I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent customer service from Ezmie at Tower. I replaced my old Tower Air Fryer with the updated version. Used it twice & it wasnt until i used the 2nd time that i noticed the internal light... See more
Company replied
I’d recently had a problem with my 4ltr air fryer where the digital control panel was no longer responding to touch. I checked my warranty and found that there were just four days remaining on my... See more
Company replied
Got our Automatic bin and it was great, good size with good size opening, easy to set up, excellent. Registered for the extended warranty offered and all was good. After 15 months the lid started to s... See more
Company replied
Company details
Information provided by various external sources
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contact info
Berry Hill Road, ST4 2NL, Stoke-on-Trent, United Kingdom
- www.towerhousewares.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful & resolved my problem very…
Very helpful & resolved my problem very quickly & was very pleasant
August 14, 2026
Unprompted review
Reply from Tower
Hi Margaret,
Thank you for your 5-star review!
We’re delighted to hear that our team were able to resolve your issue quickly and provide such pleasant and helpful service. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
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We had a faulty Tower Air Fryer within…
We had a faulty Tower Air Fryer within the warranty and had no issues Joseph from Tower was very understanding and we sent all the information he requested with photographs and he is sending us a new one.
Excellent service Thanks
August 14, 2026
Unprompted review
Reply from Tower
Hi Nigel,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was so understanding and made the replacement process straightforward for you. It’s great to know that your issue was handled quickly and efficiently.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Keighley and Joseph were great in…
Keighley and Joseph were great in applying credit from a refund to a new product, and following the sale through, great, friendly service.
August 14, 2026
Unprompted review
Reply from Tower
Hi Billy,
Thank you for your 5-star review!
We’re delighted to hear that Keighley and Joseph were able to assist with applying your credit and ensure everything was handled smoothly. It’s wonderful to know you received such friendly and helpful service.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Keighley and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service
Excellent service with a very polite staff...thank you
August 13, 2026
Unprompted review
Reply from Tower
Hi Nigel,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent service and found our team so polite and helpful. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was very helpful and answered…
Joseph was very helpful and answered all my questions so very happy 😊
August 13, 2026
Unprompted review
Reply from Tower
Hi Jenny,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was so helpful and able to answer all your questions. It’s great to know you were happy with the service you received.
We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
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Excellent sevice
Excellent sevice. Friendly staff- very efficient and made the whole process of returning a faulty product very straightforward. Clear instructions given and very quick replies. Best customer service that I have had in a long time. Much appreciated. Thank you very much!
August 13, 2026
Unprompted review
Reply from Tower
Hi Carys,
Thank you for your 5-star review!
We’re delighted to hear that you found our team friendly and efficient, and that the returns process was made straightforward with clear instructions and quick responses. It’s wonderful to know you received such great customer service.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane was extremely helpful and can’t…
Diane was extremely helpful and can’t thank her enough for helping me with my faulty air fryer. Communication was excellent and always emailed me very very quickly
August 12, 2026
Unprompted review
Reply from Tower
Hi Teri-Jayne,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you with your faulty air fryer and that you found her communication so quick and helpful. It’s wonderful to hear that she provided such excellent customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Air fryer fan broken.
Had a problem with the fan not working on my Airfryer.
The appliance still had 3 months on the extended 3-year warranty so I hoped that there would be a fix available. There was absolutely no problem when I 'phoned Tower and I spoke to a nice person who was very patient with my deafness. She arranged to have a replacement sent to me, and I just received an email to let me know that it will be arriving in a few days. This is very good customer service. Thank you
August 11, 2026
Unprompted review
Reply from Tower
Hi Christine,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team was able to assist you and arrange a replacement so quickly. It’s wonderful to know that you received such patient and helpful service throughout the process.
We really appreciate you taking the time to share your feedback with us and are pleased we could make the experience as smooth as possible for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Best customer service
Contacted customer service at Tower as my kettle had stopped working within its warranty.From start to finish Ezmie was so helpful sorting everything out and sourcing a replacement model.Best customer service I have ever received.Thank you
August 11, 2026
Unprompted review
Reply from Tower
Hi Dave,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist you throughout the process and arrange a replacement model for you. It’s wonderful to hear that you found her so helpful and that you received the best customer service you’ve experienced.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
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Excellent customer service
Air fryer developed a fault after approx 18 months. We had registered for the extended warranty. Dealt with Joseph in customer service who could not have been more helpful and sorted a replacement within a matter of days. We will definitely be buying from Tower again in the future!
