Sorry only One star down from top marks because my Sievert Gas pipe never left you guys on the 1 Dec 2025 as scheduled ... I ordered online 4 hours before the cut off time for same d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've ordered from them a few times always had items delivered quite quickly. Signed up to their mailing for £5 discount but didn't get it on this purchase hence 4 stars.
Company replied
There was a delay in sending the package apart from that everything was okay item was as described and at a very competitive price
Company replied
Solid service with plenty of notification e-mails telling me the delivery was on its way. Took a week to arrive but that was within the timeframe. For the exceptionally low price I paid, it was worth... See more
Company details
- Tool Wholesaler
- Construction Machinery and Equipment Store
- Home Improvement Store
- Plumbing Supply Store
- Safety and Work Wear Store
- Tool Store
Written by the company
At Trade Counter Direct, we pride ourselves on being your go-to destination for top-quality tools and accessories. Based in Devon, we offer an extensive range of products from top brands, catering to both professionals and DIY enthusiasts across the UK. Our commitment to competitive prices, excellent customer service and fast delivery ensures that you have the right tools, right when you need them. Experience the convenience of shopping with a reliable and knowledgeable team dedicated to meeting your needs.
Contact info
Yalberton Industrial Estate, TQ4 7QR, Paignton, United Kingdom
- 01803666630
- sales@tradecounterdirect.com
- www.tradecounterdirect.com
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically replies within 1 week
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Very pleased with the item purchased…
Very pleased with the item purchased also it was delivered very quickly.
September 4, 2025
Reply from Trade Counter Direct - TCD
Hi there,
Thank you for the 5-star review! We’re really pleased to hear you were happy with your purchase and that it arrived so quickly.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
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I have received a wrong product. Disappointed
I have received a wrong product. Electric Meter replacement door. 40x 60cm. but it came smaller In size, In order for me get the right one I have to pay postage fee £8 something to get refund or exchange. Product was £24.99. It not worth the hassle.
September 3, 2025
Reply from Trade Counter Direct - TCD
Hi Janak,
We’re sorry to hear about your disappointment with the size of the replacement door. We understand how frustrating it is when an item doesn’t meet expectations.
Just to clarify, we only apply a return postage fee in cases where the wrong size has been ordered by mistake. If the item supplied is incorrect due to our error, we would of course cover the cost of return or exchange.
Please contact us directly at Select Trade Brands Support support@selecttradebrands.com
with your order details so we can review this fully and resolve it for you. We’d like to make sure you receive the correct size without unnecessary hassle.
Thank you for your feedback — it helps us improve clarity and ensure a better experience in future.
— The Select Trade Brands Team
Good communication and technical…
Good communication and technical understanding of the conversation
September 1, 2025
Reply from Trade Counter Direct - TCD
Hi Vinny,
Thank you for the 5-star review! We’re really pleased to hear you were happy with both our communication and the technical understanding shown during your order.
We truly appreciate your feedback and look forward to helping again in the future.
— The Select Trade Brands Team
Great service all round
Great service all round. Good price, fast delivery, thank you.
August 22, 2025
Reply from Trade Counter Direct - TCD
Hi Lloyd,
Thank you for the fantastic 5-star review! We’re really pleased to hear you were happy with the price, the fast delivery, and the overall service.
We truly appreciate your support and look forward to serving you again in the future.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi Mr. Barry,
Thank you for the 5-star review! We’re really pleased to hear your chisels arrived exactly as described and well packaged.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
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Exceptional serviceI couldn't believe how quickly my items…
I couldn't believe how quickly my items arrived. Easy to order too.
August 29, 2025
Reply from Trade Counter Direct - TCD
Hi Susan,
Thank you for the brilliant 5-star review! We’re so pleased to hear your items arrived so quickly and that the ordering process was simple.
We really appreciate your feedback and look forward to helping again whenever you need us.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi DMS,
Thank you for the 5-star review! We’re delighted to hear you were happy with the service.
We really appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Best price and honest delivery times
August 22, 2025
Reply from Trade Counter Direct - TCD
Hi Martyn,
Thank you for the fantastic 5-star review! We’re really pleased you were happy with the price and that our delivery times were clear and accurate.
