Tour Eiffel Reviews 52

Awesome views let down by incredibly rude security staff. I was waiting outside the toilet for my family and a female security guard came over to me and my sister and said "AY, AY, AY, move. You can't stand here. Get out." Absolutely awful attitude and somewhat ruined the experience. Horrible woman. Maybe learn to communicate with other humans properly or find a job where you don't have to talk to people because you treat them like dirt. Lift/elevator staff were fairly friendly, thank goodness. 5 stars for the view, 1 star for security staff!

Tour Eiffel, the place and view is so fine, and a good experience. but I have to say, that at the entrence I did’nt feel welcome. I tried to be polite, as my french son-inlaw have tought me, and I said Bonjour to the young ticketinspektor. He repeated loudly Bonjour with an american accent and he and his colleague laughed loudly at me. Everybody arround could hear it.
I was not the only time the young man were unpolite. In the tour I asked for Way Down?, and the same young man repeated it again with an american accent, and he and the other inspector laughed loudly again. Actually I am not American
I feel sorry for your staff, if they have nothing better to do, than to mob the guests. Is that french courtesy, I hope not.

I went with my husband and 2 kids during Christmas holiday. The queue was really long and disorganised. Not child pram friendly at all. You have to fold it to get into the lifts so if you're baby is sleeping this is far from being ideal. The toilets were horrendous, my husband threw up after going with my son who needed a wee. The view is nice but not worth the price, the wait and the frustration. Cherry on top of the cake on our way down the lift broke. It was manually released and shaking each time that it was going down. People were panicking inside the lift and my kids were screaming and crying. Once we reached the ground floor the doors were locked as we were not leveled so ground staff had to manually released the doors. I could see them laughing while we were all in distress. The compensation for this horrible ride was a hot chocolate.... Honestly such a waste of time and money. I can't believe that for the price we can't have clean toilets and functioning lift... What a broken landmark

Tried to buy a ticket for the Tourre Eiffel with 6 different cards...SIX. DIFFERENT. CARDS. None of them worked, and they were all accepted cards in the info of the sites...worst payment experience I ever had.

Worthless. Tried for 2 weeks to buy online tickets with different creditcards. Errors all over. Only response from customer service: "You probably typed in a wrong number".
To be short, impossible to buy tickets. No service (even the contact form on the website is not working). You would expect attractions like this to have their shit together....

An Unpopular Opinion: The Eiffel Tower - A Visual Masterpiece, A Tourist Trap

Dear Reader,

I feel compelled to share a perspective that might be considered controversial, especially for those planning a trip to the romantic city of Paris. While the Eiffel Tower undeniably stands as an iconic symbol and a magnificent feat of architectural engineering, a truly breathtaking structure to behold from a distance, I must vehemently argue against the pervasive hype surrounding the experience of actually *visiting* and *entering* it. In my honest opinion, making this a prime attraction to dedicate your precious travel time and hard-earned money to is not just overrated; it's an utterly unnecessary endeavor.

The entire process of gaining access is a testament to its over-commercialization. The Eiffel Tower notoriously overbooks its reservations, whether you're aiming for the first floor, the second, or the highly coveted summit. This leads to frustratingly long queues, crowded spaces, and a general sense of being herded rather than experiencing a world-renowned landmark. And then there's the journey itself: ascending in the lifts. It's truly baffling to witness grown adults, seemingly having never encountered an elevator before, incessantly videoing their ascent as if it were some groundbreaking technological marvel. This detracts from any potential sense of wonder and transforms what should be a unique experience into a mundane, albeit claustrophobic, ride.

Frankly, this magnificent iron lady should be left to serve its true purpose: an exquisite visual trinket for the city of Paris. Its beauty is best absorbed from afar – from the comfort of a charming Parisian apartment, a cozy hotel room with a view, or a leisurely stroll through a nearby park. From these vantage points, its grandeur and intricate design truly shine, untainted by the commercial chaos within. Anyone who succumbs to the pressure, or gets "suckered into" purchasing tickets to go inside, is, regrettably, just burning their money. I cannot stress this enough: the internal experience of the Eiffel Tower is simply not worth the financial outlay.

