I have done some research on their Team Manager (MK) and I believe him to be fake - hugely disappointed
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Poor service and very condescending. Im really less than impressed. Given them another go and facing exactly the same as last year. I should not be the one chasing renewals and better quotes. Thi... See more
Company replied
Absolutely no help at all given. I have negotiated my insurance myself every year. But they claim they do it. My renewals adviser was extremely rude and spoke over me all the time I was on the phone.... See more
Company replied
Non-existence Service I have had a policy up for renewal and the team member assigned to me does not promptly reply to my emails or follow up on messages I have left on the phone. I am constantl... See more
Company replied
Company details
Written by the company
We’re an independent, specialist adviser, committed to delivering personalised health and wellbeing solutions for businesses and individuals throughout the world.
Contact info
West Park House, 23 Cumberland Place, SO15 2BB, Southampton, United Kingdom
- 0800 389 7723
- haps-sales@towergate.co.uk
- www.towergatehealthandprotection.co.uk
1.4
Bad
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very thorough
January 26, 2018
Unprompted review
Advertisement
Kelly helped with selecting the best …great experience & ease of use
Kelly helped with selecting the best company for me. She was excellent.
January 26, 2018
Unprompted review
CHASE TEMPLETON FOUND AN INSURANCE WHAT …HEALTH
CHASE TEMPLETON FOUND AN INSURANCE WHAT WAS BEST FOR ME...THEY RENEW IT EVERY YEAR TO OBTAIN AND MAKE SURE I AM RECEIVING THE BEST DEAL
January 24, 2018
Unprompted review
Very helpful and knowledgeable and got …
Very helpful and knowledgeable and got me a good deal
January 24, 2018
Unprompted review
I have always found Chase Templeton to …
I have always found Chase Templeton to be very professional. Alex Grant has dealt with my private health policy for a few years and I always feel that he has researched the market extensively to provide me with the best policy for the right price.
January 24, 2018
Unprompted review
Advertisement
Excellent service
Excellent service, saves money where many of my friends remain clueless about the options and cover available and so end up paying over the odds for poor cover.
January 24, 2018
Unprompted review
Suzanne Freer is brilliant and I enjoy …
Suzanne Freer is brilliant and I enjoy working with her in carrying out our employee benefit arrangements.
January 24, 2018
Unprompted review
Very helpful and professional
Very helpful and professional, easy to deal with.
January 24, 2018
Unprompted review
Advertisement
Sympathetic and efficient service.
January 24, 2018
Unprompted review
Efficient and Cost Saving
Damon was very helpful and I got a better health insurance policy which was £25 per month cheaper. Followed up my queries really quickly.
January 22, 2018
Unprompted review
Reply from Towergate Health & Protection
Good morning Hazel,
Thank you for your positive feedback. We look forward to continuing to be of service as your healthcare broker.
Best wishes,
Chase Templeton
KH
Reply from Towergate Health & Protection
Good morning Carol,
Thank you for your kind feedback. It is very much appreciated.
Kind regards,
Chase Templeton
KH
Very good and friendly staff.
January 17, 2018
Unprompted review
Reply from Towergate Health & Protection
Good morning,
Thank you for your positive feedback. We look forward to continuing to be of service to you as your healthcare broker.
Kind regards,
Chase Templeton
KH
Advertisement
Reply from Towergate Health & Protection
Good morning Mr Goff,
Thank you for your kind feedback.
Best wishes,
Chase Templeton
KH
Very simple process and always a real …
Very simple process and always a real person at the end of the line if you need them!
January 15, 2018
Unprompted review
Reply from Towergate Health & Protection
Good morning,
Thank you for your kind feedback. We look forward to continuing to be of service to you as your healthcare broker.
Kind regards,
Chase Templeton
KH
Absolutely top rate service
Absolutely top rate service, proactive and solution orientated to meet the needs of individual clients, most impressed indeed!
January 15, 2018
Unprompted review
Reply from Towergate Health & Protection
Good morning,
Thank you for your positive feedback. It is very much appreciated.
Best wishes,
Chase Templeton
KH
Poor After Sales
After the contract is signed very difficult to get hold of your account manager
January 15, 2018
Unprompted review
Reply from Towergate Health & Protection
Good morning Mr Vithlani,
This has been raised internally and I understand the matter has now been resolved.
Please do not hesitate to contact us should you require any further assistance.
Kind regards,
Chase Templeton
KH
Advertisement
Excellent and impartial advice
Excellent and impartial advice from Damon at Chase Templeton
January 15, 2018
Unprompted review
Reply from Towergate Health & Protection
Dear Mr Helgason,
Thank you for your positive feedback. We will forward your kind comments on to Damon.
Best wishes
Chase Templeton
KH
Very Helpful anf patient.
December 18, 2017
Unprompted review
Reply from Towergate Health & Protection
Good afternoon Mr Krupnik Kay,
Thank you kindly for your positive feedback.
Best wishes,
Chase Templeton
KH
Brilliant service
Brilliant service. Have recommended to several friends.
December 14, 2017
Unprompted review
Reply from Towergate Health & Protection
Good afternoon Mrs Tulloch,
Many thanks for your positive feedback. It is much appreciated.
Kind regards,
Chase Templeton
KH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.