed both our products and customer service, comments like yours truly mean a lot to us!
Best,
Team TouchNote
Items ordered on the sixth
Items ordered on the sixth. They said they’d be delivered by the ninth. It’s not the 19th nobody’s ever seen him so yeah it’s a scam buyer beware even though they’re cheap like five or six dollars for a card. It’s still a scam.
May 9, 2026
Unprompted review
Reply from TouchNote
We’re truly sorry to hear about your experience and completely understand your frustration, especially as the cards were meant for Mother’s Day.
We can confirm that both orders have now been fully refunded, and we’ve also added some complimentary credits to your account as an extra apology from us.
We print and dispatch cards as quickly as possible. While delivery is outside of our direct control once orders leave us, we absolutely appreciate how frustrating this experience has been, which is why we’ve made sure you’ve been fully reimbursed. We’re very sorry again for the disappointment caused.
Team TouchNote
TouchNote is my "go to" platform for…
TouchNote is my "go to" platform for sending personalised birthday, anniversary or just "how are you" cards. I especially love the XL Postcard along with the wide range of boards, stickers and messaging options available. Easy to use and with the reminder element, I never forget an occasion!
10/10 for customer service; attentive and responsive!
Would recommend this platform - cards and gifts available - for any and every occasion.
Quality product. Quality card. Quality service.
May 15, 2026
Unprompted review
Reply from TouchNote
Thank you so much for your lovely review!
We’re thrilled to hear that TouchNote has become your go-to platform for sending personalised cards and gifts, and that you’re enjoying the XL Postcards, reminders, and customisation options.
Your kind words about our customer service team truly mean a lot. Thank you again for your support and recommendation!
Kind Regards,
Team TouchNote.
Reply from TouchNote
Hi Barry, thank you so much for taking time to give such a lovely review! It's a pleasure to have you as a TouchNoter! XX. Team TouchNote.
Great service
Great service, very helpful, quick, efficient, and super nice!
May 16, 2026
Unprompted review
Reply from TouchNote
Thank you so much for your lovely review! Your feedback truly means a lot to our team! Xx. Team TouchNote.
This is a great company
This is a great company. Service is great, if there are any problems they are sorted immediately, very responsive and great products too!
May 16, 2026
Unprompted review
Reply from TouchNote
Hi Pat,
Thank you so much for your lovely review! We’re delighted to hear you’ve been enjoying both our products and service, and that our team has been able to help quickly whenever needed. Your support truly means a lot to us!
Best,
Team TouchNote.
Not quite 5 Star
I world have given Touchnote 5 stars had it not been for the issue of downloading photos which seems to be more hit and miss than previously experienced. Once the finished article is received by the reciprient it does however, give great joy and delight.
May 11, 2026
Reply from TouchNote
Hi Jan,
Thank you so much for your feedback and continued support!
We’re sorry to hear you’ve experienced some issues with photo uploads recently, and we completely understand how frustrating that can be. Your comments have been noted and shared with our team.
That said, we’re so pleased to hear the finished cards still bring joy and delight to your recipients, that’s exactly what we hope for with every card sent!
Best,
Team TouchNote
Easiest way to send a postcard from anywhere in the world years now…
Been with TouchNote for many years now and use them mainly for postcards. I know it's considered old fashioned but I remember how I liked to receive postcards over the years from my friends so continue the tradition! No worry about buying stamps in foreign lands or finding a post box when out of town....done in a jiffy.
May 12, 2026
Reply from TouchNote
Hi Libby,
We absolutely love hearing that you’re continuing the postcard tradition and helping create those special moments for friends and family around the world. Thanks for your continued support!
Best,
Team TouchNote
Reply from TouchNote
Thank you so much for taking the time to leave a review! It’s a real pleasure to have you as part of the TouchNote community!
Best,
Team TouchNote
Reply from TouchNote
Hi Max,
Thanks for taking the time to leave a review! It’s a real pleasure to have you as part of the TouchNote community!
Best,
Team TouchNote
I’ve used touch note for many years…
I’ve used touch note for many years always the best spot on service high quality cards and gifts.
May 11, 2026
Reply from TouchNote
Hi Fi,
Thank you so much for your continued support over the years! We’re delighted to hear you’ve consistently enjoyed our service, cards, and gifts.