Consider, for a moment, what constitutes a truly worthwhile tourist attraction, a place where your money genuinely buys you an enriching, memorable experience. Think of the awe-inspiring Giza Pyramids in Egypt, steeped in millennia of history and mystery. Or the sprawling, meticulously curated Kew Gardens in London, a botanical wonderland. Imagine the sheer historical weight of monuments like the legendary Statue of Zeus in ancient Greece. Even a simple hike to the iconic Hollywood sign offers a unique perspective and a sense of accomplishment.

Then there are the cultural powerhouses: any Madame Tussauds museum offers interactive fun; the vast collections of the Metropolitan Museum of Art in New York, the British Museum in London, or the Academy of Motion Picture Art Museum in Los Angeles provide unparalleled educational and artistic immersion. These are places designed for discovery, for learning, for genuine engagement, and for spending your hard-earned money wisely. The Eiffel Tower, on the other hand, falls woefully short in comparison.

And regarding its funding? If the Eiffel Tower requires financial support, perhaps Gustave Eiffel’s relatives could sponsor their ancestor's iconic idea. Or, like any other entrepreneurial venture, it could seek out investors or corporate sponsors. Relying on overpriced, underwhelming tourist experiences to sustain it feels less like preservation and more like a calculated scam.

In conclusion, admire the Eiffel Tower, photograph it, let it be the picturesque backdrop to your Parisian dreams. But please, resist the urge to go inside. Your wallet, your sanity, and your overall travel experience will thank you.

The staff are extremely rude and ignorant, but once you get past them then the structure is well worth a visit. The stairs are HELL but are cheap for admission. The food/drink prices are of course astronomical for a captive audience. I’d say go once. Pay for the lift, do all three floors and make it a one off special experience

Appalling customer service for disabled service users - not sure they comply with current equality legislation but will definitely be following this up! Only giving one star as zero not am option.
Despite many backward and forward emails since the 3rd Jan, three telephone calls costing £22,50 from my mobile and still no resolution. Not even the courtesy of a call back despite 6 requests and promises to resolve the problem.Not only that but totally ignored requests to furnish details of the highest level of complaint details.

Website is misleading and terrible customer service.
Website advises to pre purchase a ticket but the elevator was sold out so it advises to but stairs and then get elevator tickets on arrival. but they charge it double, tried to speak to customer service but the lack customer resolution and basically just overcharge people. To avoid ruining the experience I had to purchase new tickets as it was impossible to take the stairs up two floors with a three year old.Shame the Frances most famous monument sin the hands of useless, money grabbing people lacking customer service and customer resolution!

I pre-purchased a ticket online, and although the payment was confirmed immediately, I received an email the next day stating that my order hadn’t gone through. By the time I attempted to rebook, the event was sold out. Instead of providing a reasonable solution—like manually adding me to the booking as a gesture of goodwill—they simply suggested I line up and hope for the best. The lack of proactive customer service was disappointing, especially given that the error was on their end.

Great views, prices are not so bad comparw to othet things in Paris. A lot of stairs to go on, but in the end it is worth it. Come early as much as you can because later you will have to wait for the big lines to enter the park and Eiffel Tower. Bring drinks because you will need it. Also you can buy drinks and food on the first floor, and on the second floor you have souveniers shop. Great expirience and views, and must visit when you are in Paris!

I recently visited the Eiffel Tower and was quite disappointed with the experience. The lines were incredibly long, and the wait time was much longer than expected. Once we finally made it to the top, it was extremely crowded, making it difficult to enjoy the view.

The prices for tickets and refreshments were exorbitant, and the overall atmosphere felt very commercialized and lacking in charm. Additionally, the area around the tower was swarming with aggressive vendors, which detracted from the experience.

Overall, the visit did not live up to the hype and was more stressful than enjoyable. I would recommend finding other, less crowded spots in Paris to appreciate the city's beauty.