We appreciate your trust and look forward to serving you again in the future.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi Suellen,
Thank you for the brilliant 5-star review! We’re so pleased you found it easy to get in touch with us and that your order was delivered quickly.
We really appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
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Great service
Great website, easy to navigate and find what I wanted. Competitive pricing and speedy delivery.
August 21, 2025
Reply from Trade Counter Direct - TCD
Hi Mr. Dore,
Thank you for the fantastic 5-star review! We’re delighted to hear you found our website easy to use, our prices competitive, and that your order arrived quickly.
We really appreciate your feedback and look forward to helping again in the future.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi Jacquie,
Thank you for the 5-star review! We’re so glad you were happy with the price and the quick delivery.
We really appreciate your support and look forward to helping again soon.
— The Select Trade Brands Team
First time using excellent company from…
First time using excellent company from start to finish will be using again thanks
August 20, 2025
Reply from Trade Counter Direct - TCD
Hi Sam,
Thanks for the fantastic 5-star review! We’re delighted your first experience with us was such a good one, from start to finish.
We really appreciate your trust and look forward to helping again when you next need us.
— The Select Trade Brands Team
Well packaged and delivered on time.
August 18, 2025
Reply from Trade Counter Direct - TCD
Hi Mr. Irvine,
Thank you for the 5-star review! We’re really pleased to hear your order arrived on time and was well packaged.
We appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
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Product was cheaper than anywhere else…
Product was cheaper than anywhere else and shipping was free.
Items arrived in good time and in good condition.
August 18, 2025
Reply from Trade Counter Direct - TCD
Hi NBB,
Thank you for the fantastic 5-star review! We’re delighted to hear you found the product at the best price, enjoyed free shipping, and that everything arrived quickly and in great condition.
We really appreciate your feedback and look forward to serving you again in the future.
— The Select Trade Brands Team
Item arrived quickly and safely and was…
Item arrived quickly and safely and was a perfect fit
August 11, 2025
Reply from Trade Counter Direct - TCD
Hi Ali,
Thank you for the fantastic 5-star review! We’re delighted to hear your item arrived quickly, safely, and was a perfect fit.
We really appreciate your support and look forward to helping again in the future.
— The Select Trade Brands Team
Ordered parts for my strimmer
Ordered parts for my strimmer,
Competitive prices and didn’t have to wait too long
August 11, 2025
Reply from Trade Counter Direct - TCD
Hi Louise,
Thank you for the 5-star review! We’re really pleased to hear you found our prices competitive and that your strimmer parts arrived without too much waiting.
We appreciate your support and look forward to helping again whenever you need us.
— The Select Trade Brands Team
Took far to long for delivery.
August 15, 2025
Reply from Trade Counter Direct - TCD
Hi Antony,
Thank you for your feedback. We’re really sorry your delivery took longer than expected — we understand how frustrating delays can be.
We’re reviewing our dispatch and courier processes to improve delivery speed and keep customers better updated in future. Your comments are genuinely helpful in highlighting where we need to do better.
We appreciate your patience and support, and we hope to provide a smoother experience next time.
— The Select Trade Brands Team
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Great service
Great service. Easy ordering and payment. Prompt dispatch and good communication.
August 15, 2025
Reply from Trade Counter Direct - TCD
Hi Maria,
Thank you for the wonderful 5-star review! We’re delighted to hear you found ordering and payment easy, and that our prompt dispatch and communication made the experience smooth.
We really appreciate your support and look forward to serving you again in the future.
— The Select Trade Brands Team
Great item very quick delivery and a…
Great item very quick delivery and a good price.
August 14, 2025
Reply from Trade Counter Direct - TCD
Hi Thomas,
Thanks for the great 5-star review! We’re really pleased to hear you were happy with your item, found it at a good price, and received it quickly.
We appreciate your support and look forward to helping you again soon.
— The Select Trade Brands Team
Reply from Trade Counter Direct - TCD
Hi C.A.,
We’re very sorry to hear your item arrived in this condition and that you didn’t receive the packaging as expected. That’s certainly not the experience we want for our customers.
We’d like to look into this further and get it resolved for you. Please contact us at Select Trade Brands Support support@selecttradebrands.com
with your order reference so we can review the issue and arrange a solution.
Your feedback is really important to us, and we’ll also review the product listing to ensure it reflects what customers receive accurately.
— The Select Trade Brands Team
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