Thanks again for your lovely review!
Team TouchNote
Great Product and Team!
Great team who are always super supportive when you need help.
May 14, 2026
Unprompted review
Reply from TouchNote
Hi Jemima,
Thanks for your kind review! We’re really pleased to hear you’ve had such a positive experience with both our product and support team!
Best,
TouchNote Team
Great customer service
Have been using them for a few years and have always been pleased with the product - but needed to contact their support team recently re: a payment issue. This was resolved very quickly and satisfactorily. Very impressed with the service (Mike)
May 10, 2026
Unprompted review
Reply from TouchNote
Hi Mark,
Thank you so much for your continued support over the years. We’re delighted to hear the agent was able to resolve the issue quickly for you, and we really appreciate your lovely feedback!
Best,
Team TouchNote.
Touchnote for any & all occasions.
I use Touchnote for quick, easy, inexpensive communication with family and friends both within Australia and overseas. I don’t use the supplied options for occasions, I use my own photographs for any and all cards. The quality is amazing and the feedback from recipients is always positive.
May 10, 2026
Unprompted review
Reply from TouchNote
Hi Jeanne,
Thanks for your review! We’re delighted to hear you enjoy creating personalised cards with your own photographs, and even happier knowing they continue to bring joy to your family and friends around the world!
Best,
Team TouchNote.
Relatively easy
Relatively easy. Add a text box (like this one) to give feedback.
May 13, 2026
Unprompted review
Reply from TouchNote
HI there, we’re really pleased to hear you found TouchNote relatively easy to use, and we appreciate the suggestion regarding a text box for feedback. Ideas like this genuinely help us improve the experience for our customers, so we’ve shared your comments with our team.
Best,
Team TouchNote
A personal touch.
I have used Touchnote cards and postcards for over 11 years. The postcards are great when travelling overseas as I can use a personal photo and I don't need to find a post office and buy stamps. The cards are useful for interstate and overseas friends and family members and I like to incorporate personal photos.
April 7, 2026
Unprompted review
Reply from TouchNote
Hi Judi,
Thank you so much for your incredible support over the past 11 years! We’re truly happy to hear TouchNote has helped you stay connected with friends and family around the world while adding such a personal touch through your own photos!
Best,
Team TouchNote
Absolutely love Touchnote
Absolutely love Touchnote. I send personalised cards with my own photos to family and friends all over the world. The service is excellent and customer service is brilliantly responsive.
May 12, 2026
Unprompted review
Reply from TouchNote
Hi Barbara,
Thanks for your kind review! We’re delighted to hear you enjoy sending personalised cards around the world, and we really appreciate your kind words about both our service and support team!
Best,
Team TouchNote
Great concept, failed execution
The concept is great, but the execution is a big fail. I've been using TouchNote for around 20 or so cards (pre-paid subscription) over the space of more than a year and invariably they go missing or have significant delivery delays (weeks). TouchNote always offer to resent the cards, and on second attempt they do arrive within a few days, so it is difficult to figure out why this problem occurs. For whatever reason, it is disappointing that TouchNote knows about the persistent non-delivery or delayed delivery issues but continues to promote a 3-5 day delivery window on all their marketing.
May 12, 2026
Unprompted review
Reply from TouchNote
Hi Donna,
Thank you for sharing your feedback, and we’re truly sorry for the repeated delivery issues you’ve experienced. We completely understand how frustrating and disappointing this must be, especially for important occasions.
While most orders do arrive within the estimated timeframe, unfortunately delays and losses can occasionally occur once items are with local postal services.
We really appreciate your honesty and your continued support of TouchNote, and your feedback regarding delivery expectations has been shared internally.
Best,
The TouchNote Team.
This is a perfect way to send to friends…
This is a perfect way to send friends and family a greeting card using my art or my own photographs. I only wish there was a way to upload my signature. I am very pleased with the results and my family loves receiving their specially created card!
April 24, 2026
Unprompted review
Reply from TouchNote
Hi Adrienne,
We absolutely love hearing how you use your own art and photographs to create something so personal for your friends and family. A signature upload feature is also such a lovely idea, we’ll be sure to share that feedback with our team!
Best,
Team TouchNote
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