Travel Counsellors Reviews 

26,162
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 13,574 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional organization, noting how they completely take the stress out of holiday planning. Travelers deeply appreciate the personalized recommendations and the remarkably smooth booking process from start to finish. Some people were satisfied with the continuous support provided during their trips, ensuring every single detail was managed smoothly. Consumers also highlighted the quick responses to any queries and the exceptionally helpful advice received throughout the entire journey. Reviewers truly value the extra personal touches and complete peace of mind knowing someone is always available to help.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting exceptional service, thorough... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting stress-free and seamless booking... See more

Service

Customers consistently note positive experiences with service, highlighting that arrangements are first class... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that representatives are helpful, efficient,... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt and helpful support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish booking with Rebecca and her team at Travel Counsellors was stress free. Having sent a list of wishes a number of options were shared, then once confirmed the trip we wanted the b... See more

Rated 5 out of 5 stars

Everything went smoothly. Nicki touched place a few times during trip to see if she could help with anything like booking onto return flights but everything was so well planned and explained that we d... See more

Rated 5 out of 5 stars

We have just returned from our trip to Crete and everything was lovely and easy for us our out family throughout. From being sent options to view, booking and any additional support we needed througho... See more

Rated 5 out of 5 stars

The more Cara gets to know us, the better she's able to tailor each holiday to our wishes. She never misses a beat and is always contactable should we have any queries. We've been using Travel Counse... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Holiday Accommodation Service
  5. Ski Holidays
  6. Tour Operator

Written by the company

At Travel Counsellors, we are more than just a travel company - we are a community of caring professionals dedicated to creating extraordinary travel experiences. Whether that’s when we’re crafting personal travel itineraries for our leisure customers and corporate clients, supporting our Travel Counsellor business owners to show care and outstanding levels of personal service to their customers, working positively with our supplier partners, or by simply, looking after one another, within our people-powered, globally connected community. Our innovative and fast-growing technology platform enables the human connections our Travel Counsellors create every day. Now numbering over 2000 Travel Counsellors in six countries, our community is growing but we continue to deliver the personal touch, aiming to make each interaction with our customers, our partners and each other, feel special. We recognise that travel is both a privilege and can be used as a force for good, not only for the purposes of education, experience and, of course, enjoyment, but to support the communities across that globe that we travel to and work within. Our aim is to continue to create a diverse, open, and inclusive community here at Travel Counsellors, where memories are made daily, and where people – our TCs, customers, clients and colleagues – beat at the very heart of everything we do. Travel Counsellors is the proud winner of a 2020 Queen's Award for Enterprise in International Trade, Best National Travel Retailer in the 2022 British Travel Awards, TTG Top 50 Luxury Travel Agency of the Year 2024, TTG Top 50 Business Travel Agency of the Year 2024 and listed in the Sunday Times Best Places to Work 2024, supported by WorkL.

Written by the company


Contact info

  • Travel Counsellors is based in the UK, Ireland, the Netherlands, Belgium, South Africa, UAE , United Kingdom

  • www.travelcounsellors.com

5.0

Excellent

TrustScore 5 out of 5

26K reviews

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5.0

All reviews

(26,162)

12,840 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing! Worry free holiday organisation

We got in touch with Amanda again after she organised our Disneymoon which was the best time ever! Again flawless process getting our trip booked for Singapore and our verandah room onboard the Disney Adventure! Thank you Amanda!! Amazing job as always

August 29, 2026
Rated 5 out of 5 stars

Donna Meredith, our Travel Counsellor is exceptional

If you’re looking for a stress free, superbly organised holiday, then you must contact Donna Meredith.
We have just returned from a fabulous holiday to Italy - 3 days in Rome, 2 days in Florence and 2 days in Venice.
Having never been to Italy before, we knew straight away we could put our trust in Donna to make our trip incredible. Without even telling Donna what we would like to do, she immediately put together an itinerary which included all the top sightseeing attractions for each of our locations which suited us perfectly. The hotels were ideally situated with a few minutes walk from the train stations and the tram was right outside our Florence hotel which was great. Donna also arranged a couple of surprises for us at our hotels to make our stay even more special. We would thoroughly recommend Donna as she offered an exceptional, personal service, with support and reassurance throughout our holiday.
We had a packed schedule, but so pleased we saw so many wonderful places.
Many, many thanks again Donna

September 1, 2026
Rated 5 out of 5 stars

Tracy Horsefield

Tracy Horsefield arranged out 1st cruise! Everything was seamless and she was on hand with the flight problems to reassure us all was well! Wouldn’t book with anyone else!!

