The first time in using Traininn, very pleased with the product, price and delivery. I would certainly consider using again.
Company replied
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See what reviewers are saying
I have bought from Traininn on several occasions. They are an excellent company. The main reasons for initially choosing them were the product price and range of products. They are usually cheaper th... See more
Company replied
I've ordered something from here several times. Everytime the order has some delay, compared to the declared delivery date. This time it took 10 days more and the tracking number didn't work. I had... See more
Company replied
I was a bit skeptical at first because of the relatively high amount of poor reviews but my package was delivered very quickly (eu) and with 0 complications. Box and product were completely intact etc... See more
Company replied
Company details
Written by the company
Traininn’s philosophy is that fitness is not just an activity – it’s a lifestyle. The fitness lifestyle requires the best equipment, clothing and accessories so that each activity can be enjoyed to the fullest. Traininn stocks a huge range of fitness equipment, apparel and nutritional products, so that customers can find everything they need for optimum health and wellness in one convenient online destination. The highly skilled Traininn team offers top quality customer service and online support to get the best results for all personal needs. Traininn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2,600,000 legitimate products in a HQ storage of 30.000m2 and over 10,500 trusted brands available to ship to over 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way.
Contact info
Spain
- traininn.com
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Total lack of Customer Care
The order was considerably delayed and as a result i had left for an extended holiday. I recieved a notice of delivery from the Courier SpringGDS and thought noting of it. Returning from holiday and with no goods i approached the support team for proof of delivery assuming that it was delivered to neighbour. Photo or signature would evidence that and help me find the goods. Tradeinn can't provide this and now tell me that delivery is by Royal Mail. I am still waiting for additional information but Tradeinn are trying to say that its outside of accepteble delivery times for complaints and claims. Not fair in any way. I will continue to chase them but they are not interested. Buy elsewhere!
June 4, 2026
Unprompted review
Reply from Traininn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
The first time in using Traininn
The first time in using Traininn, very pleased with the product, price and delivery. I would certainly consider using again.
June 11, 2026
Unprompted review
Reply from Traininn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Delivery took a while (well over a…
Delivery took a while (well over a week)
When delivered the box was battered but the contents were fine.
May 14, 2026
Unprompted review
Reply from Traininn
Good Morning,
Thank you for your feedback! We’re delighted to hear that everything was fine. We look forward to serving you again.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our sincerest apologies for any inconvenience caused.
Kind regards,
Great product
Great product, good communication, delivery on time and will be ordering many more times.
May 1, 2026
Unprompted review
Reply from Traininn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
I ordered the product a month ago
I ordered the product a month ago and still haven’t gotten it and it said it will arrive in like a week and i still haven’t gotten the product and I don't even know if I will ever get it
May 16, 2026
Unprompted review
Reply from Traininn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Product arrived in good condition
Product arrived in good condition. Delivery time was about 10 days.
April 16, 2026
Unprompted review
Reply from Traininn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Delivered on time and at a great price
Delivered on time and at a great price
April 15, 2026
Unprompted review
Reply from Traininn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Order placed 67614317 on the 27rh of…
Order placed 67614317 on the 27rh of March with a order confirmation of the 31st of March to the 2nd April. Still no delivery. When I called on the 2nd to ask for tracking no I spoke to a very rude and uninterested lady who stated I don't know when they will arrive perhaps sometime in the next 3 to 4 days. I won't be using this company again they fail their own confirmation dates then have no interest is giving any accurate information of when my order might actually arrive...
March 27, 2026
Unprompted review
Reply from Traininn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
It took way longer than said.
March 27, 2026
Unprompted review
Reply from Traininn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Appalling service, took £11.49 returns postage charge without my consent
Do not order from this company if there's any chance you'll need to return something - it's a total rip off.
I ordered a sports bra that didn't fit. Went through the returns process, which states that returns have to be paid for (fine - that's normal), entered my payment details and clicked to go to the next stage, then immediately was charged £11.49 for my return. Nowhere before this stage was I told that returning items was so exorbitant.
I raised this with them multiple times and each time my complaint was wilfully misunderstood. In the end I gave up and have had to accept paying almost half the cost of the item I returned just to send it back to the retailer.
The attitude of the customer service reps was rude and dismissive. I wish I'd never come across this brand.
March 20, 2026
Unprompted review
Reply from Traininn
Dear Anna,
Thank you for taking the time to share your comments about your experience with us.
This type of feedback allows us to identify what we are doing well and in which aspects we need to have a look at to improve our customers' experience.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
Thanks and best regards
extremely delays on my boxing gloves
I ordered boxing gloves from Traininn, and they are now 3 months late. The parcel has been sitting in South Africa for weeks, yet I haven’t received any pickup location or proper confirmation. I was repeatedly told the parcel was “ready for pick up,” but no further details were provided.
Customer service has been unhelpful and unresponsive, leaving me frustrated and unsure if I will ever receive my order. This level of service is unacceptable for any online store. I would not recommend Traininn for international orders, especially if you want your items on time.
March 19, 2026
Unprompted review
Reply from Traininn
Dear Gabe,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Love my lifters
Love my lifters, however I had to send a different pair back and I needed to print the label old school style, it would be good to have QR codes for returns.
March 10, 2026
Unprompted review
Reply from Traininn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Slight delay in the delivery
Slight delay in the delivery by a few days slightly frustrating. However shoes were a good discounted price compared to elsewhere, great trainers, perfect fit. So happy in the end 😎
February 28, 2026
Unprompted review
Reply from Traininn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Reply from Traininn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Top long time delivery ,totalny…
Top long time delivery ,totalny different than information , customer service doesnt solve the problem only info that all is in regulamin, nothing creative
February 23, 2026
Unprompted review
Reply from Traininn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Reply from Traininn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Reply from Traininn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Terrible experience!
Terrible experience!
I waited over a week for my order. When it finally arrived, the size didn’t fit, so I had to return it. Now, after more than 3 weeks of waiting, they tell me I have to wait another 3 weeks for my money!
What a worthless, poorly organized, and unreliable crappy company. Absolutely do NOT recommend. It’s unbelievable how badly they treat their customers.
February 5, 2026
Unprompted review
Reply from Traininn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
Please accept our apologies for any inconvenience caused.
Sincerely,
Major Delivery issues
Hi I placed an order 2 months ago and still haven't received my order, when I keep checking the delivery status, it only states in transit, beginning to think your store is a scam
December 1, 2025
Unprompted review
Reply from Traininn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Haven't arrived on time and are not…
Haven't arrived on time and are not even in our country, asked them several times for origin of where the products come from, which they have failed to supply, if the products when they arrive are counterfeit which I now suspect then they will be straight returned
January 5, 2026
Unprompted review
Reply from Traininn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
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