Trajector Medical Reviews 

95
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service and the professional, helpful nature of its staff. Many highlight the positive user experience, noting that the team effectively guides them through complex processes and handles necessary paperwork. Reviewers appreciate the thoroughness and efficiency, feeling well-informed and supported throughout their journey with constant communication. However, some customers also noted limitations regarding the scope of assistance provided for claims, particularly concerning appeals or further increases. A few people mentioned feeling they had to do significant work themselves, or did not achieve the desired increase in benefits.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its speed, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting their helpfulness and professionalism... See more

Claim

Users describe ambiguous interactions with claim processes, with some reviewers reporting positive... See more

User experience

Clients share positive opinions on user experience, with many describing it as outstanding, phenomenal, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trajector Medical is very thorough, a qualified nurse will do the interview and they do not rush and will ask about all the your places you have served and what you may have been exposed to. What yo... See more

Company replied

Rated 5 out of 5 stars

Without Trajector helping me with my medical evidence and paperwork, it would have taken years to get what I rightfully deserved. Take the advice of a combat veteran who didn’t think he needed help.... See more

Company replied

Rated 5 out of 5 stars

Trajector has been very professional in their preliminary process of handling my VA claim for Benefit Review. They have called at very step the VA has requested and required each step so far. We are... See more

Company replied

Rated 5 out of 5 stars

So far I am very pleased with the help I’ve received I had tried to do it on my own and was denied but so far they have been very professional and have taken care of everything all I’ve had to do is s... See more

Company replied


Company details

  1. Veterans Organization

Written by the company

Trajector Medical is a Veteran-owned, BBB-accredited company that helps veterans with disabilities document their conditions to show the service connection and real impact on their lives when they seek to qualify for VA disability benefits. Many veterans live with pain, fatigue, mobility limits, or other symptoms that affect them daily, yet medical records are often incomplete or difficult to piece together, failing to connect the military service, the conditions, and the current limitations on basic functions. Trajector Medical bridges these gaps. Licensed medical professionals review existing records, speak with veterans about their service and symptoms, assess how conditions are related to their military service, and identify how they affect routine activities. Veterans receive organized medical documentation including opinions, assessments, and medical and scientific research, supporting more complete records and confidence that their story is reflected when pursuing a VA rating.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

95 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(95)

92 reviews in the last 12 months

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Rated 5 out of 5 stars

They have been wonderful

They have been wonderful; helpingg with evidence package. Also assisting with tracking of appointments.

April 6, 2026
Unprompted review
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Reply from Trajector Medical

Thank you for the 5-star rating, Jonathan! We appreciate the support! - Katie

Rated 1 out of 5 stars

Trajector Medical continues to harass…

Trajector Medical continues to harass me, even after filing a complaint with BBB. This company continues to call and text, soliciting me to assist them in stealing US Veterans benefits. This company has stolen from so many US Veterans and is working hard to get many more before getting cut off (once someone cares enough to stop this dishonorable/disgraceful behavior(s)) from you robbing you of your benefits. BEWARE!!!! You earned your benefits, this company did not!

April 2, 2026
Unprompted review
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Reply from Trajector Medical

Zubaidah, we've looked into your feedback and confirmed your account has been closed. You should not receive any additional outreach. If you need additional help, please reach out to us at clientexperience@trajector.com. - Katie

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Rated 5 out of 5 stars

I put off applying for disability…

I put off applying for disability because I didn't believe I deserved it, and put it off for 20 years until things started piling up medically. I saw an advertisement for Trajector and called them just for grins and giggles to see what I might be eligible for. And I have to say, I was beyond impressed. They were very patient, detailed, and terrific communicators. I received nearly constant status checks throughout (nearly painfully at some points). They did everything. All I had to do was show up for doctor appointments. I was blown away by what I was qualified for, and, a year later, I can say how this has changed my life for the better. These are experienced, prior VA nurses and administrators who complete the paperwork for you. You just proofread and sign. Could not have been a better experience.

Thank you, Trajector! I tell every vet I meet to check out Trajector and see what they can find.

January 31, 2026
Unprompted review
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Reply from Trajector Medical

Thanks Barry! We're so glad we could help you, and we really appreciate the recommendation! -Katie

Rated 5 out of 5 stars

Being working with them in my claim…

Being working with them in my claim have been getting nothing but positive results very reliable and helpful

January 20, 2026
Unprompted review
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Reply from Trajector Medical

Hi David, thank you for your feedback. We're happy you found our team. -Katie

Rated 5 out of 5 stars

Projector is very thorough

Trajector was always professional and thorough and starting the process of earning my VA disability. Well, it started with one issue, through their complete interview, it turns out I have several more. We haven’t reached an outcome yet, but I look forward to where the journey is taking us.

March 23, 2026
Unprompted review
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Reply from Trajector Medical

Hi Tim, thanks for the great rating! We’re glad you’re enjoying your experience with us and we’re here whenever you need anything. - Katie

Rated 5 out of 5 stars

Once my initial interview took place everything took off and my entire life changed.

Once my initial interview took place their is nothing more important to me than staying informed. I served 9 years and spent my last 8 months in Desert Shield / Desert Storm. I was infantry so I had a lot of medical evidence. Can't be more happy with the service I got. Thanks again Trajector Medical

March 30, 2026
Unprompted review
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Reply from Trajector Medical

Hi Tony, thank you! We're glad our team has been able to help you. - Katie

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Rated 5 out of 5 stars

I tried getting compensation on my own…

I tried getting compensation on my own and got nothing. So far Trajector Medical has gotten me 10% and I'm still trying to get more....