September 2, 2026
Rated 5 out of 5 stars

Alex Maxwell-Clarke was fabulous all…

Alex Maxwell-Clarke was fabulous all the way through the recommendations to the booking and the aftercare too.
Initially I contacted Alex as I wanted a trip to Italy as a lone traveller for the first time in approx 45 years. Alex recommended a trip to Sicily on a Solo-ish organised tour and then a few days relaxation at the end. The tour was fantastic and I saw so many sights of Sicily, and experienced so much with a mixed age group from all over the world. Alex checked the booking, sent all the paperwork, contacted me prior to leaving, again once after I’d arrived in Sicily, during the holiday and stayed up late into the night to watch that my delayed flight got back safely. I cannot express any greater praise than say she definately went the extra mile for me.
I’ll do a separate review on the trip which was by YourG travellers and was also so good.
The extra nights at the end of the holiday were fabulous, arranged by Alex and almost on the beach at Mondello. Fabulous holiday, great organisation by Alex.

September 11, 2026
Rated 5 out of 5 stars

The hotel was great

The hotel was great, we stayed in a Duplex Suite with sea view which was very spacious with two bathrooms and a large terrace with loungers. Lots of pools which we didn’t use preferring the beach. The beach is stony so beach shoes are needed. There was an adult only pool where the sun loungers were taken very early and it wasn’t very big. The rooftop pool and ground floor had plenty of sun beds. Buffet was good with lots of variety and the speciality restaurants particularly the Greek one were excellent. We were all inclusive and the quality and selection of drinks was also very good. Close to Rhodes Town and airport. I was a bit anxious as some of the Tripadvisor reviews weren’t great, however exceeded all expectations. As always Laura Hood excelled 😊

September 3, 2026
Rated 5 out of 5 stars

Helena is a fantastic travel…

Helena is a fantastic travel consultant. She is extremely helpful and approachable. I can message her anytime and she responds immediately. She takes all the worry and stress away from booking a holiday. Nothing is too much trouble x

September 2, 2026
Rated 5 out of 5 stars

Travel Counsellors 👌

Karen, our travel counsellor was brilliant. Nothing was too much to ask for. Our documents were all ready and the app provided all the updates we needed.

August 21, 2026
Rated 5 out of 5 stars

Travel Counsellors are the necessity you didn't know you needed!

We've used Travel Counsellors (TC) for many years and Julia always takes the effort out of the process. The TC service was especially valuable this trip. We got caught up in the NATS issue whilst we were in Greece and our flight was cancelled. Having someone in the UK "on our case" was both really helpful and reassuring. Meant we didn't have to keep chasing our tour operator for updates as TC were doing this already. Whilst the tour operator also have UK based assistance they are working for themselves. TC works for you as their client! In the past this has been really useful when we wanted to book hire cars when we were on holiday etc. One call to TC and they sort it all out for you, so you don't waste holiday time on administration, the car simply turns up when you need it.

September 2, 2026
Rated 5 out of 5 stars

Gill Murray always gives amazing service …

Gill Murray always goes above and beyond when helping with booking of holidays. She is extremely knowledgeable and always goes above and beyond. Even when Gill was on holiday and we had problems with return flight due to air traffic controllers, she was checking we were ok. She is an amazing person

September 8, 2026
Rated 5 out of 5 stars

Every thing went like clockwork could…

Every thing went like clockwork could not have been any better. Lauren was very helpful and answered all our questions. Obviously very knowledgable. Can’t say anymore really except that we will definatly use her again and also recommend her to our friends and family.

September 9, 2026
Rated 5 out of 5 stars

Lake Garda…perfect!

Our most recent holiday to Lake Garda was perfect. Cara found exactly the break we were looking for. Cara made sure everything was in place with the paperwork and emailed everything we needed. She took the stress and worry out of booking everything yourselves. Flights, transfers and hotel were all on time both ways and we will definitely book through Cara for our next trip! Thank you Cara xx

September 2, 2026
Rated 5 out of 5 stars

A fantastic experience - 10/10 service!

We thoroughly enjoyed our trip, start to finish and a big part of that was due to knowing everything was planned and booked securely. Sarah made the whole process so quick and stress free, which as someone who struggles to look and book holidays, this was a whole layer of stress completely taken care of. We got exactly what we were looking for, including our location being mindful of the places we wished to visit whilst there! Everything was done so promptly, even with the request being so close to the desired dates of the trip. I also really appreciated the level of communication throughout this process, right up to us heading for the trip, including the opportunity to reach out if we ran into any issues whilst there. 10/10 service, can’t thank Sarah enough and have already recommended her service on to friends and family! Thank you!!

September 4, 2026
Rated 5 out of 5 stars

My experience with Nat and Travel…

My experience with Nat and Travel Counsellors was second to none. Her expertise and knowledge meant she helped to craft the perfect holiday for me and my family. The entire process was stress free from start to finish, and Nat went above and beyond to ensure our trip was perfect. We are so grateful! I couldn’t recommend more highly.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Amsterdam trip

Claire Holmes always goes above and beyond to make sure all your needs are met. Claire customs the places the hotel etc to your likes and dislikes. Claire got it spot on both times. Our recent trip to Amsterdam was fantastic . Location and hotel was perfect.

September 5, 2026

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