Tower Heating Reviews 26

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We required a new hole in the wall gas fire fitting, plus removal of the old gas fire. From the initial enquiry, it was very quick for an engineer to visit, review, and have an estimate sent... See more

Rated 5 out of 5 stars

We've recently had a new boiler installed by Tower & just wanted to commend them on a great job from start to finish. From Greg carrying out the survey to Nigel & Ollie doing the fitting, the whole t... See more

Rated 5 out of 5 stars

It's a shame we can only give 5 stars! This company is the epitome of excellence right from Lorraine who initially answered the phone! She understood exactly why we couldn't be without heating a... See more

Company replied

Rated 5 out of 5 stars

Tower heating fitted my new boiler just over 12 months ago. It’s been fantastic and their service was great. So much so they have now fitted my mums new boiler and she has had excellent service. Staff... See more

Company replied

Company details

  1. Heating Contractor
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier
  4. Boiler Supplier
  5. Gas Installation Service
  6. Boiler and Heating Service

Written by the company

Tower Heating are a family-run company, serving Formby and it's surrounding areas. We are Gas Safe registered and are a Worcester Bosch Accredited Partner, meaning that we can provide upto a TWELVE year guarantee with new boiler installations. Our installations are carried out to exacting standards by our experienced team, so your heating will work just the way it was designed to. We have the following Novuna finance options available for new boilers: Buy Now, Pay Later. 1 year at 0% interest. 3-10 years at 13.9% APR


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

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Rated 5 out of 5 stars

Boiler Leak

I had a leak on my central heating boiler. Contacted Tower Heating. A very quick appointment given. When Phil Parkinson, the engineer arrived he was very pleasant and soon found the problem. He explained it needed a new flow valve and would book a return appointment and service the boiler as well. A very efficient service from a local Formby company. Would highly recommend Tower Heating

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. The engineer came as pre booked, knew what he was doing and did it. No hassle.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

We required a new hole in the wall gas fire fitting, plus removal of the old gas fire. From the initial enquiry, it was very quick for an engineer to visit, review, and have an estimate sent over.

From confirming the appointment, I was kept updated by text and email. The gas fitters arrived on time, with a text when they were en route.

The fire was fitted successfully, the fitters were very polite,friendly and efficient, and left no debris.

I would highly recommend them.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Steve just came to service my boiler. He was polite, friendly and fully explained what he was doing. I would highly recommend Tower Heating. Excellent service as usual!

February 2, 2026
Unprompted review
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Reply from Tower Heating

Thank you Victoria, we really appreciate the recommendation and look forward to working with you in the future. Warm regards, Tower Heating | Formby | Ainsdale | Birkdale | Southport | Crosby | Hightown | Maghull | Ormskirk

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Rated 5 out of 5 stars

Great service as usual

We were having additional bathrooms added to our home, having used Tower Heating before it was our first port of call.
Greg surveyed our home and provided a simple overview of the different options as well was pricing. We had a combi-boiler and we proceeded to add a water cylinder to ensure we had enough hot water and flow for the additional showers. It was discussed that keeping the utility hot tap on the combi would ensure that the boiler would continue to operate without issue. As with previous experiences, the team did a fantastic job. It must have been difficult and stressful for them given that we had a lot of trades on site and a few hiccups in terms of existing plumbing. It’s the little things that matter, for instance tidying up the mess of piping under the cupboard to replace the stopcock, whereas, i'm sure, others would have replaced like for like and not bothered. There were are couple of unforeseen issues with existing plumbing which meant that the team had to stay late and without complaint, which was hugely appreciated.
My first interaction with Tower Heating was approx 15 years ago when we lived in Hightown and we smelled Gas, the gas board came around and whilst they couldn't detect gas they had to switch supply off as we had stated we could smell it. We were then left on a cold and dark winters night with a small baby and no heating or hot water. We called Tower Heating, having never used you before, an engineer came out and checked, pressure test and re-connected – they waived the charge as they were in the area and was a quick call. It was that act which is why we chose to then use Tower Heating to service our boiler and any subsequent work.