August 12, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you and arrange a replacement air fryer so quickly. It’s great to know that you found him so helpful and that you’ll be choosing Tower again in the future.
We really appreciate you taking the time to share your feedback with us and for your continued support.
Kind Regards,
Tanya - Customer Service Operations Manager
Warranty claims
Had a tower sensor bin for around a year and 8 months, the lid broke off from the hinge, it had 3 year warranty, claimed on the warranty, after sending a few photos tower honoured the warranty and had the replacement in a few days
July 2, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that your warranty claim was dealt with quickly and that your replacement sensor bin arrived within just a few days. It’s great to know that the process was straightforward and that we were able to get this resolved for you promptly.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Handheld Vacuum Cleaner…
Received excellent customer service from Elle at Towerhousewares. My Handheld Vacuum cleaner stopped working and I informed Elle who helped me secure a replacement under the guarantee. She kept me up to date at each stage of the process!
August 11, 2026
Unprompted review
Reply from Tower
Hi Keith,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you with your handheld vacuum cleaner and arrange a replacement under the guarantee. It’s wonderful to hear that she kept you updated throughout the process and provided such excellent customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Air cooler fault
I had purchased an air cooler but the water tank failed. I pursued advice from Towerhouse and arrived at the desk of Elle. She could not have been more helpful and my problem was solved extremely quickly and fuss free. Absolutely superb customer service. Thankyou !!!!
August 7, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you and resolve the issue with your air cooler so quickly and effortlessly. It’s wonderful to hear that you received such superb customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
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Swift Response to Issue
I was so impressed by the swiftness of the response. Thank you so much for your help.
August 2, 2026
Unprompted review
Reply from Tower
Hi Marilyn,
Thank you for your 5-star review!
We’re delighted to hear that you were impressed with the swift response and the support you received. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Warranty
I had cause to claim for a replacement bread maker from Tower on extended warranty. I received excellent assistance from both Juliya and Joseph who dealt with this matter very quickly and efficiently and look forward to receiving my new appliance in a few days.
August 11, 2026
Unprompted review
Reply from Tower
Hi Katheryn,
Thank you for your 5-star review!
We’re delighted to hear that Julija and Joseph were able to assist you with your extended warranty claim and deal with your replacement bread maker so quickly and efficiently. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Julija and Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
Sara was amazing …
Needed help from Customer Service and Sara stepped up and was amazing really appreciate her help an excellent ambassador for Tower.
August 10, 2026
Unprompted review
Reply from Tower
Hi Dave,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to assist you and provide such amazing customer service. It’s wonderful to hear that she was so helpful and is a great ambassador for Tower.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
My experience with Tower was very good…
My experience with Tower was very good and fast to respond, the customer adviser i communicated with was excellent and very knowledgable,the warranty procedure was fairly easy to follow through and quick to resolve,would highly recommend Tower.
August 6, 2026
Unprompted review
Reply from Tower
Hi Annie,
Thank you for your 5-star review!
We’re delighted to hear that you received a quick and helpful response from our Customer Service team and that you found the warranty process easy to follow and resolve. It’s great to know that you were happy with the knowledge and support provided by our advisor.
We really appreciate you taking the time to share your feedback with us and for your recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
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Reporting a faulty product
My enquiry was dealt with Elle. Her response to my emails were very polite and simple. Elle guided me through the process with ease. Elle dealt with my query at a very high standard professional. Thank you.
August 10, 2026
Unprompted review
Reply from Tower
Hi Tariq,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to deal with your enquiry so professionally and guide you through the process with ease. It’s wonderful to hear that you found her communication clear, polite and helpful.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and provide such helpful service. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service. Best price I found online and buying direct from the brand rather than through a third party is always the better option in my opinion.
August 10, 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you found our prices competitive and were pleased with your experience of buying directly from Tower. We really appreciate you taking the time to share your feedback and your support for purchasing directly from the brand.
Kind Regards,
Tanya - Customer Service Operations Manager
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