To be honest, found the website difficulty to navigate and had trouble paying but had a great phone call from Paul (PW2) today who was so helpful and kind. A lovely conversation, tips on where we are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the website difficult to navigate and had problems using my gift card. After calling, the agent was welcoming, friendly and very helpful in assisting to find an alternative hotel when my chos... See more
Company replied
Spoke with Paul (reference PW2) today to book a family holiday for next year. He made the experience so easy and was such a lovely person. At the end I ended up with exactly the holiday I wanted and P... See more
Company replied
Paul W. was an absolute legend in making our process so smooth and simple to understand and so much more exciting to travel to our destination. He is an amazing person who has offered us a lot of g... See more
Company replied
Company details
Information provided by various external sources
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Contact info
19-21 Ack Lane East, SK7 2BE, Stockport, United Kingdom
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Paul was very helpful
Paul was very helpful even when there were issues with my gift card.
May 11, 2026
Unprompted review
Reply from Inspire
Thank you for taking the time to share your feedback with us Fonsaca.
We are very pleased to hear that Paul was helpful, even when there were issues with your gift card. We will be sure to pass your kind comments on to him.
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UK hotel bookings more expensive via inspire
Have recently booked 2 UK hotels through Inspire travel site, to use up the £ value I had on a travel card. The process for booking and availability of hotels was good, however each hotel would have been significantly cheaper had I booked directly with the hotel or other travel comparison sites (I checked other sites when booking and approx £50-£60 less for the same hotel room each time). As I had money on a card which was expiring, I used Inspire card anyway, but I wouldn't use again.
May 11, 2026
Unprompted review
Reply from Inspire
Good morning,
Thank you for taking the time to share your feedback.
We are pleased to hear that you found the booking process straightforward and that the hotel availability met your needs. However, we are sorry to hear of your disappointment regarding the pricing you found compared to booking directly or through other comparison sites.
Please note that our hotel pricing is based on live rates, which can fluctuate depending on availability, room type, board basis and booking conditions, such as whether the rate is amendable or non-refundable. As a result, prices may differ from those shown on other websites at the time of booking.
We do appreciate your feedback and thank you for taking the time to share your experience.
Kind regards,
Inspire Travel
I had called inspire up to book a…
I had called inspire up to book a caravan holiday All i got was rude manners from the staff i was not happy at all
May 6, 2026
Unprompted review
Reply from Inspire
Hi Kayleigh,
Thank you for your feedback.
We are very sorry to hear about your recent experience when contacting us to book your caravan holiday. This is not the level of customer service we aim to provide, and we apologise for the manner in which you felt you were treated.
Your comments are important to us and will be shared with the relevant team for review.
Please contact us at fulfilment@travelbyinspire.co.uk and we will be happy to review your requirements and assist further.
Kind regards,
Inspire
Very helpful and great customer service.
Very helpful and great customer service.
May 7, 2026
Unprompted review
Reply from Inspire
Hi,
Thank you for your kind feedback.
We are very pleased to hear that you found the service helpful and received great customer service. Your comments are greatly appreciated and will be shared with the team.
Kind regards,
Reliably my call was returned and Paul…
Reliably my call was returned and Paul assisted me in getting my flight booked
May 7, 2026
Unprompted review
Reply from Inspire
Hi,
Thank you for taking the time to share your feedback.
We are delighted to hear that your call was returned promptly and that Paul was able to assist you with getting your flight booked. We will ensure your kind comments are passed on to him.
We hope you have a wonderful trip.
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Picture of the expedia logo on the card…
Picture of the expedia logo on the card , yet it can only be used on there own site is madness , inspire site is far more expensive deeming card void , actually cheaper to buy holiday on expedia paying full price, my bonus voucher from work now makes no odds 2 me
May 5, 2026
Unprompted review
Reply from Inspire
Hi Sean,
Thank you for your email, and I’m sorry to hear of your frustration regarding the voucher and pricing.
