What a fantastic quick response to the fact my grandson wanted a different colour than the one I had ordered because he already has the black and grey one You answered the query about my mistake in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
TRAILBERG ARE A BRILLIANT Company to buy from . There styles and designs are beautiful, my Son who bought nearly £500 worth of clothes is extremely happy . The Customer Service is at the top the be... See more
Company replied
Every item of Trailberg clothing we have received has been such high quality. Not only does it look good, it feels good, every tracksuit we have bought is so comfortable. Customer service is amazing a... See more
Company replied
Purchased items for my teenager. Trailberg is one of his favourite brands, the clothing is excellent quality and he feels & looks totally on trend. (He should be a brand model). Website is easy t... See more
Company replied
Company details
Written by the company
Our clothing is designed with the needs of mountain runners in mind, providing you with the freedom of movement, breathability, and durability you need to tackle even the toughest trails. Whether you're running through the high alpine meadows or climbing steep ascents, our gear is built to keep up with you every step of the way.
Contact info
United Kingdom
- support@trailberg.com
- www.trailberg.com
4.4
Excellent
3K reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery great item
March 8, 2026
Reply from Trailberg
We're happy to hear that you received your item quickly and that you are pleased with it. Thanks for your feedback!
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Reply from Trailberg
Hi Luke,
Thank you for letting us know that you are happy and satisfied with the good service. We really appreciate it. Cheers!
Very fast and efficient service and…
Very fast and efficient service and very happy with the coat
November 28, 2025
Reply from Trailberg
We're happy to hear that you received fast, efficient service and are very pleased with the coat. Thank you for your positive feedback!
Reply from Trailberg
Thank you for the positive feedback, it is greatly appreciated!
Brilliant quality
Brilliant quality material used with trailberg. Great coat, fits well. Delivered quickly
February 27, 2026
Reply from Trailberg
We're happy to hear that you're pleased with the brilliant quality and fit of your new coat! We appreciate your positive feedback and are glad it was delivered quickly.
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Purchased items for my teenager
Purchased items for my teenager.
Trailberg is one of his favourite brands, the clothing is excellent quality and he feels & looks totally on trend. (He should be a brand model).
Website is easy to order from & I received my delivery quickly.
Also really helps us mum's being able to split the bill into 3 payments.
February 8, 2026
Reply from Trailberg
Hi Donna,
Thank you so much for your lovely feedback! We are delighted to hear that your teenager enjoys Trailberg and feels confident and on trend wearing our pieces. It is also great to know that you found the website easy to use and that your order arrived quickly. And we are glad the you also appreciate the customer-friendly payment options. We truly appreciate your support, and we can't wait to hear from you again. Cheers!
I love the quality of this jacket
I love the quality of this jacket. Looks awesome. Many compliments on the style.
February 25, 2026
Reply from Trailberg
We're happy to hear that you love the jacket's quality and style! It's great to know you've received compliments. Thank you for your positive feedback!
Reply from Trailberg
We're happy to hear that you enjoyed the quality of your purchase. Thank you for your high recommendation; we appreciate your feedback!
Good quality clothing
Good quality clothing washes well and my son loves the fit and feel. Hard wearing.
December 15, 2025
Reply from Trailberg
We're happy to hear that your son loves our clothing! We appreciate you mentioning the quality, fit, feel, and durability. Thanks for your positive feedback!
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Reply from Trailberg
Thank you for the positive feedback, it is greatly appreciated!
Excellent
The customer service was absolutely brilliant had an issue and they sorted it right away.
March 1, 2026
Unprompted review
Reply from Trailberg
We're happy to hear that our customer service team resolved your issue quickly and efficiently! We appreciate you taking the time to share your positive experience with us.
It’s All Good
Ordering was easy , but the quality of Trailberg’s clothing is second to none and the fit is perfect , it’s just GOOD STUFF , FOR SURE !!nothing better
December 16, 2025
Reply from Trailberg
Hi Paul,
Thank you so much for this amazing review. We are so happy to hear that ordering was easy and that the quality and fit of your Trailberg pieces exceeded your expectations. Hearing you say it is good stuff and nothing better truly means a lot to us. We really appreciate your support. Cheers!
Product was good however not a great…
Product was good however not a great delivery experience
February 23, 2026
Reply from Trailberg
Hi Laura,
Thank you for your 3-star review. We’re sorry to hear about the slight delay in receiving your parcel and completely understand how frustrating even a one-day delay can be. According to the tracking information, the delay was caused by an issue at DPD’s sorting facility, which was unfortunately beyond our control. While situations like this can occasionally happen, we truly regret any inconvenience it may have caused you. We sincerely hope this experience won’t discourage you from shopping with us again, and we look forward to serving you better in the future.
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Spot on for quality, size & money
Absolutely 100 percent shop with Trailberg new stuff getting added all the time quality clothes decent material and sizes spot on fast delivery deffo recommend and the clothes last don't fall to bits
February 22, 2026
Reply from Trailberg
We're happy to hear that you had a great experience with our products and services! It's wonderful to know that you appreciate the quality, sizing accuracy, and fast delivery. We appreciate your recommendation and are grateful for your feedback.
Reply from Trailberg
We're happy you received your warm coat quickly and that you enjoyed our service. Thank you for your positive feedback; it means a lot to us.
Great quality clothing
February 20, 2026
Reply from Trailberg
Thank you for the positive review, it is greatly appreciated!
Never had a bad product!
I’ve bought lots off items from trailberg. From tops to shorts to jackets and even bags, the quality,price and customer service is second to none! My go to brand for anything. Can’t praise them enough 👌
February 26, 2026
Unprompted review
Reply from Trailberg
Hi Trustpilot,
This is an automated message to let you know that we've received your message outside of our business hours. Please expect a delay in our usual response time as we are currently dealing with a high volume of emails. We will do our best to attend to your concern as timely as possible.
Thank you for your patience!
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Reply from Trailberg
Thank you for the positive review, it is greatly appreciated!
Excellent easy to order and exchange…
Excellent easy to order and exchange items with great communication throughout. Well done
February 16, 2026
Reply from Trailberg
Hi Shelley,
We're happy to hear that you found it easy to order and exchange items. We appreciate your positive feedback regarding our communication. Your thoughtful review means so much for us. Thank you!
Reply from Trailberg
We're happy to hear that you found our fleece stylish, soft, and a good fit. Thank you for taking the time to share your positive experience!
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