Trackhat Reviews 154

I ordered a product through them. James told me 7 weeks due to Covid. I waited and 8 weeks later I emailed him to find he had not shipped. I live in South Africa so he told me to pay extra for private shipping which I then did. Then 3 weeks later I email him and he says he has not shipped it but would do it soon. He then says he shipped the item but can not provide any proof of this shipping and then tells me he did not use the private courier. I am certain he is just stealing peoples money now and suggest no one uses or buys from this company EVER!

Paypal has not refunded me either for the product but I did manage to get refund for private courier. I still have no product and James does nothing and no replies.

Awful company to deal with. Non-existent communication with its customers, and painfully slow time to ship a order. I understand the Lockdowns have been tough on businesses in the UK, but if you dont even communicate with your customers at all or in a timely fashion, you have just lost my business. Not just me who is reporting this, take at look at their facebook page and here on trustpilot. Why don't they stop taking orders if they are so overloaded? Why can't I track my order on their broken stone-age website? I have been waiting 2 weeks and it still hasn't shipped and have opened a support ticket with them a few days ago to cancel my order. Nothing heard back from them yet, but if they do not cancel my order I will be disputing the payment with my credit card company. TrackHat has lost my business because of this, Im going to get a DelanClip. SHAME on a "company" that operates like this. Nothing but complaints from other customers not receiving reply's to their support tickets. I really wish I could recommend this company to others, but if this is how they operate with their customers, then goodbye!

I bought this product December 10th and received it on January 6th. I followed the instructions provided to set up the tracking hat with the Playstation camera. The hat never work. I have tried to contact James at TrackHat using their support email system and received one response on the 8th but have not had another response from them. Great concept, terrible execution and non-existent customer service.

I've ordered at december 17th. Via Paypal they said they dispatched the item on january 8th, but i've never received the order. If you log in it says I haven't ordered anything. You never get feedback of them. It will probably end up in asking my money back via Paypal. All in all a very bad experience.

I bought a headset on Dec 20th, 2020 after it didn't arrive by the middle of Jan I contacted them and they said they had no knowledge of the order but funny enough had taken my money on the same day. I have stupidly bought another one and when I try and contact them its an automated service with no other way of getting in touch, they are quick to take your money, you could have had a good business here but your customer service is shocking....avoid at all cost

Just awful. Nothing has arrived, more than a week and still no one replies(even though it says you have to wait 3-5 days before you get a reply..), I had to ask PayPal to refund me unfortunately. definitely the worst buying experience I've had in a long time. apparently they only know how to fulfill orders and take your money.

Do yourself a favor, get something else.

Not as good or as easy to use as TrackIR5. I had to download opentrack software directly and use it because the trackhat branded version they include doesn't even register LEDs from their own hat. You can forget getting any customer support or responses when you contact the company about shipping or product issues. Spend more money and get a nice product.

I mailed my trackhat back per their instructions for a refund. October 6th, 2020, only get a reply it takes 3 to 5 days for a response. then never hear from them again this was my letter via email, I placed an order on Aug 1/2020 for yourTrackhat. I did not receive Trackhat until October 1/ 2020. I could not get to work on my pc, so I was informed If I returned in original packing I would get a refund. I mailed Trackhat back on October 8th, 2020. As of Nov. 5th, 2020, I have had no refund. So SEND A REFUND OR SEND BACK THE TRACKHAT THAT DIDN'T WORK, BACK TO ME. My original PayPal ID #IR534693WU7241337 transaction. I am really upset with your group for a slow reply and action. Beware if you buy as they will not respond. if I could I would take away the 1 star

Great Product

i received my trackhat (wired), camera and camera mount the other day, ordering little under a month before to my knowledge, which is great given the current circumstances of the world. The trackhat works great for me no issues whatsoever. Feels very sturdy and the camera is great upon initial use in Arma 3 i noticed a slight fps drop but after changing the camera refresh rate to 60Hz and restarting Arma 3 there was no issue at all, although that could very well have just been Arma being Arma. In closing im exceptionally happy with the purchase and the time in which it arrived to me.

After 3 weeks, 2 emails I still didn't get any reply so now I will do refund, I will guess that it's scam.

I bought a Trackhat in december, it nerver worked well, the applicatiin is awful and suddenly it stopped charging. I contacted customer support and we agreed to send the brocken trackhat (I pay the cost of delivery) and we will refund me the money. The Trackhat arrived a couple of month ago, he confirmed but no refund, we I have asked what has happen now he states that he has not received it... total disaster of in service issues. I WILL NEVER RECOMED IT

I ordered on 28th June. At the point of ordering I was advised a lead time of upto 3 weeks. After 4 weeks I emailed and the automated reply suddenly said 4-6 weeks....but maybe 5. 7 weeks on and several emails later I've had absolutley no response or info as to when I will receive my order. Looking online it looks like im not the only one. I understand Covid has taken its toll on small businesses but the courtesy of an email to explain where my goods are etc wouldn't be hard. I feel like I have been scammed out of £70 plus.

Prior to purchase of a TrackHat Plus when I had questions regarding product James would respond appropriately. I purchased product including the tracking option. I have asked for the tracking info and status several times but James has not responded and conveniently disapeared. I suspect I just got ripped off of my $85 plus dollars. Very poor customer service. Still have not received product.

I purchased a Trackhat Plus head tracking kit on the 26 June, cost 86.50 plus shipping and Tax, paid through paypal.
To date i have had no products delivered, no form or attempt of communication from Trackhat, although i sent two emails , the last was a semi harsh e-mail requiring them to cancel the order and return my funds. ( I hope i am wrong , but the sale of this product appears to be a scam).

Horrible service! Bad 3d print that didnt allow trackhat cap to be turned on. was told to send back item so i did now im without product, without the money, ignored and had to pay twise for postal fees.

Dont risk it! Get another product!

Did not receive anything payed £78 for trackhat. Very poor and rude customer care. So far no solution at all. Dont order here!!!!

Since purchasing the "Trackhat", it has spent more time being repaired , firstly for a dead diode and then the cheap battery housing collapsed preventing usb connection. Communicating with this company is almost impossible as there is no direct email address and the telephone just rings and no one answers. Although I have Post office "proof of delivery" having returned the defective hat to them they deny receiving it. Had I known track hates customer service setup I would have replaced my ageing "Track IR" with a new one, although more expensive track IR functioned exceedingly well and with excellent customer service. the old saying "you will remember the quality long after the price is forgotten" I am afraid that "Trackhat" has left a very bad impression.

Bought a TrackHat head tracking kit, the hat was too small for my head so I returned it, they kindly accepted it but haven't refunded as they promised, waited 18 days so far and no response from their support.

Now waiting for the PayPal dispute to finish.

The product they sell works but the customer support is terribly unresponsive.

Great product, and good service!