I have done some research on their Team Manager (MK) and I believe him to be fake - hugely disappointed
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Poor service and very condescending. Im really less than impressed. Given them another go and facing exactly the same as last year. I should not be the one chasing renewals and better quotes. Thi... See more
Company replied
Absolutely no help at all given. I have negotiated my insurance myself every year. But they claim they do it. My renewals adviser was extremely rude and spoke over me all the time I was on the phone.... See more
Company replied
Non-existence Service I have had a policy up for renewal and the team member assigned to me does not promptly reply to my emails or follow up on messages I have left on the phone. I am constantl... See more
Company replied
Company details
Written by the company
We’re an independent, specialist adviser, committed to delivering personalised health and wellbeing solutions for businesses and individuals throughout the world.
Contact info
West Park House, 23 Cumberland Place, SO15 2BB, Southampton, United Kingdom
- 0800 389 7723
- haps-sales@towergate.co.uk
- www.towergatehealthandprotection.co.uk
1.4
Bad
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service
Great service. Alex was efficient, clear and very helpful. Thank you
April 22, 2017
Unprompted review
Reply from Towergate Health & Protection
Thanks for your feedback James, much appreciated.
Chase Templeton
DS
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very efficient professional and helpful …
very efficient professional and helpful and always contact me in good time before renewal is due
April 22, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Miss Tarnowski,
Thank you for the kind review we look forward to helping you again next year
Chase Templeton
DS
Chase Templeton succeeded my previous …
Chase Templeton succeeded my previous adviser and have given an excellent service
April 21, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mrs Pritchard,
Thanks for feedback and I'm glad that Chase Templeton have provided you with the continued service that you quite rightly expect.
Chase Templeton
DS
Highly recommended!
Excellent service. Alex Grant was very knowledgeable and hugely helpful. Can't recommend too highly!
April 21, 2017
Unprompted review
Reply from Towergate Health & Protection
Thanks for your kind feedback and recommendation.
Chase Templeton
DS
We were a client for many years prior …
We were a client for many years prior to Chase Templeton taking over the business so would expect everything to run smoothly ; which it did
April 21, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mr Ruggles,
Thanks for feedback and I'm glad that Chase Templeton have provided you with the continued service that you quite rightly expect.
Chase Templeton
DS
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Excellent service and very pleasant …
Excellent service and very pleasant staff.
April 18, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Ms Simmons,
Thank you for the kind review we look forward to helping you again next year
Chase Templeton
DS
Chase Templeton did a fantastic job for …
Chase Templeton did a fantastic job for me in securing a good price for my families health insurance. Alex was an excellent contact at Chase with prompt and efficient communication. I would definitely recommend this company
April 11, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mr Hawkes,
Thank you for the kind review and recommendation, we look forward to continuing to help you with your health insurance.
Chase Templeton
DS
They Provide a good service
April 11, 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for the kind review we look forward to helping you again next year
Chase Templeton
DS
Very easy to deal with
April 10, 2017
Unprompted review
Reply from Towergate Health & Protection
Thanks for your feedback, I'm glad you are pleased with our service.
Regards,
Chase Templeton
DS
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Family health Insurance review …
The consultant who dealt with my families health insurance plans was knowledgeable, efficient, helpful and speedy. All I could want.
April 10, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mr Steggle, Thanks for your kind feedback I'm glad we met your expectations.
Chase Templeton
DS
Very professional, friendly and efficient
Alex was very professional and gave a number of options when choosing my next health care policy. My aim was to save some money at renewal and he helped me choose a new plan suitable to my current needs. Highly recommended. Thankyou.
April 8, 2017
Unprompted review
Reply from Towergate Health & Protection
Thanks for your kind comments. Feedback is much appreciated and we look forward to continuing to look after your heathcare policy needs.
Best wishes,
Chase Templeton
DS
Overall a good experience
Overall a good experience but I was contacted by my previous supplier who had apparently not been contacted by Chase Templeton, leaving me to apologise on their behalf. The first the previous supplier knew was when I cancelled my direct debit instruction.
April 6, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mr March, thanks for your feedback. We do research the whole of the market for you (including your current insurers rates) and on this occasion your new insurer came in a lot cheaper therefore our advice was to switch to the new insurer. I can confirm that we did contact your previous insurer on 10/3/17 to advise them you were switching to a new insurer and received confirmation from them that your policy would be cancelled with them as of 31/3/17.
Chase Templeton
DS
Annual Renewal and set up of new scheme
All in all went very smoothly a few hick ups as usual with Aviva and there slow administration but all sorted now. Chase Templeton very quick to respond to any queries and very helpful.
April 6, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Ms Hicks,
Thank you for the positive feedback, we always endeavour to provide a quick and efficient service to all our clients.
Chase Templeton
JD
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Healthcare insurance
Really informative and helpful in securing my new healthcare insurance plan.
April 6, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mrs East,
Thank you for the kind review we look forward to helping you again next year
Chase Templeton
JD
Excellent service
Excellent service. Highly recommended. Saved us a substantial amount on our renewal.
April 6, 2017
Unprompted review
Reply from Towergate Health & Protection
Thanks for your kind feedback and we look forward to continuing to be of service as your healthcare broker.
Best wishes,
Chase Templeton
DS
Pleasant, well-informed and personal service.
We were well looked after by both e mail and telephone. A good outcome was achieved and we shall be happy to deal with Chase Templeton in the future. Thank you.
April 2, 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for your kind feedback. We are really pleased to have provided you with such good service and look forward to continuing to be of service as your healthcare broker.
Best Wishes,
Chase Templeton
DS
Very happy with service and support …
Very happy with service and support from advisor would recommend company
March 31, 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for your kind feedback. We are really pleased to have provided you with such good service and your comments have been passed onto our adviser.
Best Wishes,
Chase Templeton
DS
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They do what they say they would do i.e …
They do what they say they would do i.e search many providers to come up with the solution for us.
Would highly recommend them and their team.
March 31, 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for your kind feedback. We are really pleased to have provided you with such good service and look forward to continuing to be of service as your healthcare broker.
Best Wishes,
Chase Templeton
DS
excellent customer service
March 31, 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for your kind feedback.
Best Wishes,
Chase Templeton
DS
Handle our business extremely well
Handle our business extremely well. If I had to pick a fault, sometimes it takes two or three days for them to respond to an enquiry. This has never caused an issue, perhaps they filter urgent and non urgent enquiries.
March 30, 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for your feedback. It doesn't normally take us two to three days to deal with an enquiry so Im disappointed we haven't met our own service standards. Your feedback has been given to line manager to review.
Once again thanks for your feedback as it is only with feedback we can effectively measure our standards and practices.
Best Wishes,
Chase Templeton
DS
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