We would like to reassure you that we are able to book Hotels through Expedia, Pricing can vary depending on live availability, package inclusions and the booking channel being used, so we would be more than happy to revisit your requirements and check the latest available options for you.
Please contact us at fulfilment@travelbyinspire.co.uk with your preferred destination, dates and any specific requirements, and a member of the team will gladly look into this further to try and find the best available option for you using your voucher.
Kind regards,
Inspire
Ryan you have gone the extra mile for…
Ryan you have gone the extra mile for me this week and its only Tuesday ❤️...after being scammed last month I lost all hope in online travel agents/bookings, but Ryan has been a godsend and restored my faith, and through that I booked 2 holidays....however very recently my plans had to change due to a family emergency and I had to cancel my cruise for next month, he sorted it all out, got my trips refunded, and found us an alternative for next year so we didnt lose any more money or have to deal with insurance companies...Ryan you will never know how much I've appreciated your help ❤️ what has been an emotional rollercoaster these past few days, you have relieved some of the worry and stress...quality, and prompt service, and 100% customer focused... highly recommend this guy ☺️🥰
May 5, 2026
Unprompted review
Reply from Inspire
H Joanne
Thank you so much for taking the time to share such a kind message.
Ryan will be really pleased to read your feedback. It means a great deal to hear that he was able to support you through what sounds like a very stressful and emotional time, and help you get everything sorted with your bookings and alternative arrangements.
We’re especially glad he was able to make things a little easier for you and help restore your confidence after what you went through previously. Your words about his service, care and support will absolutely be passed on to him.
We really appreciate you choosing to book with us and for recommending Ryan so highly. If there’s anything else we can help with going forward, please don’t hesitate to get in touch.
Wishing you all the best with your future holidays.
Kind regards
inspire
Thank you so much for your help Paul
Thank you so much for your help, Paul. You were so patient with me for understanding my difficulties and delayed speech. Felt happy to speak to you and thank you again. Paul
May 5, 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind message.
Paul will be truly touched to hear your feedback. We’re so pleased to know that he was able to make you feel comfortable and supported during your conversation, and that you felt happy speaking with him.
We really appreciate you taking the time to share your experience, and we will be sure to pass your lovely comments on to Paul.
Thankyou Paul you're service was great
May 5, 2026
Unprompted review
Reply from Inspire
Hi Amy,
Thank you so much for your lovely message.
We are really pleased to hear you were happy with the service provided. We hope you have a wonderful time, and please don’t hesitate to get back in touch if we can help with anything else in the future.
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Extortionate booking fees
The booking fee for a weekend away is £100 on top of the normal price booking direct with Hoseasons. This is extortionate and wrong.
May 4, 2026
Unprompted review
Reply from Inspire
Hi James
Thank you for your message.
We understand your concerns regarding the pricing. Please note that our prices are live and can fluctuate based on availability and demand. We always strive to remain as competitive as possible within the market.
If you would like us to review the cost of a specific booking, please feel free to contact us with the details and we’ll be happy to take a closer look.
Kind regards
Inspire
The prices are commonly twice as high…
The prices are commonly twice as high as booking direct with airlines, cancelling out the value of the gift card.
May 1, 2026
Unprompted review
Reply from Inspire
Good afternoon Ian,
I understand your concern about pricing, and I appreciate you raising it. As an agency, we work with a range of suppliers and fare options, which can sometimes differ from booking directly with an airline. That said, we’re always happy to review specific quotes with you and see if there are better options available.
If you’d like, please share the details of the flights you’ve seen to fulfilment@travelbyinspire.co.uk and we can review the quotation to make sure you’re getting the best possible value from your gift card.
Kindest wishes
Inspire
Still Scamming with hugely inflated…
Still Scamming with hugely inflated prices.Criminals.
May 1, 2026
Unprompted review
Reply from Inspire
Dear Mr Crosby
We’re sorry to hear you feel this way. We’ve made several attempts to invite you to discuss your concerns with us directly so we can review the pricing and clarify any differences, but we haven’t yet heard back from you.
