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Tradersplace Reviews 219

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TrustScore 3.5 out of 5

3.3

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Wir haben es uns zum Ziel gesetzt, von Beginn an eine der besten Lösungen am deutschen Online-Broker Markt anzubieten und in diesem Geschäftsfeld neue Standards zu definieren. Unsere Kunden wollen wir mit einem einzigartigen Preis-/Leistungs-Verhältnis begeistern. Neben einem umfangreichen Angebot an Finanzinstrumenten und der Möglichkeit an allen wichtigen nationalen und internationalen Handelsplätzen (börslich und außerbörslich) zu handeln, bieten wir unseren Kunden auch eine hochmoderne Smartphone App und eine vollwertige Web-Applikation.

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3.3

Average

TrustScore 3.5 out of 5

219 reviews

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Replied to 97% of negative reviews

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Rated 2 out of 5 stars

No Advantage

For registering, I was promised a bonus which I did not receive yet. You have to log in approximately every 30 seconds. I can not find a way to invest in bonds - this was my only reason for registering besides the bonus.

July 28, 2025
Unprompted review
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Reply from Tradersplace

Herzlichen Dank für Ihre Bewertung! Die Erfüllung der Voraussetzungen für den Erhalt des Neukundenbonus wird einmal pro Monat gegen Monatsende von uns geprüft.
Anbei finden Sie alle Informationen zu den Voraussetzungen:
https://tradersplace.de/angebot/angebot/neukundenbonus
Wenn Sie die Bedingungen erfüllt haben, wir Ihnen der Bonus automatisch gutgeschrieben, wenn Sie die Bedingungen nicht erfüllt haben, dann erhalten Sie diesen nicht. Bei Rückfragen sind wir Ihnen unter kundenservice@tradersplace.de gerne behilflich!

Rated 2 out of 5 stars

Bad UI and difficult to close account

First of all the app doesn't look modern and is cumbersome to use. For example, sometimes the keyboard is overlayed on top of the field you're currently typing in. This is on iPhone 15.

But far worse is that there is no easy way to close the account. You have to fill out a long form from a separate bank that this company is working with, what is this 1995?

Can't recommend.

May 15, 2025
Unprompted review
Tradersplace logo

Reply from Tradersplace

Thank you for taking the time to share your feedback with us. We sincerely appreciate your input, as it helps us identify areas for improvement and enhance the user experience of our app.

Regarding your concerns about the app’s design and functionality, we would like to assure you that our app is indeed modern and undergoes continuous updates to ensure optimal performance and usability. The issue you described, where the keyboard overlays the input field, is not typical behavior, and we would be grateful if you could provide us with more details—such as your device’s software version and the specific screens where this occurs—so we can investigate and resolve it promptly. Please feel free to send this information to kundenservice@tradersplace.de, and we will forward it to our development team for further analysis.

Concerning the account closure process, we would like to clarify that it is not as cumbersome as perceived. Depending on the verification method, a simple signed request with instructions for transferring the remaining cash balance is sufficient. The form you mentioned is merely an optional tool provided for customer convenience, streamlining the process by pre-filling necessary details.

We regret any inconvenience you may have experienced and would welcome the opportunity to assist you further. Should you have any additional questions or require support, please do not hesitate to contact our customer service team.

Rated 1 out of 5 stars

Racist approach

I wanted to register on the platform, but it doesn't allow me because my nationality is Russia, even though I legally live in Germany.
They even don't have Russia in the list of countries, obviously I was not able to complete registration.
But I keep receiving emails asking to complete my registration, I even put it in spam, but they still find a way to notify me!

I wrote them directly to the customer service telling that I don't appreciate their policy, their answer was clear that they are not gonna change it.
But the most annoying is that I still receive notifications from them to complete my registration!

Terrible

May 28, 2025
Unprompted review
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Reply from Tradersplace

Herzlichen Dank für Ihre Bewertung! Sie wurden per Mail bereits ausführlich darüber ausgeklärt, dass unser Dienstleistungs- und Servicespektrum keinesfalls von diskriminierenden oder inklusionsfeindlichen Motiven getragen wird. Zudem wurde erläutert, dass es bei Ihnen bezogen auf Faktoren der Einzelfallprüfung zu einer Ablehnung kam und wir Ihrem Antrag auf Löschung des Onboardings gemäß Art. 17 DS-GVO fristgerecht soweit gesetzlich zulässig nachgekommen sind. Wir sind jedoch bemüht, unsere Dienstleistungen und unseren Service stetig zu erweitern und würden uns freuen, Sie gegebenenfalls zu einem späteren Zeitpunkt als Kundin begrüßen zu dürfen.

Rated 1 out of 5 stars

poor customer service and constant text messages and marketing e-mails with no opt-out link

I'm based in Switzerland and apparently they don't do business in this country. Unfortunately I got to know this relatively late in the sign-up process, after sharing my e-mail and phone number. Now I get constant e-mails and text messages to continue my registration, although I can't even select Switzerland as a country of residence!
I contacted customer service twice and no reply yet. Automated e-mails continue and there is no opt-out possibility. Really annoying.

October 11, 2024
Unprompted review
Tradersplace logo

Reply from Tradersplace

Vielen Dank für Ihr Feedback. Bitte kontaktieren Sie uns unter kundenservice@tradersplace.de, damit wir Ihnen eine entsprechende Hilfestellung bieten und Ihr Problem lösen können. E-Mails werden stets zeitnah beantwortet, bitte vergewissern Sie sich die richtige Mailadresse verwendet zu haben.

Rated 3 out of 5 stars

Required Multiple attempt to complete registration

I tried to subscribe to this service.
In the last step, after the successful verification with WebID, I got stuck on that screen for 15 minutes.
I reloaded the page and I was forced to do everything from scratch.
It's not worth the pain. This already tells everything about how good this product is.

Fun Fact: I have a recording of the whole experience as I wanted to have proof that I was opening the account through Shoop.

EDIT: Changing my rating to 3 stars because I managed to complete my registration, after THREE attempts. Let's see if I will receive the bonus now.

November 27, 2023
Unprompted review
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