March 13, 2026
Unprompted review
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Reply from Trajector Medical

Hi Carl, thank you for sharing your experience! We’re so happy to hear that we have been helpful. - Katie

Rated 5 out of 5 stars

Excellent 👌

March 30, 2026
Unprompted review
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Reply from Trajector Medical

Thank you for the 5-star rating, Michael! We appreciate the support! - Katie

Rated 4 out of 5 stars

Yes I would recommend this service whenever you find out anything related to service time…

Yes I would recommend this service when you want results, they will do know their paperwork and will set up appointments for you to get everything checked out and submit it for you and they get it all verified to send it in to get reviewed by the VA to find out what you are qualified for, and their charges are 5 x the amount of increase of the benefits that you are eligible for.

February 5, 2026
Unprompted review
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Reply from Trajector Medical

We're really thankful for your recommendation, Archie! Thank you for your support! - Tim

Rated 1 out of 5 stars

Take a different road…..

They started out telling us how he would qualify based on their experience. End result husband was denied benefits for 6 conditions. When I called to let them Trajector know they were only concerned with their invoice and would could they expect the payment. I asked for assistance in the appeal process and they said we needed to hire a lawyer because they cannot assist with appeals. Do not waste your money!

March 26, 2026
Unprompted review
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Reply from Trajector Medical

Thank you for connecting with us Robin. Our team provided the details you requested and updated your account. We’re here to help whenever you need. - Katie

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Rated 4 out of 5 stars

The front end of this process was… AWESOME. The back end was NOT

The front end of this process was amazing! The team is very professional and transparent. I was given honest, helpful answers to every question I asked. The interview with the nurse about my symptoms was clear, well organized and efficient. I was truly impressed with the staff and the process.

Preparation for claim exams. The preparation meeting prior to the exams was extremely helpful. I was a little nervous before the claim exams, but very confident after the preparation meeting with the team. Every question I asked was answered completely and accurately. The team member that worked with me was well prepared, asked relevant questions and provided topics to consider that was critical to my preparations for the claim exams.

After receiving the award letter from the VA, the professionalism and transparency that was so impressed with, completely dissapeared.
I was lead to believe that Trajector would do a professional audit of the results from the VA. I was told that the auditor would verify the benefit was calculated correctly. I understood that I would be provided with suggestions for moving forward. I was told it could take a couple of weeks to complete the audit.

I reached out for status of the audit four weeks after I provided the award letter. The response said that my audit would be prioritized and I would hear back soon. I again reached out for status six weeks after the award, the reply was identical.
I had questions about an inconsistency with one of the claims and requested claim exams. No meaningful response.

Within 30 minutes of the non helpful response to the six week inquiry, I received the "audit report" via email.

The audit report was tabular summary of the results that I could have done in less than 30 minutes myself. There was ZERO professionalism in this audit report. There was no indication that the benefit calculations were verified. There was no information about potentially related claims I might consider.

I was waiting on the audit report, hoping it would be helpful for me in the preparation of the supplemental claim I needed to submit. There was explanation of why the VA would have not requested a claim exam, but denied one of the claims because there was no evidence provided. Needless to say, I was disappointed in the lack of anything substantive in the "audit report." I wasted 6 weeks waiting for an unprofessional, effortless audit.

Trajector did not waste a day getting my payment, but wasted 6 weeks, not performing a meaningful audit.

March 16, 2026
Unprompted review
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Reply from Trajector Medical

Hi Lester, thank you again for your insight! It looks like our team was able to get in touch with you and review your questions. Let us know if there’s anything else we can assist with! -Tim

Rated 5 out of 5 stars

My experience with Trajector has been…

My experience with Trajector has been very beneficial for me and I am very pleased with how each individual I’ve worked with has been very professional and gave me positive results.

Michael Brightwell

February 5, 2026
Unprompted review
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Reply from Trajector Medical

Thank you for sharing your experience, Michael! We’re so happy to hear that we have been helpful. -Tim

Rated 5 out of 5 stars

Very helpful and taking their time to…

Very helpful and taking their time to assist me. Very professional in dealing with me explaining the details.

March 20, 2026
Unprompted review
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Reply from Trajector Medical

Hi Richard, thank you for the 5-Star Rating! We are thrilled to hear you had a great experience with us. -Tim

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Rated 5 out of 5 stars

They were all very kind and respectful…

They were all very kind and respectful that means a lot to me I didn’t get a raise in benefits but I feel they gave me all the support they could an I really appreciate the help and patience they have

February 17, 2026
Unprompted review
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Reply from Trajector Medical

Hi Jerry, thank you for your kind words and sharing your experience. We're happy you found our team supportive. - Katie

Rated 1 out of 5 stars

Trajector is a scam

Trajector is a scam. They email and text you a day and time they will call. And you wait by your phone all day and don't hear from them. It's totally BS if you ask me.I think they just try to get us vets hooked on their gimmick. They should be reported to the BBB. As a matter of fact I'll file a complaint with them

March 16, 2026
Unprompted review
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Reply from Trajector Medical

Our team reached out, shared the information you needed, and updated your account. If you have any other questions or need additional support Randy, let us know. - Katie

Rated 5 out of 5 stars

Very professional

Very professional. I really appreciate all the help. Though I did not get any approved. It helps to know you all are there to help.

March 16, 2026
Unprompted review
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Reply from Trajector Medical

Thank you for the 5-star rating, Cleofe! Thank you for your support! - Katie

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