October 1, 2025
Unprompted review
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Reply from Tower Heating

Thank you so much for your 15 years of loyalty! We still remember that cold night in Hightown—helping families stay safe and warm is exactly why we do what we do.

Greg and the team were delighted to help with your new bathroom project and were more than happy to stay late to ensure the plumbing was perfect. We truly appreciate you sharing your story and being such a valued part of the Tower Heating journey!

Rated 5 out of 5 stars

I highly recommend this company

I had to have a new boiler and Tower fitted it for me. Everything went smoothly, they came when they said they would, the workmen were polite and kept all the work clean. They even made all the arrangements for the scaffolding needed (and chivvied to get it taken down again). Office staff are helpful and friendly. I cannot recommend this company enough.

June 1, 2025
Unprompted review
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Rated 5 out of 5 stars

New boiler

We've recently had a new boiler installed by Tower & just wanted to commend them on a great job from start to finish. From Greg carrying out the survey to Nigel & Ollie doing the fitting, the whole team at Tower has been professional, courteous & efficient. Happy to recommend them based on our experience on this, & other jobs they've done for us over the years.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

A class act all the way!

I had a terrible boiler installation from another company advertising themselves as 'Experts in Heating & Plumbing'. The work was so substandard I asked Tower Heating to completely redo the entire installation. I'm extremely pleased with the result and Tower Heating could not have been more helpful and responsive. The work is first rate and the guys who did the reinstall are a credit to their organisation. I'm very grateful indeed. Highly recommended.

May 30, 2024
Unprompted review
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Rated 5 out of 5 stars

New boiler

Pleased with service,Dan and Harvey a great team,very efficient and professional,would certainly recommend tower heating,gave excellent instructions on how the new boiler worked.

November 27, 2023
Unprompted review
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Reply from Tower Heating

Thanks for your kind words! We really appreciate you taking the time to share your experience online and are glad that you're happy with how our engineers went about installing your new boiler.

Rated 5 out of 5 stars

mr wood

well since my dad started using them instead of British gas going back when they were a small firm they do everything i want so 10 out of 10 from me

November 20, 2023
Unprompted review
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Reply from Tower Heating

Thanks for the 10/10! It's great to hear your family have been using us for so long. We really appreciate your custom and support.

Rated 5 out of 5 stars

Excellent service

Excellent service. Dan & Olli provided helpful information and solutions to solve the heating problem. A friendly service which I would definitely recommend. Steve Ogden

November 9, 2023
Unprompted review
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Reply from Tower Heating

Thanks for you kind words Steve, we're really glad that you were pleased with our service and our engineers.

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Rated 5 out of 5 stars

Put simply they were very professional

Put simply they were very professional. Excellent telephone manner, and very accommodating (my wife had to be out the house to pick up kids from school), so it was arranged to be finished by a certain time. Boiler service was quick and efficient. Spot on.

October 17, 2023
Unprompted review
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Reply from Tower Heating

Thanks for your kind words Alex and for taking the time to share your experience with others online. We're glad you were happy with our service and we look forward to working for you in the future. Thanks again, Stuart

Rated 5 out of 5 stars

excellent service and attention

excellent service and attention to detail from survey to installation. Kieran who installed our new boiler listened to my my concerns about our bedroom radiator not getting hot.........he sorted the problem and did a great intallation..........no mess no fuss.........i highly recommend this company

February 27, 2023
Unprompted review
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Reply from Tower Heating

It's great to hear Kieran not only installed your new boiler, but also sorted the radiator issue for you as part of the job. We pride ourselves on providing excellent service at a fair price, so it's very encouraging when we receive feedback like this. Thanks for recommending us too! Stuart

Rated 5 out of 5 stars

Great service, competitively priced

On the many occasions I have used Tower Heating they have always been responsive, punctual and their heating engineers knowledgeable and courteous. Their work is also competitively priced. Thank you.

February 27, 2023
Unprompted review
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Reply from Tower Heating

Thanks for taking the time to leave us such a great review Frank, we really appreciate it. We look forward to working for you again in the future. Thanks, Stuart

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