Transact Wrap Reviews 

My lawyers contacted transact to liquidate my late mothers investments. After a week of waiting for something which should have taken a matter of hours, they requested documents that they had already received. Once this was pointed out they sent yet another form to my lawyers to complete. When i called to inquire what was taking to long to transfer funds, they would not talk to me despite me passing all security checks because they said i was not an executor on my mothers will. I am, but they did not have the correct information. For a company that is supposed to manage money and live in the digital age it's embarrassing how incompetent they are.

On this occasion I contacted Transact myself. I found the gentleman to be very helpful and he emailed me as promised about my inquiry. It has put my mind at rest.

I had investments on the TRANSACT Platform from 2008 until 2023. On the occasions I needed to contact TRANSACT (by e-mail) - particularly during draw-downs - I always received a prompt and full reply to my enquiry.
I personally would have no hesitation in recommending TRANSACT to any body that asked my opinion.

I found the experience dealing with Transact very good. my Client service manager Alex Reeve always replied quickly to my emails and always answered my question in both a professional and thorough manner.

My pension has arrived at Transact via a financial adviser, and – after appalling experiences of the pensions industry in the past (thanks to Robert Maxwell and the collapse of Equitable Life) – I've been mightily impressed. There are two reasons for that view:
• I can access and assess my portfolio's performance on their website at will, day or night.
• And, when I've emailed in with questions, I've had prompt and straightforward answers from people who are self-evidently on top of their briefs.

The delays, misinformation and mistakes this company makes are beyond ridiculous. Two funds to move and they keep tripping up over themselves with regularity that is beyond belief. Four months on and we are no further forward. They don’t even seem to know their own address. Two official complaints have been accepted and they can’t even run them properly!!

I have been with Transact for 17 years using their investment platform through a financial adviser. Their service , investment performance and reporting has been consistently excellent

A very disorganised company that made the whole process of moving my portfolio to another provider very difficult and certainly didn't cover themselves in glory.

How can a compnay like Integrafin Holdings Ltd and Transact fail to keep accurate records or provide an explanation from Head of Legal Helen Wakefield on witholding my dividends - and their claimed "resale" to a limited company which is not trading? to the HMRC for CGT calcualtion? - while the FCA look on ! The ICO refuse to investigate and the "company " continues to trade ? We reported this to Glen Sweet who continues to Pass the information on to Head of Legal - without reply or response. How safe is anyones cash investments in Transact ? since 2018 ?

I spoke to Molly regarding some correspondence I had received. She was very helpful and talked me through everything in a way I understood. Great service Molly, thank you.

Had cause to phone the Transact admin team for the first time this week about my ISA top-up, having been advised by my IFA to use them just over 3 years ago. The chap in their call centre walked me through doing this online in a few minutes - first rate service, and great that this firm actually has trained staff to help, unlike Southern Water!

I have never had an issue in over 15 years. If I have a query the phone has been answered immediately. The mobile app is great as well as the website. Reporting is good. Communications excellent. I am very happy with the service that my FA put me on all those years ago.

Transact may not be the best place to invest your Pension.
There seem to be a lot of dead wood, creaming the profits, as I have found over the years.
They don't fill you with great aspirations.

The team provide an excellent service and are professional and knowledgeable when responding to a query.
If only the standards you set could be matched in other organisations.

Very prompt reply to a query, which was comprehensive and helpful

Requested a share transfer from US to my UK based GIA and this was nothing but painful to deal with. First someone from Transact filled up the form (handwritten) incorrectly and instead of intermediary account number, they added their email address. Have they heard of a digital form yet? Take 2 - they reject the transfer initiated by the US stock broker and give no error code/reason behind this rejection. Shocking service and lack of competence all around.

Requested pension transfer via financial advisor. Transact delaying/delayed transfer as CSU (Z Miller) failed to action my emailed reply (supposedly FCA requirement) in timely manner, leading to Transact follow up call requesting info again!

I found Transact very efficient and helpful

I am very elderly and have been a transact investor for a long time. I trust them to look after my finances.

Transact are a very good investment platform. Their fees are reasonable and they try really hard. Just read the horrific reports on the fees and performance of the more high profile companies with their poor performance, opaque fees and the way they lock-in customers and advisors ( see todays press ).Transact are upgrading their systems and responded very positively to my earlier criticisms on this site. Value for money they certainly are. Free cash currently earning 4.86% 12 months deposit 5.70%. They always respond to e mails. I have been a customer for 12 years.