TRACKERSHOP LTD Reviews 

Huge thank you to Edson for his quick, professional and clean work on installing our immobiliser. He was very knowledgeable and worked on similar vehicles before, reassured us every step of the way, and stayed with us to complete all the testing. 10/10 service!

After one call, I received a full explanation of the Ghost 2 Immobiliser, including how it worked. It was straightforward, and within two minutes, I made a booking. They then contacted me with a date.

Thanks to Yasar

We used Tracker Team two years ago for my personal vehicle\. An engineer named Gabriel attended and installed a Ghost immobiliser\. While he was still with us, the vehicle repeatedly displayed an engine fault warning\. I explained that the car had previously been completely fault\-free and that I believed the issue was connected to the installation\.

Fast\-forward two years, and I recommended Tracker Team to one of our customers\. While I was working on the customer’s vehicle, one of their engineers, Edson Dias, arrived to carry out the installation\. We started talking, and I explained the ongoing issue with my own vehicle\.

Edson asked how far away the vehicle was\. I told him it was only five minutes away, so I collected it\. Within three minutes of inspecting the immobiliser, Edson identified the cause of the faults as an installation issue\. He corrected it within approximately ten minutes\.

For two years, I believed this was simply something Ghost immobilisers could cause\. I was wrong\. In my experience, the issue was related to the original installation, and the repeated engine warning light ultimately led to around £3,000 being spent investigating the problem\.

I have no complaints about Tracker Team as a business\. Most customers receive an installation appointment within days of calling, and the overall service is excellent\. However, based on my personal experience, I would strongly recommend requesting Edson Dias where possible\.

Not only did Edson correct the issue quickly, but he also explained the system and its essential instructions step by step\. His workmanship and attention to detail were second to none—an extremely neat, almost “ninja\-style” installation\.

When our first engineer was booked, we specifically told them we’re not available between 3-3:45 due to school runs. They confirmed that was fine and on the day we also sent the engineer a reminder.

The engineer came promptly at 3:00 and told us he couldn’t wait and the office was chasing him.

It was hard to arrange another engineer and it was going to be another couple weeks wait so we asked for a refund as I found a place who can fit our ghost immobilizer a lot sooner. All of a sudden they can book us in within the week.

During the day of the installation everything went smoothly and I was not present so the wife assumed everything was in working condition.

I then realised that the stop start function stopped working and the car would not auto lock. We emailed the engineer twice with no response.

I then emailed trackershop and still didn’t get a response.

I’ve seen a few reviews on here and a lot of people has mentioned their communication is poor once you’ve paid.

Great service from Yas made the whole event simple and easy and felt valued as a customer, well done

Yesar was very easy to deal with and got me sorted in good time! I can’t recommend theses guys and yas enough 🙏🏽

Great job. Our fitter, Edson Dias, was quick efficient and friendly. Explained how it worked really well. Thank you

Edson Dias was the engineer assigned to my job and everything ran like clockwork - from booking the appointment promptly after my initial enquiry, confirming estimated arrival time the day before, giving me an accurate arrival time on the day and then carrying out the installation. Edson was friendly, professional and very efficient, even though the job wasn’t straightforward. He ensured everything was set up correctly and shipshape before leaving. Highly recommend this engineer and company.

Tracker shop were really easy to deal with and organised the installation of my Ghost immobiliser and S5 tracker system really promptly following my online order. The engineer they sent was Edson Dias and he was very friendly, professional and super helpful explaining everything. If you’re looking to install a tracker/immobiliser then I can highly recommend this company.

Great Service, Very Helpful Thanks So Much
Yasar Ali

I spoke with Yas who was great in helping me get a new package deal, and made the process easy and quick. Very friendly and highly recommend!

Contact was easy and the agent Yasar was very helpful and knowledgeable. Communications from the company was clear and quick. Would recommend Trackershop.

Great installation of an immobilizer by Edson - very efficient and helpful!

I couldn’t be happier with the service from Trackershop. From start to finish, the whole process was smooth, professional and stress-free. Edson Dias did an outstanding job with the installation. He arrived on time, explained everything clearly, worked meticulously, and left the car exactly as he found it. His attention to detail and knowledge gave me complete confidence that the tracker had been installed to the highest standard.

It’s rare to come across someone who genuinely takes pride in their work, but Edson definitely does. He was friendly, courteous, and happy to answer all of my questions without rushing. I would highly recommend Trackershop to anyone looking for a professionally installed vehicle tracker, and I’d especially recommend requesting Edson Dias if you get the chance. Excellent service all around.

Edson Dias was excellent and helped me understand the tool and set up my mobile phone. I am a happy customer.

Really great service special thanks to Edson Dias.

Absolutely useless customer service, expect to spend hours on the phone trying to sort out problems that they created in the first place. Beware, that tracker shop and Scorpion are the same, so expect the same poor level of service with Scorpion as well.

Update to review one week later. The reply below was made expressing concern and a wish to contact to discuss, I accepted the offer to discuss but no further contact has been forthcoming.

Further Update. Having replied to emails, I am now told that I haven’t been contacted by phone because I am required to give my availability to take a call. What happened to the days when you just picked up a phone and spoke to someone without the need to schedule a call.

Update: Having been told that the reason I had no contact was due to me being at fault for not advising time i was available to take a call, I rang the office, waited over 30 minutes on hold and left a message asking for the customer service manager to call me back, I also returned an email giving my availability a from 9.30 to 5.0 Monday to Friday, I did not receive any call back or response to my email, I can only conclude that the replies posted on here are for the benefit of others rather than the actual complainant. It confirms and backs up the awful customer service, as far as the product goes its a bit clunky to use, no instructions, you have to work everything out for yourself or search online, there is of course the technical helpline if your prepared to be on hold for a considerable time.

Edson Dias was absolutely fantastic contacted me the day before to confirm address and to give approximately the time he would arrive
Exactly on time wow what a fantastic service got on with the job without any problems
Edson you are absolutely a legend and amazing and a great asset to the company
Fantastic Service

Genuinely a great group of people. I made several changes to my order over a few weeks before installation and all handled well. My installation engineer, Edson, was super knowledgeable which was good as I had one of the first Cayenne EVs in the UK so he had to ensure compatibility, and he really cared about his work. This is my second vehicle sorted by this group. Thanks!

Edson Dias installed a front and rear dash cam and Ghost Immobiliser for us. He arrived promptly, did everything in 1.5 hrs and the car is neat and tidy (no cables). Demo done and everything working as expected. First rate and a lovely guy too. Would highly recommend! Thanks