We want to be clear that we are a legitimate agency working with a range of suppliers, and pricing can vary depending on availability and fare types at the time of booking. We are absolutely not acting in any criminal manner.
We remain more than willing to look into this for you and address any dissatisfaction. Please get in touch with us directly so we can review your case and work towards a resolution.
Kindest wishes
Inspire
As the other reviews mention
As the other reviews mention, the prices are extremely inflated so much that it is cheaper to book without a £50 voucher and book through any other website available. Waste of money...
April 30, 2026
Unprompted review
Reply from Inspire
Thank you for your feedback. We’re sorry to hear that you felt our pricing did not offer good value. We aim to provide competitive rates alongside the convenience and support our service offers, but we understand that this may not always meet expectations.
If you’d like us to look into your specific booking or help find a better option, please feel free to get in touch we’d be happy to assist.
Kindest wishes
Inspire
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Very polite and completed my booking…
Very polite and completed my booking quickly
April 30, 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind words. We’re really pleased to hear that you found our service polite and efficient, and that your booking was completed quickly. We truly appreciate your feedback and look forward to assisting you again in the future.
Fantastic service
Very impressed with how easy it was to book our holiday with inspire and Paul PW2 was so helpful and friendly
April 28, 2026
Unprompted review
Reply from Inspire
Thank you so much for your wonderful review Jason, We’re delighted to hear that booking your holiday with Inspire was so easy and enjoyable. It’s fantastic to know that Paul provided such helpful and friendly service we’ll be sure to pass on your kind words to him thanks again
Very friendly and helpful
Very friendly and helpful. Made the process nice and easy and engaged in conversation
April 29, 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind review! We’re delighted to hear that you found the service friendly and helpful, and that the process was nice and easy for you. It’s great to know you enjoyed the conversation too. We’ll be sure to pass your lovely feedback on to the team!
Amazing customer service
I had an amazing travel associate(PW2) who provided excellent service with patience and friendliness.
April 29, 2026
Unprompted review
Reply from Inspire
Hi Fatima, thank you so much for your kind words! we are really glad Paul could assist you and make your experience a positive one. It was a pleasure helping you, and we truly appreciate you taking the time to share your feedback. Hope to assist you again in the future!
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INSPIRE TRAVEL EXCELLENT SERVICE
Paul Warrington PW2 of Inspire Travel dealt with my enquiry with courtesy, professionalism and efficiency. I could not have asked for a better service. Thank you.
April 28, 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind feedback.
We’re delighted to hear that Paul Warrington (PW2) provided you with such courteous, professional, and efficient service while handling your enquiry. It’s great to know you had such a positive experience and felt well looked after throughout.
We’ll be sure to pass your lovely comments on to Paul — he’ll really appreciate them.
Thank you for choosing Inspire Travel, and we look forward to assisting you again in the future.
Julie has arranged both our family…
Julie has arranged both our family holidays this year (2026) and she was immensely helpful.
Thanks again Julie
Mike
April 27, 2026
Unprompted review
Reply from Inspire
Thank you so much for your kind feedback, Mike.
We’re delighted to hear that Julie was able to assist in arranging both of your family holidays for 2026 and that you found her so helpful throughout.
We’ll be sure to pass your thanks on to Julie — she’ll really appreciate it.
Wishing you and your family fantastic holidays, and we look forward to helping you again in the future
I booked a break for the summer and…
I booked a break for the summer and Paul was very helpful and understanding with my questions and requests.
Very professional and helpful, booking my break was very smooth and straightforward.
April 25, 2026
Unprompted review
Reply from Inspire
We’re delighted to hear that Paul was helpful, understanding, and professional while assisting with your summer booking. It’s great to know he made the process smooth and straightforward for you.
We’ll be sure to pass your kind comments on to Paul — he’ll really appreciate it.
We hope you have a fantastic break and look forward to assisting you again in the future.
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