Travel Counsellors Reviews 

26,070
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 13,574 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional organization, noting how they completely take the stress out of holiday planning. Travelers deeply appreciate the personalized recommendations and the remarkably smooth booking process from start to finish. Some people were satisfied with the continuous support provided during their trips, ensuring every single detail was managed smoothly. Consumers also highlighted the quick responses to any queries and the exceptionally helpful advice received throughout the entire journey. Reviewers truly value the extra personal touches and complete peace of mind knowing someone is always available to help.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting exceptional service, thorough... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting stress-free and seamless booking... See more

Service

Customers consistently note positive experiences with service, highlighting that arrangements are first class... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that representatives are helpful, efficient,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt and helpful support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish booking with Rebecca and her team at Travel Counsellors was stress free. Having sent a list of wishes a number of options were shared, then once confirmed the trip we wanted the b... See more

Rated 5 out of 5 stars

Everything went smoothly. Nicki touched place a few times during trip to see if she could help with anything like booking onto return flights but everything was so well planned and explained that we d... See more

Rated 5 out of 5 stars

We have just returned from our trip to Crete and everything was lovely and easy for us our out family throughout. From being sent options to view, booking and any additional support we needed througho... See more

Rated 5 out of 5 stars

The more Cara gets to know us, the better she's able to tailor each holiday to our wishes. She never misses a beat and is always contactable should we have any queries. We've been using Travel Counse... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Holiday Accommodation Service
  5. Ski Holidays
  6. Tour Operator

Written by the company

At Travel Counsellors, we are more than just a travel company - we are a community of caring professionals dedicated to creating extraordinary travel experiences. Whether that’s when we’re crafting personal travel itineraries for our leisure customers and corporate clients, supporting our Travel Counsellor business owners to show care and outstanding levels of personal service to their customers, working positively with our supplier partners, or by simply, looking after one another, within our people-powered, globally connected community. Our innovative and fast-growing technology platform enables the human connections our Travel Counsellors create every day. Now numbering over 2000 Travel Counsellors in six countries, our community is growing but we continue to deliver the personal touch, aiming to make each interaction with our customers, our partners and each other, feel special. We recognise that travel is both a privilege and can be used as a force for good, not only for the purposes of education, experience and, of course, enjoyment, but to support the communities across that globe that we travel to and work within. Our aim is to continue to create a diverse, open, and inclusive community here at Travel Counsellors, where memories are made daily, and where people – our TCs, customers, clients and colleagues – beat at the very heart of everything we do. Travel Counsellors is the proud winner of a 2020 Queen's Award for Enterprise in International Trade, Best National Travel Retailer in the 2022 British Travel Awards, TTG Top 50 Luxury Travel Agency of the Year 2024, TTG Top 50 Business Travel Agency of the Year 2024 and listed in the Sunday Times Best Places to Work 2024, supported by WorkL.

Written by the company


Contact info

  • Travel Counsellors is based in the UK, Ireland, the Netherlands, Belgium, South Africa, UAE , United Kingdom

  • www.travelcounsellors.com

5.0

Excellent

TrustScore 5 out of 5

26K reviews

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5.0

All reviews

(26,070)

12,772 reviews in the last 12 months

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Rated 5 out of 5 stars

Trip to Las Vegas

Robin was great in organising everything for our trip to Las Vegas and was happy to discuss any changes to our itinerary. The hotels he chose for us were perfect. Everything went smoothly and he kept us informed of any changes etc.

September 1, 2026
Rated 5 out of 5 stars

Skopolos...Village Hotel

We booked a holiday to Skopolos in January with Alison Audd...after receiving several recommendations from friends who have used her to plan holidays.
I knew the hotel I wanted to go to and this was booked easily her price was good.
They booked our seats and delt with tickets etc. All very easy and stress free.
Our holiday was fantastic and our hotel room definitely one of the best in the hotel.
Transfers ferry crossings went well and we luckily had no flight delays.
We will certainly use Alison again .

September 1, 2026
Rated 5 out of 5 stars

Our excellent experience using Sarah Comrie

Our experience using Sarah Comrie, our travel counsellor was faultless. Sarah provided competitively priced services, and then supported and helped us at every stage. She responded quickly and effectively to any questions, and was always available to sort even the smallest of issues. We are, and will continue to, use her for future holidays.

September 10, 2026
Rated 5 out of 5 stars

Dutch/Italian trip

Kay, our travel counsellor, was first class from start to finish. Organisation, planning, communication and follow-up were all excellent - and some really nice personal touches along the way. Everything ran smoothly throughout our trip, and we knew we had support available if needed.

August 24, 2026
Rated 5 out of 5 stars

Keeley and Linda, Travel Counsellors

Absolutely fantastic service from Keeley and Linda at Travel Counsellors. They take care of everything for you and deal with any queries promptly. Nothing is too much trouble. We've booked with them before and will certainly do so again.
It's reassuring to know that if you need anything at all they are just a phone call away.

August 20, 2026
Rated 5 out of 5 stars

Comprehensive support all the way

This is my third booking with Bryony at Travel Counsellors - and not my last!
Bryony Hordern knows the ropes, the inside tracks, the ways to find the best. She maintains gentle contact and support all through the travel experience, right til I am back "at home" - and then it continued : helped sort out how to apply for compensation and where else to go when there seemed a short fall in request and action. Well beyond what it says on the marketing tin. Much more comprehensive. Thank you

July 28, 2026
Rated 5 out of 5 stars

Really easy to work with Grant and his…

Really easy to work with Grant and his team. Plenty of appropriate and timely communications. Thanks to Grant for getting our wedding anniversary noted by Fred Olsen as it was celebrated on board by the restaurant team and there were flowers, fizz and sculptured towels in the room.

August 20, 2026
Rated 4 out of 5 stars

lovely holiday with minimum effort!

Had a lovely family holiday organised for us by Jacqui. She had to do double the work for us after EasyJet changed the flights of our original booking to a different airport but she organised a refund of our deposit and found us an alternative. Would definitely book with her again. She also took care of checking passports, checking us in etc so really saved us a whole load of admin.

August 29, 2026
Rated 5 out of 5 stars

Second time booking

This was our second holiday booked by Bernie and once again she went over and above to make it perfect for us. We had a specific hotel in mind and she sorted all the details. Just before we were due to go there was an issue with Tui online check in, one quick email to Bernie and she sorted it straight away. She even messaged us a few days before we were due home, to make sure we'd been able to check in for our flight home, to make sure things we're stress free for us. Added bonus, we were upgraded to a massive suite and had a fab holiday, thank you again Bernie.

August 29, 2026
Rated 5 out of 5 stars

Excellent service from Daniel

Daniel is professional, friendly and helpful.
He is always at the end of a phone or email for queries and is prompt with his reply.
He is a credit to Travel Counsellors and I highly recommend him to book anyone’s travel requirements.

September 1, 2026
Rated 5 out of 5 stars

Just You review

The trip I booked with Just You, along with 26 others, ran smoothly the host was professional, knowledgeable and nothing was to much.

I look forward to my next trip with them.

September 4, 2026

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