Different organized crime gangs around the Eiffel Tower, which are not tolerated by the police elsewhere in the city. The police is obviously not the one in charge. It looks like they have deals or agreements. Fake fundraising and pickpocket happens openly. Aggressive street vendors as well. But ball/Cup game and bracelet scam are harder to spot. I noticed the group responsible for that but they did not play it. There are as many scammers as toutists. It really is a minefield. Much different from other tourist attractions in Paris. Eiffel tower almost seems pickpocket and scam paradise

Dreadful. I had tickets to visit the monument with my 4y old son. On site, I was denied access by extra rude security staff because of my son’s 3 wheel scooter (even when I offered to fold it and put in a bag). There is no reference to kids scooters in the list of unauthorised items, which I tried to argue in vain. At the same time, one of the security members told me the ice cream lady next door can keep it for 10€. I had no choice I didn’t want to loose our expensive tickets, I paid and left the scooter to the ice cream lady (which seems to be a well organised racket) and came back to the queue with my 4y old, totally distressed. I tried to ask some sort of proof which they obviously didn’t have, they kept saying “we have instructions”. At some point, one of them pointed to the picture of rollers saying here it is, wheels it’s the same thing .. when I tried to explain it’s not quite the same thing, the situation went out of control. The main security guard started threatening me “you stop busting my b..” (in French), I was so shocked I took my phone out to record the scene but only managed a picture before his female colleague snatched it from my hands and deleted the picture and threatened to deny me and my son access (all this in front of the long queue of people and my 4y old in tears). The man continued shouting at me in an extremely agressive manner. Once inside the site, I asked to see a manager who was very professional and helpful. He confirmed there is no restrictions for kids scooters and offered to leave it next to the pushchairs. The security team outside are contractors and independent of the main site staff. Shocking, disgusting, pityfull… ruined my day and my experience of Paris…

Very bad service, don’t buy tickets in advance you still have to stand in the queue for hours! Even the glas of champagne is it Not worth! Stay away from this bucket list attraction😡

Find something else to do in Paris that doesn't involve handing over your money to these crooks. When you buy a ticket for a specific date/time, DON'T believe that you'll actually be granted access to the tower at approximately the time you reserved - you'll be granted access to the **waiting area under the tower** - it'll possibly take *FAR* longer before you're allowed in/on the tower itself.. On the day of our visit, we had tickets to visit at 14:00. We arrived 20 mins early (at their suggestion) to allow time for security. Once inside security but still on the ground under the tower, we found a sign for "14:00 session" so got in the line there. At about 14:10 an official came and moved our line to end of another very long line. From this new line we could see signs saying that our wait time to enter the tower was another 1 hour - given the length of the line and the speed at which it was moving, I'd say that was an optimistic estimate. It was awfully hot (July) to be waiting on black asphalt for an extra 1.5 hours - or more - past our reserved time. We had other activities planned for later in the day with timed entries - activities that couldn't tolerate an unexpected 1.5h wait - so we left without actually entering the tower. Of all of the timed entry tickets that we had for various Paris attractions, all granted us entry to the attraction at the reserved time EXCEPT for the Eiffel Tower ticket. The reason for the extra waiting is apparent - the greedy folks who run the Eiffel Tower are selling tickets as fast as they can. When you arrive with your timed reservation ticket, you'll go thru security using a line for people who already have tickets. But you'll also see another much longer line where they are selling tickets for people who don't already have them. The result is that the area inside of security is thronged with people - more people than the tower can accommodate - the Eiffel Tower people have your money, so it's tough luck for you - you can wait and extra hour or two. What was the point of having a reserved entry time if they can't honor it? I asked them via email for a refund, they refuse.

Excellent experience. Buy your tickets well in advance so that you avoid the huge queue. We could only get tickets for the stairs up to the second area, but it was no problem, you can walk the stairs as slow or fast as you want and buy refreshments and sit before you take in the views. The views are amazing and so is the Tower.

I enjoyed visiting the Eiffel Tower. It's a nice tower. It's made of steel. It's not made of wood.